HP

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I purchased a new HP 2035n Lazer Printer and had problems getting it to work with Windows 7 - 64 bit operating system. I spent over 50 minutes and was transfered 3 times before I was disconnected. Worst customer service I have ever encountered...will never buy an HP product again!!!

Vince Masslon 8/6/10 8:46AM

Just wanted to say that we purchased a HP a year ago and have had nothing but trouble out of it. Geek Squad has had it as much as we have. Right now, as I type this, the screen keeps going blank. Piece of crap, will never own another HP ever again. We have told everyone we know about it too. It's going back to repair AGAIN tomorrow, because we can't afford a new one, and warranty has ran out......of course. We were told by Best Buy if 1 more thing went wrong, they would give us a new computer, but now that the warranty ran out, they wont do anything.

Theresa 8/1/10 4:46PM

hello everyone.
Bought my HP pavilion dv7 1000 in Jan 2009. Two days ago the back light went out. Paid $1200 dollars for this piece of $#@&!!!!(there isnt even a scratch on it plus its never left my home.)Called HP to see if the warranty would cover it. As far as i could understand (lost in translation with hps help) NOPE. They told me not only would I have to replace the whole screen, but maybe even the mother board to. WTF!!! I hope hes kidding. Hell he might have said something about my mother as far as I could understand. But I did understand that I had to ship it & expect a cost up words of $700 in repairs.Please your kidding me. On my way to price and hopefully buy a Mac.
Good luck with yous HP everyone
Billy V (313)

billy v from the 313 7/17/10 1:51PM

I purchased an HP office jet J6480 in March of 09 and a month ago the scanner light went out. Tried to find out if a light was available to replace, nope. Called the polite service tech and found out it is "out of warranty" already - 15 months after the purchase and I will have to replace it. OK...however, what does one do with a big piece of plastic that doesn't do its job - chuck it into the landfill? Where is the environmental responsibility for a company that makes products that have a life span of 15 months????? I'm fed up with HP and their irresponsible behavior.

Anonymous 7/12/10 7:22AM

Why does HP make it so difficult to do business. This India communication is impossible. I called for information on what to purchase. Truely, the HP rep. didnot understand my questions.

I did purchase 2 towers from him. When the specs were emailed to me I sadly feel the tower capabilities are not what I needed. Also, I wanted them shipped immediately, but Mr. India, put me into having them built, and therefore delayed arrival. I am very disappointed with this experience....and I have not even used the new computers yet.

Really, communication is essential! What ever happened to the HP service of yester-year?

chjudson@aol.com 7/9/10 6:58AM

Hi,
case number 8040179432

Just to thank you for wonderful and professional help.
Mr. Scott help me to connect to Skype.
Did a great Job.
Very happy I got this new HP computer and being helped by professional agents like him

Scott 6/30/10 6:44PM

A very good company to rely with....

the tech support is the best from all..

so always buy HP products

Allen 6/25/10 6:40PM

I bought a Compaq Pavilion desk top at Wal-Mart the day after last Thanksgiving. It stopped working last week. (still in warranty) Because I live in a remote location, I had to buy another warranty for $139.00 to get in-home service. That was last week. So far, I received one phone call an HP tech. He is about 100 miles away and "whined" about the driving distance to my house. So far, no service and no working computer...I have called his cell phone twice, and left messages, he has not returned my calls. BEWARE,DONT BUY HP!!!!!!!!!

Anonymous 6/25/10 9:43AM

Our company is very disappointed with HP after sales customer service and they are trying to make money for ever call we make that is so disgusting and ruthless and absolutely we are not recommending HP to any one Buying HP product is absolute mistake

Ray 6/21/10 9:12AM

Our lap top was dropped. Screen looks like a broken mirror when you turn it on. Lap top pavillion is only 4 months old so its still under the original 1 yr warranty plus we bought a 2 yr warranty to go with it. Guess what folks. According to Hewlett Packard, those warranties that you spend extras money on, well unless something happens to say the battery, or normal wear and tear, you warranty is no good. They are telling us that its going to cost $400 more to fix the screen. This is after we just put out $1200 to buy it and its warranties. And of course customer service wouldnt give us his name. Wanted to talk to a supervisor, after 30 mins finally spoke to one. He only gave is first name. What kind of business are you running Hewlett Packard?? Sounds like a rip off to me. I myself am checking into legal actions!

Anonymous 6/2/10 5:39PM