HP

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Apparently HP doesn't care to assist users of their products and has foisted it off on others to do their job of support.

Anonymous 5/17/13 3:30PM

Horrible Customer Service. Terrible product. I just received my notebook (purchased brand new end of 2012)...which has had constant problems. After avoidance by their support, rudeness, etc. they sent me a hard drive to install myself without any instructions, etc. I had to look online myself. I replaced. Problem was still there. Then I find out they charge me ERRONEOUSLY (oh sure, innocently, right...!)$60 and say they will fix. Just like they said they would fix my system. Under warranty still. So no changes with new hard drive. Then I'm left with no alternative but to send in, after we ran diagnostic, etc. They said they would fix the problem as detailed and described by me for at least a couple of months now. I just received back with a note in the box. Due to dust...yes, DUST, they would not fix my system and returned TO ME UN-FIXED!!!!!!!!!!! When I spoke to their customer support last, (I have names/dates of all conversations), the guy did not tell me they would not fix but told me they thought there was excessive dust. Wha??? I have had numerous, fabulous computers, always having lived here and NEVER NEVER NEVER has DUST or anything ELSE been an issue. These people are bull. I will not stop here. DO NOT PURCHASE FROM THEM...fair warning.

aghhhhhhhh 5/7/13 8:56PM

I Think Two Weeks It Too Long To Wait For An Answer On A Warranty Issue

I Am In The Process Of Re Doing All My Printers And Pc Stations For My Office

I Was Going With Hp, But After This Crap No Way
I Just Told My Supplier To Find Me Something Else. Anything But Hp

Anonymous 5/6/13 11:44AM

impossible to get customer support for brand new printer..no number in manual...numbers on website do not match brand new office jet printer printer ..tried many numbers ..including 24/7 contact to speak to a live person..no luck

Anonymous 4/13/13 5:50AM

i have aprinter that the ink quit printing and i only have printed 25 pages...i calle d customer service and was asked the experation date on the cartridge...they said it is expired and ohhh...too bad...what is wrong with this thinking and the mentality of these employees...i then asked for the cooperate customer service number...they kept me on hld for 10 minutes and came back and stated that their supervisor told them to tell me that since my product was out of warranty they were not assisting me any further and hung up

frizank 3/28/13 9:53PM

i have a dv9000 laptop and i am having problen with the mother board then i send it to hp and they send it back to me without fixing it

mug 3/12/13 8:51AM

Friday 3/1/13 contacted tech service for DVD problem. Tech (David) crashed computed and stated hard drive neededto be re-formated and said he would call back. He did not. Another tech called (samson) and attempted to repair computer. After over 2 hours began to remove all anti-virus protection and said he would call Satt. 3/2/13. I was told not to us internet on my computer. I did not receive and call back after waiting all day. Having to use my computer, I restored it to a previous date. The tech also crash the computer 3 times. My dvd problem was not addressed or fixed. Service was very unacceptable.As of now I will not be available for Tech Service untill Wednesday,3/6/13 after 9AM Calif time.

Please advise ASAP



Harold

Anonymous 3/3/13 9:43AM

Try to find phone number first then when you do

Just sent me around and around instead of Addressing My problem Which was just to exchange my printer that I bought and did not work properly Ended up sending me to India tech service Who besides frustrating me did nothing To solve problem My problem was and still is Printer keep saying out of paper When it is not Still need help replacing this printer

Mate 3/2/13 11:04AM

Wonderfull service from hp. Hp is the best

Anonymous 2/27/13 12:28AM

How awful is the customer service in parts , I was transferred to someone in another country and after I explained my problem called me illogical because I did not want to pay for a part $18 because it broke because of the design of the printer and not strong plastic

I will never buy another HP product

vara 2/26/13 9:45AM