Posted by Anonymous
I am trying to reach zonealarm customer service so that I can cancel my account which was autorenewed without my knowledge in the amount of $44.60
ZoneAlarm customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from ZoneAlarm.
21
Mar
17
Feb
Posted by Anonymous
I have tried to get in touch with customer service and called many different numbers but no one seems to be able to help. I thought I needed to have Zone Alarm renewed but my Comcast has given me a free program and I can't seem to get yours off my internet. I need to cancel it. I don't care about a refund only need to have it taken off my computer.
26
Jun
12
May
Posted by Anonymous
I have tried to contact this company with problems with my zonealarm to which I received no response. I have asked for a refund to which I keep getting the runaround.The support numbers I have tried to contact and both the numbers are not connected. What a great way to run a business!!!!!
25
Dec
Posted by Anonymous
My esperience with zoneAlarm is terrible. They are useless. They don't answer questions. They don't reply to emails. They don't continue with started tickets. I want to Change the Company and get Software from other sources.
All I want is a fast refund of all the Money they charged me.
18
Oct
08
Jul
Posted by Anonymous
I was given detailed instructions to remove my 4 month old outdated version of Zone alarm and the link I was given to reinstall the download will not work, Pc says PAGE NOT FOUND!! Of course there is absolutely no way I have found to talk to a live person so I am abandoning Zone Alarm!! I will also be sure and pass this on!!
21
Apr
13
Jul
Posted by Anonymous
today is Monday 14 july 2014 when I started using zone alarm my email address was but that has been cancelled five or six years ago and I have not used your product and although I no longer exist as barryharris 6 you still take $70.00 or more a year from my credit card I want you to stop and send me notification that you have stopped taking it from me my current email address is I thank you for stopping taking my money of me barry harris.
21
Jun
Posted by Anonymous
I just wanted to let you know I am, after over 10 years, no longer a customer of yours because of the horrible, browser hijacking, obnoxious experience I had trying to update my version of ZoneAlerm. The only version I could download was the free version, I have a license for zone alarm security suite for another year, but your crappy free edition is so invasive that I want nothing to do with your company ever again. . You should be ashamed.
02
Jun
03
May
Posted by Moonwynd
You can not talk to a live tech support person. My fingers are tired for all the typing I had to do to try to get my problem solved, which it wasn't. I gave the web address of the suspicious site of my question which said that I had 3 severe threats to my computer. This has popped up before recently, but I ignored cuz after running scans ZA said all OK. In Chat, as that is the only way to get help, I was given a huge technical computer code looking set of directions, which I said I didn't understand, and then I'm supposed to pick out suspicious looking programs and delete them. WHAT!!! How do I know what is suspicious & isn't that what I bought this program to do for me. I told him I did not understand and would end up taking it in to a repair shop & paying for someone to check my computer. He commented that I had an "older version" of ZA software, which I responded I just bought a few months ago. He ended chat saying good luck & there was nothing else he could do for me. Although I like the way their program lets me customize things so much I risked trying them again, after having a problem a few years ago, I will be searching for another company as I won't buy from them again. Something changed, cuz several years ago they had a good product with good support, but last few years they've gone downhill fast. They used to have a top rating from PC mag's website several years ago, but not even on the list the last few, and now I know why.
23
Apr
Posted by Anonymous
This is a comment on your free edition.
Listen guys, I know this is free but why put me through the pain of having to set up your search engine as my default when I don't want it? I'm quite capable of uninstalling it once it's on, but why force me to install then uninstall. It's just stupid.
25
Oct
Posted by Anonymous
I would like a file remove tool for Free Anti Virus Firewall file under check point
and since you deal with Tech Wiki of which I had a bad experience some time ago I don't want to be involved with them at all. The name of the file that I can't remove is: ZA Privacy Service and with that file still on my computer I am not able to download any kind of virus protection. When I downloaded windows 8.! Pro I got a message that the Free Virus and Firewall was not compatible. I removed it with the except of the above mentioned file. I have gotten from Zone Alarm in the past a removal or cleanup tool free of charge!!! Please email a link for a free clean up tool.
