Rogers customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Rogers.

Posted by Anonymous


on hold for 90 minutes when i hung up -

Posted by Anonymous


They Are Still Trying To Figure What Is Wrong I Have No Tv Working All Day I Need To Speak To Some On The Phone If This Problem Is Not Fixed Tomorrow I Will Be Cancelling All My Rogers Sevive William Ashby

Posted by Anonymous


Last week I called to customer care to give me credit for extra minutes, she added 300 bonus minutes. But now when I got my monthly bill it is with my over usage, I don't know what is wrong with these customer care guys. I am not pleased with their service at all.

Posted by Anonymous


On Friday july 18, I added a $5 texting add-on and a $15 data plan using "chat". The person I was working with knew I was using a BlackBerry phone but added the non blackberry plan which did not work. Today (7/19)I added the blackberry data plan and deleted the other one using your application. In the process the texting addon was removed. I don't see where I Got a credit for the removable of the wrong data plan or the texting plan. I couldn't figure out how use the program as it looked like it was going to add another texting plan can someone please call me, (since I can't find a telephone number for you to TALK to))

Posted by Anonymous


I made several changes today to my wireless plan, & in the process my account was changed from paper to paperless . I want to continue to receive my paper invoice (with NO service charge)




George Armstrong

Posted by Anonymous


Rogers service here at our house has been extremely slow. I called today because my daughter received an email from Rogers stating that we were over in our usage. I wanted to increase to unlimited. Rogers did not send ME the email as the primary person responsible for the account and I therefore wanted to have a credit. The individual on the phone was unable to problem solve this for me and couldnt tell me who I could speak to about this. He said he can change my usage but cant credit my account. I asked who would know...he said he didnt know. I asked if he had a billing department. He told me he was billing. I suggested a supervisor. He said he didnt know what that would do. I asked for a supervisor again. I am currently on hold waiting and I am disgusted by this type of service. There is a solution to every problem. His name is Aaron. His tone of voice to my inquiry was interpreted by me as "really are you kidding me, what do you expect me to do" Listen to it as it is taped. it is currently 12:18 pm on Saturday June 14.

Posted by Shalamar


After googling my name I discovered a phone number attached to my name but the number was not mine. A little more googling and I found it was a number with Rogers. After much searching I found a number to call Rogers who then gave me a number for their fraud dept. I called the fraud number who then informed me that there was over $12000 owing on the number attached to my name and required the address I lived at in 2004(10 yrs ago) for some reason. After explaining that I could not remember and have no idea how I could get that information they offered no other explanation and hung up on me. What kind of customer service or fraud prevention service is that? Now what do I do?

Posted by Anonymous


Despite numerous attempts and numerous assurances by Rogers agents, no one has been able to make the automatic top up program work for me. It's left me helpless and frustrated at least one every month. Just to be sure, Rogers is a communications company isn't it..??? I mean, I could understand it if you were a tricycle manufacturer.

Posted by Anonymous


Spoke to Daniel from the management office today. Could not completely resolve the issue to my satisfaction.
His approach to a Rogers customer was awful.
Instead of helping,he kept making excuses,argued and claimed a long distance phone charge was because someone broke into the house and that Rogers never makes errors.
He also refused to give me the name of his Supervisor so I could contact them
Overall the Rogers experience is negative

Posted by Anonymous


Every time i watch a hockey game on chanel #97 the picture keeps freezing and the sound stops .this happens frequently during the game is is extremely annoying.
If cbc can get this right ,regardless of the location in the world ,ie olimpics usa east coast west coast , why can rogers not get it right ? Change your equipment or change your staff , but stop being second class

Posted by Andres


try to call saturday after hours at 24 hours service good luck the only thing you will get is " call back doing regular hoers" a 24/7 number GREATE COMPANY GREATE COSTUMERS SERVICE

Posted by Anonymous


My internet and tv are back on but I have not had a landline since a week ago Saturday, i.e., the first day of the power outage. Have tried to phone Rogers but just get a taped message.

Please advise me.

Posted by Anonymous


I just contacted customer service as my cable was out. I got through quickly to a real person who patiently assisted me through the issue. Our service is back. We need to tell people when it works well, not just when it does not!

Posted by Anonymous


I have been looking on website for half an hour just to try and get a phone number for cable t.v, so i can see if i am still in a contract, haven't found it yet!!! I'm sure even when i do find it, i won't get to speak to an actual person!!
Also when i try to look at my account online everything i click on says it's going to re set all my digital boxes at home???? WTF? why would i want you to do that when there is a icon to re set your box, Very frustrating and if i am not in a contract i think i may cancel and go elsewhere!

Posted by KILLROYJC


Poor Customer Assistance Phone Service Cant Talk To Ant One For Help

Posted by Anonymous


Our phone is not working and I have no way of contacting the service line. What should I do?

Posted by Anonymous


I have been a Rogers customer for over 20 years and am very disappointed in the service I received from the manager in accounts receivable.After waiting for half an hour to get thru all he could say was there was nothing he could do, thats how their system works. I am shocked that I was told they received payment and it was confirmed with a confirmation number. A week later they took it out of my account again. Very very poor customer service, especially with giving out wrong info. Rogers will be losing alot of customers due to poor management. Reference#

Posted by Anonymous


I received your questionaire to comment about the service I received about my T.V. Unfortunately the questionaire was about the final person I talked to who was very helpful, but the person I talked to on Monday was not only not helpful, she was rude. She actually told me to be quiet and just listen to her.I finally told her I could not hear her well enough and hung up in tears! I have normally found your staff patient and helpful,but this was an ugly experience!!

Posted by Anonymous


They are experiencing a national wireless outage affecting voice and some SMS services. Data services not affected. Services are gradually resuming.

Posted by Anonymous


I'm having the same issue. Looks like Rogers is on it's but right now.

Posted by Anonymous


I have been trying for at least 3 hours to contact rogers on my NEW CELL. Nothing.. I cannot call out, I tried online nothing could not get there either... phone just hangs up on me when I try any number... this is not good.. what if it was an emergency???????????????????????

Posted by Anonymous


I wanted to find a service number I could call to check on a service call that Rogers is supposed to be making to rectify no home phone service. The company website for customer service is undoubtedly the worst I have ever seen for a service company. I spent quite a while simply going around in circles (and have done this all before), all this just to find a service phone number.
Rogers- redesign your service page on your website!! It's a disgrace.
By the way, I have just heard from home, that the service technician supposedly came to the house and no one was home. My wife was home all day waiting (with cellphone in hand)- even more of a problem.

Bruce

Posted by Frustrated at Rogers


I had to prove to Roger's that I had paid full price for a mobile phone (apparently they did not have this information in their system). They asked me to fax them the receipt from the store where it was purchased. I told them that I didn't have quick access to a fax machine. I asked "can I email it to you?". They responded "I am sorry, we don't accept emails". I found this extremely laughable. Their entire mobile business is based on emails and my complaint started from not having data properly working on my Blackberry. I have since left them and have gone to Wind. Wind has been great.

Posted by Anonymous


call that number and you don't even get a menu to say "talk to a representative". It goes directly to a message saying credit office is closed. I don't want the credit office!!! Terrible service!!

Posted by rabb-it


I'm outside Canada and want to call Rogers customer support, I want to place an order for our new retail stores and this has to be managed from th UK. What number do I need to call?

Steve

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