Posted by Anonymous
4,2,1 still works to get an operator on the phone right away
Washington Mutual customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Washington Mutual.
01
Jun
14
May
Posted by FlorP
The 800 number works, but the service provided is poor. They took $68 in overdraft fees, when their own web site was showing enough funds. The trick: posting all the transactions later, short values first. Wamu was broken, Chase will be soon...move your accounts to a Credit Union, were fees are low and they have local branches...no need for 800 national numbers.
02
May
28
Apr
Posted by Shaun
This is the problem with the world today. People are always trying to blame someone else. Take responsibility for yourself. Matilda this is a free country and you can bank with anyone you choose. You don't have to bank somewhere just because your husband does. If you've been having overdraft charges every month for two years when maybe after the first couple of months you should have looked into a different bank especially at $250 a month. You can blame the bank for making a mistake the first time but after that if you choose not to do anything then you have no one to blame but yourself.
I have had my problems with WAMU in the past but instead of just sitting back and taking what they dish out I took it upon myself to fix it. Yes it's a hassle and takes time but it is my choice to bank with them so I have to accept that I need to fix it or leave. You can't wait on other people to solve your problems.
What happened to America? People used to take pride in their lives, now everyone just wants to pass the buck.
21
Apr
Posted by carolinagirl57
We have our home financed with this bank. What a mistake? They have constantly shown us late and when I lost my job they were quick to try and foreclose. We put in for a modification and because Fedex was 1 day late getting they paperwork to them they sent me a letter saying they were not accepting the paperwork. I took my saved money to get another place to live and then found out they were going to try to use the paperwork that was sent but did not know if they could because of the deadline. They would call me in a matter of days. YEAH RIGHT! I called them 2 times a day for 60 days..NO ONE returned my calls, no one wrote me..Creditors called with threats and everytime they called they all had different amounts due. No one form the Bank calls..its always a creditor and when you call those numbers listed here all you get is a creditor.Now they are trying to foreclose again because I am behind on 2 payments because of them not replieing back to me to let me know something after trying hard to get in touch with them. Its their fault, they should make it right. I did not get a refund on my other money because she held that house for us for 30 days. Is there an actual Banker There? Or is my house financed thru creditors? Don't bank with them!
20
Apr
Posted by Matilda
I have banked with WAMU for over 25 years. I have now come to realize my MISTAKE! I have been paying approximately $250 a month in overdraft charges for over two years now. I was forced to bank here because my husband banks with them. I just learned that having a savings account circumvents this problem. No bank manager, phone-line operator nor bank teller had ever mentioned this to me before despite the fact that they watched this happened to my account over and over, month after month... I wonder why they make money off people this way!!! It's a shame. But I am no longer going to bank with them. I found out i have 52 days to pay anything pending with them and that is EXACTLY what I am going to do. I hope they just close period because they sure don't know a thing about customer service or proper financial handling!
15
Apr
26
Mar
28
Feb
23
Feb
18
Feb
07
Feb
Posted by SICK_OF_DIFFICULTIES_AT_WAMU!!!
The keying ahead information you provided WORKED MARVELOUSLY! Thank you! Now we just have to get WAMU to train their reps to stop acting like ROBOTS and encourage them to think outside the BOX! I mean, stop making people verify their birth date and last-4 multiple times when dealing with different reps from different divisions, or department within WAMU. Either the first rep takes a moment to inform the next that the customer has identified their secure information. SAYING IT MULTIPLE TIMES VERBALLY and OVER THE AIRWAVES MULTIPLE TIMES IS NOT SECURE!
06
Feb
Posted by Anonymous
I had the same problem with overdraft fees, except my problem was FAR worse. I was expecting a paycheck, which never came, and bought numerous things one day, including sandwiches, coffee, groceries, etc... I totalled $476 of overdraft fees and didn't know it. I spoke with WaMu, and after 3 hours of going to different branches, and speaking on the phone with them, they didn't help but give $200 back... I never had an overdraft before. This was an employer error. I am so irate right now with WaMu... They lost another customer.
05
Feb
01
Feb
29
Jan
24
Jan
Posted by Anna Nmty
Thank you so much for this cut-through the menu garbage! I just needed online account help and was lost in menu system hell, with no option numbers applying to me. An hour of my life gone.
Now Wamu's customer service is dreadful and it took two calls using the directions above to get a human that could actually do something correctly, but I'm sure I would still be on the phone now without contacthelp.
23
Jan
22
Jan
07
Jan
Posted by boogalooshrimp
I contacted Wamu customer support about an overdraft charge for $35.00 on my account over a $0.99 transaction with Amazon. My account had a negative balance of $2.00. I was under the understanding that when I opened my account, I did NOT have overdraft protection. The representative pointed out that I did in fact have overdraft protection and because it wasn't a bank error, they are still holding me responsible for the $35.00 overdraft fee. I had the representative look at the history of my account to see if I ever had an overdraft fee. I hadn't had one in over a year. This bank offers no customer service whatsoever. The organization does not empower their employees with tools to assist customers for honest mistakes. I purchased a MP3 song from Amazon that now costs me $35.99! Thanks alot WAMU, you lost another customer.
06
Jan
Posted by Anonymous
Yup, the whole 1-6-2 process worked! Since I'd forgotten my telephone access code a while ago, I'd been going around & around in circles trying to connect to a live person, but this FINALLY worked. WAMU has apparently disabled the '0' operator function, which used to be my ticket to a live person before.
