Sears

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Very nasty woman in customer service for lawn and garden. Went to give her part number in weed wacker booklet and she said they are not valid. She asked for model number on machine and there wasn't one, so when I tried to give her model number from booklet, she cut me off saying it won't be right. I said to her again, there is not a model number on machine and tried to give her all written description on its body. She had to have model number. I read it off the booklet and insisted she listen to it. She then said, "Oh cool, it really is a model number. Whole attitude demeaning and sarcastic. It seems the manufacturer no longer makes the part. After all this she asked me if I wanted a refigerator filter. Not from you, sweatheart.

Anonymous 5/25/13 6:50AM

I will never purchase another product from Sears again! From the start when I purchased our patio table it was a mess. Nobody knew what was going on and it took an hour to help us. Ok ... I got over that. I understand sometimes everyone calling in sick in one day is not their fault. And thank God for Ed ... He is wonderful and helped answer all our questions. Then our delivery came. All chairs were missing. When the delivery guy was questioned he said don't worry they are all in the boxes. No... They weren't. When I called customer service. The girl on the phone was very rude. She told me she tried calling the warehouse and no one is picking up and that's all she could do right now. And her tone made me feel like I had no reason to be upset. I still don't have my chairs. Stay away from purchasing from Sears!

Anonymous 5/19/13 6:19AM

Somehow I'm not surprised to see this many complaints...

For the first time in decades I purchased a sears product. I bought a used lawn tractor last year, it's three years old. It been running fine for me since. ( go figure)

Recently, I called sears lawn n garden in Osage Beach, MO to confirm that the blade shaft is a reverse thread, so I wouldn't ruin the threads and have to replace the shaft. I asked the service guy on the phone " which way are the shafts threaded?" Hr said without missing a beat " reverse threaded, left hand turn to tighten and right to remove"

Guess what?

After fighting with what I thought was a rusted nut I finally removed the nut and all the threads on the shaft!!!!

NOW I remember why I NEVER deal with Sears!!!!

Go to LOWE'S, you will regret buying a Sears Product.

Maybe not right away, but in the end they'll do you like me, and @&$# up your shaft!!!!

R Gibbons 5/15/13 7:48AM

Well, I spent a small fortune on stackable washer-dryer with warranty. A pump went out on the washer. Part came yeasterday, nine days after the order. The part was broken. It was a plastic cover on the pump and it was cracked the full length of the pump. It came in some cardboard box not much thicker than posterboard. With NO protection. Dropp that box from 3' off the floor onto carpet and that pum would have cracked! Terrible packaging from the manufacturer (probably nothing to do with Sears). Still terribly disappointed with this situation but at least I spoke with a very courteous girl named BECKY when I called She at least set up a reimbursement for my trips to the laundrymat and ordered replacement part with a rush order supposedly. I kept my cool with her realizing she had nothing to do with all this other stuff. I was completely satisfied with her understanding and kindness. She should probably get a raise! BUT, this whole deal with Sears and the waranty and the terrible service is still ruining our lives!

shouchen 5/14/13 8:20AM

From 5:25 p.m Central Standard Time until 6:40 p.m. I was on hold and spoke to 6 people while I tried to determine if my lawn mower had been repaired. A central office receptionist in Florida (I'm in OK) told me it was repaired and invoiced. I couldn't get ANY help from the main Sooner Fashion Mall Norman, OK store and different people had to leave their department and go "find" someone there. They apparently didn't find it and wasn't even sure where or when it would be returned, though I was promised less than 2 weeks.
PATHETIC customer service. Only because I paid for a service agreement will I go back!!

Pathetic service 5/13/13 4:56PM

Never use a SEARS CARD!!!
They will say they have credited your account and they rebill without signature or authorization.
If you have this card, cancel this card.

I have spent over 2 months trying to get a credit processed for something they posted to my account called "correction of sale"
Fraud if you ask me , this was done without authorization or any signatures!

Be careful!!

unhappylady 5/9/13 4:02PM

I attempted to reach the Land's End Shop several times at the Sears store in Grand Junction, CO and EACH time my call was disconnected after several rings and several minutes waiting for someone to answer. I then tried three other departments at this Sears store and all with the same sad, miserable, unacceptable result: NO ONE answered the phone and after numerous rings my call was "automatically" disconnected. Rating
of 0 (from 1-10 scale) for customer service!

TheGAV 5/8/13 6:26PM

Bad service in vaccum department at Sears West Towne Madison. I won't shop there again.

Anonymous 5/7/13 1:22PM

Awful. They only have 1 person in my area 1 day per week. As a result the repairs aren't even scheduled until 75 days after my initial call for service. They have yet to phone me to advise me when anyone would show up. I've always had to initiate the phone call. I will NEVER purchase a large ticket item from them again. No wonder they make you purchase a service contract in advance.

Barbm 5/7/13 5:56AM

We purchased a washer and dryer from Sears in March of 2011. Because the washer was of a new design we purchased an extended warranty. Turns out that was the best decision we have ever made. At this writing we are waiting for a service call on this machine for the sixth time. In dealing with the people in the customer service department it became apparent that this was not going to be a pleasant experience. After numerous phone calls to set up appointments for repair I finally asked to speak to a supervisor in the customer service department because of my frustration. I was put on hold for extended periods of time and was disconnected three times. After calling again a representative informed me a supervisor was not available but someone would call me back within two hours and if they did not I would receive a call the following day in the AM. This did not happen. I proceeded to call Sears again and each time I spoke to a representative I was asked to hold and they would contact me with a supervisor. Each time I was put on hold I was never connected with a supervisor nor did the representative come back on the line. I have never been treated so poorly in my life before. Obviously everyone there is trained to do the same thing when confronted with a customer such as me. What's going to happen next is purely a guess on my part but I can assure you I will never buy another Sears product. What has happened to corporate America when customers are treated in this manner. Wake up Sears, you're looking for more trouble in the future from your competitors.

ladgad 4/30/13 1:53PM