Washington Mutual customer service

Quickly locate Washington Mutual technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Washington Mutual page at any time.

Customer Service

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  • How to reach a live person:
    • Dial 1 for existing account

      If you have an existing account:
      Enter in your account # and you will be transferred to customer service.

      If you do not have an account:
      Dial 1 for account information

      When prompted for your account number, enter 1111111111# for the account number and 1111# for the phone access code

      Their system will say it is invalid and to try again.

      Enter 1111111111# for the account number and 1111# for the phone access code

      Their system will again say it is invalid and allow the option of using your social security number instead. When prompted for that, enter 111111111#

      Their system will then give up and transfer you to a human
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

New Accounts

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  • How to reach a live person:
    • Press 4 then 2 then 1
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

Posted by Anonymous


in attempting to secure a home loan, your company came up as an outstanding bill of 2300,00. I have never had any sort of financial dealing with your company, this bill was supposedly made in 2013. please return my email at or call me at my name is paula m key, I will give you more information when you return my message,,thank you

Posted by the one who did not get help


i just tried my self to get to a live rep. 30 minutes waiting and they dissconected me!! i hate them.

Posted by Anonymous


Contrary to these reviews, I actually had a positive experience dealing with the Chase customer service telephone line. I was a little confused at first when the answering machine began asking me lots of questions, as they always do, but when I stopped responding, it took about a minute till I was transferred to an actual Chase customer service representative. He was really helpful. Although he couldn't find what I was looking for regarding a past account, he helped me explore other options of research, including sending a notarized letter to Chase stating my issue and request, and going to the nearest Chase bank. He even helped me locate the nearest Chase bank. So it was an overall positive experience, although the problem wasn't solved. And now I have other options to explore. Now that's customer service how it should be. Thank you, Chase.

Posted by Anonymous


FINALLY got a live person who quickly transferred me back into a que where I could not to talk to anyone about my unique problem regarding one of Washington Mutual's old mortgages. Terrible Service!!!!!

Posted by Anonymous


Awful customer service! Trying to get an old loan number and they transfered me. Then I didn't have my account number so they disconnected me. So frustrating!!

Customer Service Ratings

Based on 379 votes.

1.9

Customer Service Scoreboard

See detailed Washington Mutual customer service rankings, employee comments and much more from our sister site.

Washington Mutual customer service news

Investors Get $208.5M In WaMu Settlement

... become multidistrict litigation in 2008, accusing them of violating federal securities laws by secretly turning Washington Mutual's risk management group into a de facto customer service department at the expense of sound credit risk management. ...


WaMu Branches Successfully Integrated into Chase Banking System

In order to ensure that the new branches are consistent in their operations and offer the same quality customer service as other Chase branches, ...


The Failure of WaMu: Uncovering the Inside Story Behind the 'Lost ...

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