Rogers

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cannot use my cell phone Invalid sim what is this I am travelling in usa and have no cell phone Lillian Driver

Anonymous 4/26/13 6:19PM

I had rogers for 10 years or more, always a headached , I cancelled last febuary and one year later find they had put me in collections, Im trying to work this out but they wont even send me a copy of my bill so I can have verification for my bank, They have really hurt my credit rating and my bank tells me they do thisd all the time , have had numerous problems with rogers , I went from paying about 200 to 250 a month to now paying 67 month with sasktell and no issues, be carefull peaple make sure that even though you think your paid with these peaple double check just to see company is a bunch of crooks that just dont care

44chevy 3/19/13 1:20PM

I am outside of Canada and I want to contact rogers customer service. I can't dial a 1-800 number from where I am. Can you give me a canada number of rogers customer number.

Rogers site doesnt have this information.

Anonymous 3/10/13 10:19AM

I had gotten my daughter a cell when she was 16 and it was put in my name. She is now 19 and we had tried several times to get it changed into her name. Several attemps on the phone and back and forth to the store, each time we were told to do something different, one time we were on the phone for 45 min and then told by the customer service rep that she could not get it to work. We tried to pay the deposit at the store but they said they could not do that. She was then advised to get a visa card. Call customer service back once she received the card then we were told to go to the store so they could verify who she was. At the store to rep call customer service we were at the store for 90 mins Finally we got the phone switched. I was very frustated and disappointed with the whole process. This has taken us a couple of months. This should have been alot easier than it was. Not sure if my daughter will be staying with Rogers once her contract is up.

Anonymous 3/7/13 5:31PM

Single User of i cell phone' I have tried to reach rogers acounting dept 30 times and all I get is a message that seems to run for 5 minutes about alarm force every time. This is the most rediculous thing I have ever run into and then they give you another number to call for further Information, Which goes on and on. Why in hell cant a company this big have a number direct to customer service. All I wanted to do is pay a bill but this is never going to happen as I cant get anywhere with their absolutely stupid answering machines. James Dickie

Anonymous 1/25/13 8:05AM

On Januay 8th 2013 service technician by the name of Ryan came to my residence for 3 different work orders. This gentleman was outstanding in his work ethic, kind and gentle manner, and very deligent in making sure I understood where connections were located and how to use my new service. Ryan made sure every thing worked before he left and was very tidy and neat. This is what customer service is all about!!
Thanks Ryan!

Regards
S. Betts

sharon 1/8/13 6:15AM

Apparently it's common place for service reps to lie to the client. I had a rep tell of an upcoming plan that was going into effect the next day. He couldn't speak on it at the time so he told me that he would personally call me back the following day. Of course he didn't. I told this to a friend of mine who is also an A/R rep. He told me that this is commonplace for reps to do this sort of thin. The rep was likely at the end of his shift and wanted to get off the phone. This same rep also told me that I was no longer on contract. Also not true. I've been unable to speak to a manager since I don't have a reference number or time and date to refer to. This isn't my first issue with lying service reps but it will certainly be the last.

frustrated 12/27/12 2:17PM

Here I am sitting on the phome with Rogers listening to the call centre staff chatting away to each other....Jay can't find my service which they set up Set Dec 07, 2012....Rogers Sales mispresented the complete package they were selling to me, I repeated the package and price to the Sales guy three times, it was all a lie...when I tried to get it straighten out once again more lies...I felt really bad for the tech who came to setup the service...I was told my new service would have 4 hookups, the tech knew nothing about it and I was the third customer he had been to that day with the same complaint....Don't buy Rogers!

A new Bell Customer
Jay still can't find my account!

Anonymous 12/17/12 11:35AM

Recently a call was placed to my number by a collection agency working for Rogers. I do not owe any outstanding payments. It turned out that they were trying to locate a Susan Hill that had my number before ROGERS gave it to me. That was over two years ago. I would like to know why Rogers which gave me my phone number did not remove it from the name of the former user?
Rogers was trying to collect for debts owed by having the agency call a number that Rogers should know that Rogers had given to another customer. How wonderously strange!

Boggled 12/12/12 12:30PM

Rogers shipped me a phone however forgot to put the phone in the package! I have been phoning them regarding this for 2 days, wait times have exceeded 40mins and the customer service was horrible. I have gotten no answer to how the problem will be solved aside from" call back in a week".

angry 12/8/12 2:35PM