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You can not talk to a live tech support person. My fingers are tired for all the typing I had to do to try to get my problem solved, which it wasn't. I gave the web address of the suspicious site of my question which said that I had 3 severe threats to my computer. This has popped up before recently, but I ignored cuz after running scans ZA said all OK. In Chat, as that is the only way to get help, I was given a huge technical computer code looking set of directions, which I said I didn't understand, and then I'm supposed to pick out suspicious looking programs and delete them. WHAT!!! How do I know what is suspicious & isn't that what I bought this program to do for me. I told him I did not understand and would end up taking it in to a repair shop & paying for someone to check my computer. He commented that I had an "older version" of ZA software, which I responded I just bought a few months ago. He ended chat saying good luck & there was nothing else he could do for me. Although I like the way their program lets me customize things so much I risked trying them again, after having a problem a few years ago, I will be searching for another company as I won't buy from them again. Something changed, cuz several years ago they had a good product with good support, but last few years they've gone downhill fast. They used to have a top rating from PC mag's website several years ago, but not even on the list the last few, and now I know why.


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