Find the latest XM Radio news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
Breaking news editor Grace Hobson shares what she's into right now: “Vinegar Girl”. I watch way too much TV (I'll get to that in a minute), but I am also always in the middle of a book. My delight right now is “Vinegar Girl” by my absolute favorite ...
Sirius XM satellite radio last week settled claims attacking its business practices. Sirius XM is a satellite radio provider with over 26 million subscribers according to its website. It provides over 3.7M square miles of “seamless coast to coast ...
FRANKFORT – Attorney General Jack Conway has announced that his Office of Consumer Protection, along with the attorneys general of 44 other states and the District of Columbia, have resolved consumer protection claims alleging that Sirius XM Radio Inc.
Prohibit incentive compensation for Customer Service representatives based only on “saves,” or retaining current customers who attempt to cancel. Refunds. Sirius XM will refund money to eligible consumers who file a complaint about the business ...
"In addition to paying the money, they've agreed to change their system and to no longer provide incentive compensation for Customer Service representatives based solely on what they called "saves," or retaining customers who were attempting to cancel ...
According to the complaint, Sirius gave extra incentives to its Customer Service staff based on how many customers they retained when they attempted to cancel. The settlement states that Sirius has cooperated with the states' investigation but that the ...
Prohibiting incentive compensation for Customer Service representatives based solely on “saves,” or retaining current customers who attempt to cancel. To be considered for restitution under this settlement, consumers must file a complaint within the ...
Prohibit incentive compensation for Customer Service representatives based solely on “saves,” or retaining current customers who attempt to cancel. Ohio will receive $322,035.88 of the overall payment. Affected customers will also receive restitution.
Acting Attorney General John J. Hoffman announced today that New Jersey has signed onto a multi-state settlement agreement with Sirius XM Radio Inc. that resolves allegations the satellite radio company engaged in misleading advertising and billing ...
Baltimore, MD (Dec. 4, 2014) - Attorney General Douglas F. Gansler announced today that his Consumer Protection Division, joined by 45 other Attorneys General, entered into a $3.8 million settlement with Sirius XM Radio Inc., resolving allegations that ...
Prohibit incentive compensation for Customer Service representatives based solely on “saves,” or retaining current customers who attempt to cancel. In addition to the $3.8 million that Sirius XM will pay the states, Sirius XM also will provide ...
Start a web chat with one of our pharmacists or our Customer Service representatives now. What side affects may be associated with CIALIS. How long does it take. SMUGGLED ACROSS BORDER Drug cartels sold narcotics in the United States and routed the ...
... what percent of subscribers converted from trials to self-pay subscribers, how many self-pay subscribers canceled, how much money the company spent per subscriber on Customer Service and billing, etc., giving investors and analysts a lot to think ...
The latest evidence surfaced Tuesday when Sirius XM Radio reported that it added 411,484 paid subscribers in the fourth quarter — helping it beat Wall Street revenue forecasts for the period. The strong fourth quarter for signing up paying subscribers ...
Sirius XM Holdings Inc. (NASDAQ: SIRI) reported fourth-quarter and full-year 2013 results before markets opened on Tuesday morning. For the quarter, the satellite radio company posted diluted earnings per share (EPS) of $0.01 and revenues of $1 billion.
In addition, sales and marketing and Customer Service and billing expenses are likely to rise to support a growing customer base. Also, interest expense will be rising. That leverage is at 3.5 times, and it won't be stopping there. CFO David Frear was ...
When Things Go Wrong — this is a program where listeners folk in and narrates their experience with any kind of Customer Service which was inadequate and the hosts will try to find out the things which went wrong. Sports Business — in this program ...
Having recently bounced from a measure of short-term technical support, Sirius XM Radio Inc (NASDAQ:SIRI) has begun to once again capture the attention of bullish options speculators. In yesterday's trading, the October 3.50 call was in focus, as more ...
Matthew Niknam – Goldman Sachs: Then just one follow-up self-pay churn, I just want to figure out whether the uptick that we saw. Is that pure seasonality and then more broadly with the investments you are making in content and Customer Service. Do you ...
One of the most highly anticipated episodes of Nickelodeon's hit show iCarly premieres next week, and it features a very special guest: Michelle Obama! Miranda Cosgrove, who plays lead character Carly, did an interview yesterday on Sirius XM Radio show ...
With no official announcement from Sirius XM, BBC Radio 1 listeners began calling Sirius XM's Customer Service for an explanation. Some were told that the channel was still there and that maybe there was something wrong with their radio. ...
I don't see how XM believes that their overseas call center is providing good service to their customers. Note to XM: the point of a Customer Service call ...
Is taking the time to call into Sirius XM Customer Service worth saving $2.99? That's up to you to decide. by Demian Russian.
Customer Service and billing costs per sub improved 10% to $1.06 per month or on a margin basis from 10% of revenue to 9%. Revenue share and royalties ...
Elvis Costello will take over Sirius XM's all-Springsteen, all-the-time E Street Radio station next Friday to spin a few of his favorite Boss-related tunes. A rep for the satellite radio service has provided the Music Mix with a list of the songs the ...
Customer Service and billing costs decreased 5%, or $3 million, due primarily to reductions in personnel and customer call center expenses. ...
Customer Service and billing costs remained relatively flat for the three months ended June 30, 2009 compared to the same period in 2008. ...
Customer Service and billing costs decreased by $805 in the three months ended March 31, 2009 compared to the same period in 2008, due to scale efficiencies over a larger subscriber base. Cost of equipment decreased by 50%, or $8146, ...
After showing his appreciation for music legend Willie Nelson by releasing To Willie and touring during the Spring in support of the covers album, it seems like all of his hard work has paid off and Phosphorescent frontman Matthew Houck has finally met ...
How to use Twitter DM for Customer Service · TED Takeaways: Bringing Emotions into Our Digital Lives · Learning from ... "Discount Site" Sells Apple Products For $20-$35QuiBids · Billionaires Using 'Limitless' Brain PillsLimitless Pill USA · Anyone's ...
Customer Service and billing costs increased 3%, or $2.0 million , from the prior year's quarter, reflecting higher subscriber totals and improved scale efficiencies. Sales and marketing costs declined 34%, or $42.0 million , over the prior year's ...
Customer Service and billing expenses, as adjusted, per average subscriber improved 6% to $1.11 for the year ended December 31, 2008 compared with $1.18 for the year ended December 31, 2007. The decline was primarily due to efficiencies across a larger ...
Lockhart said he called XM’s Customer Service but he didn’t get any answers. “I always thought XM was great but if this continues I will no longer be a ...
... content 131630 100675 341422 292385 Revenue share and royalties 120800 85394 355251 239518 Customer service and billing 58857 51562 177159 152396 Cost ...
Customer Service and billing costs was $22.6 million, up from $21.4 million last year as a result of increased call center operating costs to accommodate ...
The increase was primarily attributable to call center operating costs necessary to accommodate the increase in our subscriber base. Customer Service and ...
While its SUV sibling, the Porsche Cayenne, has offered satellite radio since 2005, the Porsche 911 has gone without. So in addition to direct-injection and a new seven-speed dual-clutch transmission, the 2009 Porsche 911 will also get the availability ...
Pioneer Electronics (USA) Inc. is headquartered in Long Beach, Calif., and its U.S. Web address is http://www.pioneerelectronics.com. Its parent company, Pioneer Corporation, is a leader in optical disc technology and a preeminent manufacturer of ...
