Comcast

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I called in and after a short wait spoke to a fellow named derek. He was so helpful and friendly, I will never drop my comcast services due to tech support like him! He was able to identify why my tv would change channels and as well as fix my internet issues. Great job!

Judy 11/20/09 3:04PM

Perhaps the most annoying part of the service call is the interrogation you must go through before they will put you in the queue for support. In most cases the accent is so think that you must ask them to repeat the questions before undestanding what they are asking for. The supervisors are not much better.

Overall Comcast is an expensive and problematic (meaning you have to spend a lot of time with tech support) service.

x496639 11/19/09 1:55PM

While I've haven't been able to watch ANY television since Friday I wih to say the Comcast Representative's have been so very friendly and have tried in vain to help me with my issue. I was very angry with Comcast but at the same time I was very friendly towards all of the reps I spoke with during the week-end. (about 8 diffenrent reps) GREAT JOB COMCAST EMPLOYEES YOUR THE BEST. However, the COMCAST COMPANY is something to be desired. We'[ll be leaving Comcast shortly but wish to at least let COMCAST know their EMPLOYEES ARE AWESOME. Thank you, we will MISS the EMPLOYEES,but NOT COMCAST ITSELF.

Sue_Bowen@hermanmiller.com 11/9/09 10:05AM

Comcast Customer Service is ONE BIG joke - my son is trying to get his service disconnected and they are trying to tell him because he does not have his account number they can't locate his account - NOW!!!! I called and they had no problem locating the account but they cold not help me because I am not listed on his account. He has been trying to get this taken care of and since he is going to school doesn't have time to deal with the incompetence of Comcast so they are sucking the $ from him but no body wants to assist him...WHAT A JOKE these people are!!!!!!!!!!!!!!!!!!!

kf 10/12/09 12:18PM

Technical support does not have a clue what's going on , hopefully they know how to read the instructions to you

JEFF 9/3/09 11:00AM

On several occassions the customer service reps were very rude and had a take it or leave it attitude. At first I thought it was an isolated case but have yet to receive a professional person. After not being able to resolve the issues and asking for a supervisor, was told none were available. On two occasions was given to a supervisors' voice mail but never received a call back. Being a C/S manager, I would be ashamed to be part of this department.

Anonymous 9/3/09 5:00AM

If you are having trouble reaching your local call center, try this... When it asks for your phone number, press 0. It will say "i'm sorry... please enter again." Press 0 one more time and then it will ask for your zip code. This will automatically route you to the nearest call center. Then proceed to press # several times to get to a live rep.

Anonymous 8/5/09 4:43AM

The call center you are directed to all depends on where you're calling from... I was calling for support in Delaware from a new jersey phone number and kept getting directed to NJ support instead of philly and delaware support, then the Tech told me why.

TeKWinG 7/18/09 3:31AM

I was helped quickly and wonderfully. I believe the experience in the past was worse. I believe they are making strides to make it better. My last two experiences have been wonderful. And truthfully all companies have a bad cusotmer expereience sometimes.

Anonymous 7/17/09 3:24AM

Wow! Used the 800 number posted on this website. After reading the postings, I decided to time my Comcast experience. Got through to a human tech service guy in 2.3 minutes. He resolved my block on Port 25 in 30 seconds. Took my phone number in the event we lost connection. We did, and he called back in less than a minute. I sent a test email and it went through perfectly. He said the Port 25 issue can be caused by too many emails veing sent a once; someone else using my wireless router; or a virus sent by someone who sends out huge blocks of emails. He suggested I change my port to 587. I give them the highest rating for service. Took us almost 12 months to get a Verizon FIOS nightmare resolved. Comcast wins!

Daveyde 7/9/09 10:25AM