Posted by Anonymous
on hold for 90 minutes when i hung up -
Read the reviews below to see the experience other people have had when dealing with customer service from Rogers.
Last week I called to customer care to give me credit for extra minutes, she added 300 bonus minutes. But now when I got my monthly bill it is with my over usage, I don't know what is wrong with these customer care guys. I am not pleased with their service at all.
On Friday july 18, I added a $5 texting add-on and a $15 data plan using "chat". The person I was working with knew I was using a BlackBerry phone but added the non blackberry plan which did not work. Today (7/19)I added the blackberry data plan and deleted the other one using your application. In the process the texting addon was removed. I don't see where I Got a credit for the removable of the wrong data plan or the texting plan. I couldn't figure out how use the program as it looked like it was going to add another texting plan can someone please call me, (since I can't find a telephone number for you to TALK to))
Rogers service here at our house has been extremely slow. I called today because my daughter received an email from Rogers stating that we were over in our usage. I wanted to increase to unlimited. Rogers did not send ME the email as the primary person responsible for the account and I therefore wanted to have a credit. The individual on the phone was unable to problem solve this for me and couldnt tell me who I could speak to about this. He said he can change my usage but cant credit my account. I asked who would know...he said he didnt know. I asked if he had a billing department. He told me he was billing. I suggested a supervisor. He said he didnt know what that would do. I asked for a supervisor again. I am currently on hold waiting and I am disgusted by this type of service. There is a solution to every problem. His name is Aaron. His tone of voice to my inquiry was interpreted by me as "really are you kidding me, what do you expect me to do" Listen to it as it is taped. it is currently 12:18 pm on Saturday June 14.
After googling my name I discovered a phone number attached to my name but the number was not mine. A little more googling and I found it was a number with Rogers. After much searching I found a number to call Rogers who then gave me a number for their fraud dept. I called the fraud number who then informed me that there was over $12000 owing on the number attached to my name and required the address I lived at in 2004(10 yrs ago) for some reason. After explaining that I could not remember and have no idea how I could get that information they offered no other explanation and hung up on me. What kind of customer service or fraud prevention service is that? Now what do I do?
Despite numerous attempts and numerous assurances by Rogers agents, no one has been able to make the automatic top up program work for me. It's left me helpless and frustrated at least one every month. Just to be sure, Rogers is a communications company isn't it..??? I mean, I could understand it if you were a tricycle manufacturer.
Spoke to Daniel from the management office today. Could not completely resolve the issue to my satisfaction.
His approach to a Rogers customer was awful.
Instead of helping,he kept making excuses,argued and claimed a long distance phone charge was because someone broke into the house and that Rogers never makes errors.
He also refused to give me the name of his Supervisor so I could contact them
Overall the Rogers experience is negative
Every time i watch a hockey game on chanel #97 the picture keeps freezing and the sound stops .this happens frequently during the game is is extremely annoying.
If cbc can get this right ,regardless of the location in the world ,ie olimpics usa east coast west coast , why can rogers not get it right ? Change your equipment or change your staff , but stop being second class
I have been looking on website for half an hour just to try and get a phone number for cable t.v, so i can see if i am still in a contract, haven't found it yet!!! I'm sure even when i do find it, i won't get to speak to an actual person!!
Also when i try to look at my account online everything i click on says it's going to re set all my digital boxes at home???? WTF? why would i want you to do that when there is a icon to re set your box, Very frustrating and if i am not in a contract i think i may cancel and go elsewhere!
I have been a Rogers customer for over 20 years and am very disappointed in the service I received from the manager in accounts receivable.After waiting for half an hour to get thru all he could say was there was nothing he could do, thats how their system works. I am shocked that I was told they received payment and it was confirmed with a confirmation number. A week later they took it out of my account again. Very very poor customer service, especially with giving out wrong info. Rogers will be losing alot of customers due to poor management. Reference#
I received your questionaire to comment about the service I received about my T.V. Unfortunately the questionaire was about the final person I talked to who was very helpful, but the person I talked to on Monday was not only not helpful, she was rude. She actually told me to be quiet and just listen to her.I finally told her I could not hear her well enough and hung up in tears! I have normally found your staff patient and helpful,but this was an ugly experience!!
I have been trying for at least 3 hours to contact rogers on my NEW CELL. Nothing.. I cannot call out, I tried online nothing could not get there either... phone just hangs up on me when I try any number... this is not good.. what if it was an emergency???????????????????????
I wanted to find a service number I could call to check on a service call that Rogers is supposed to be making to rectify no home phone service. The company website for customer service is undoubtedly the worst I have ever seen for a service company. I spent quite a while simply going around in circles (and have done this all before), all this just to find a service phone number.
Rogers- redesign your service page on your website!! It's a disgrace.
By the way, I have just heard from home, that the service technician supposedly came to the house and no one was home. My wife was home all day waiting (with cellphone in hand)- even more of a problem.
Bruce
I had to prove to Roger's that I had paid full price for a mobile phone (apparently they did not have this information in their system). They asked me to fax them the receipt from the store where it was purchased. I told them that I didn't have quick access to a fax machine. I asked "can I email it to you?". They responded "I am sorry, we don't accept emails". I found this extremely laughable. Their entire mobile business is based on emails and my complaint started from not having data properly working on my Blackberry. I have since left them and have gone to Wind. Wind has been great.