DIRECTV

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I now have two homes with Direct TV and wish to eliminate two of my four TVs in Southern CA. I have unplugged two TV's. I need to return two boxes. Do you have a local office or how do I return these?



I tried to speak to a representative but you wanted $5.00 to speak to me. REALLY?



Susan Sims

Anonymous 6/17/13 1:01PM

Totally disgusted with the menu operations too difficult and confusing to use. Return policy says they will charge you
$20/mo for unused service if you cancel or $400 for cancel after 4 mo. Ripoff. They want you to pay for unused service. Like saying they want you to pay for the returned groceries for two years because you want to go to another store.

caveat emptor 6/17/13 8:51AM

Box has messed up since we got service. They want to charge us for a service call and possibly changing the box. The first call was placed within 2 months of getting the service. I would understand if it wasnt am issue wight away. We should have stayed iwth Dish and will switch back.

Don't Get Direct TV 6/16/13 10:03AM

i waited 7 months for a service man, no picture just bought a flatscreen tv , it was a blackboard for 7 months. the serviceman never hooked up the tv right and i was not going up on the roof to see what was going on. finally when the man came he told me the wires were not hooked up right and the bars holding up the dish were upside down and full of ice. plus the man never gave me the right receiver. till this day this company never said we are sorry for the long wait and never gave me something to make up for my inconvenience.

Goldie 6/16/13 7:01AM

the worst service ever
who ever heard of waiting a week for a service person for our 6 TVs!!!!

Anonymous 6/15/13 9:29PM

Direct tv has the WORST service!!!!! They absolutely do not care about their customers!!!!!

Ordering a movie has NEVER happened without having to spend 20 minutes trying to get someone on the phone to manually accommodate the order - - and Oh by the way, customer service is located in the PHILLIPINES, NOT the United States of America!!!!! Real Nice, Direct TV.

Lousy service AND 10,000 miles away! Terrific!

W.T.Roschek

W.T.Roschek

Anonymous 6/15/13 9:25PM

This outfit has the WORST service ever. I had Dish Network with no problems for 5 years. The guy I deal with came into my business and said he is now installing and selling for Direst TV and if i would switch he would install for nothing and I went along with it. So he installed in my home and my business. Business has been OK, but home is a nightmare. My main receiver, the one I record on has been a problem from day one. I have asked to have it replaced no less than 7 times in 9 months. You have to unplug it and then replug it to set up again. This happens every 10 to 20 days. I have had enough so I called Direst this morning. I get some snotty woman telling me there is nothing wrong with their equipment, its my cord that goes from the receiver to my TV.I tried to explain to her that the screen says no signal,and I have to unplug and reset everything and she says, 'Sir,you do not understand me.It is your cord because if it was our equipment it would tell you on your screen what is wrong'. I tried to explain to her that this is always what it says, and she would not accept that what I was saying was the truth. I am now waiting for the guy I got this piece of crap from to call me back and bring me the Dish Network back and install it. Contract? Take me to court and see who wins!

Morris,IL 6/15/13 9:47AM

Just watched the evening news and discovered that Direct TV is charging the Moore, Ok. tornado victims that had Direct, I dont remember the exact price but close to 450.00 for the sat boxes lost in the tornadoes. These people lost everything they have, and some lost children and Direct is worried about there sat box. This is a sorry company and I will never do business with them.

br549sch 6/15/13 7:10AM

I've had DirecTv for a few years now. I love my service. Yes, Directv is a little pricey vs the other companies, but they also have the best programming. If you have the Protection Plan on the account, you get great technical support and very kind people to talk to. I also like their online website, if I have an error message on my screen, I can go there and look it up to see if it is something I can fix on my end before I call, and most of the time I do.

I see where people are complaining about getting no signal during rain/storms. That is to be expected. Cable works differently because it goes through the lines, not a satellite signal.

Also, prices go up every year. Gas, food, water, clothes, car prices on and on and on... why wouldn't your satellite bill?

Overall, I think it's a good company. I like them waaaaaaaaaaaaay better than Dish Network and our local cable company.

sasdms 6/14/13 9:47PM

I have to agree with the negative reviews about Direct TV. We have been a customer for years and your customer service the last year SUCKS. Each month my bill goes up and when I call I am given a lame excuse as to why. We called 2 months ago and at that time I was told our bill would be under $100.00. The following month it came and was $102.00 which I could live with and this month it was 110.00. Called and was told something was added and my husband authorized it whidh he did not. Asked to speak to a supervisor and was left on hold for an unreasonable length of time. We are done. We are going to cable

Anonymous 6/14/13 11:57AM