ViewSonic customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from ViewSonic.

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08
Sep

Posted by Viewsonic horror story


on 9/8/16 at 8:12AM

I would like to voice my concern about this company. On the surface it looks shiny and vibrant with great website nice and colorful with seemingly great customer care right?



Not in my case, I purchased a monitor online and within one month it went bad�..I was sent an email with detailed instructions on how to get a replacement. Part of the instructions said to ship it back to Viewsonic. The postage was 44.00 so I figured that would be easily credited to my credit card no problem no fuss right? �.. NOT the case. I spoke with Jacqueline A. @ ViewSonic Customer Support who said I should have called first if shipping was a concern and got a shipping label sent to me. Really ? WHERE in the instructional email did it say to do that? So let me get this straight , I bought a monitor from Viewsonic for over 200 dollars it stopped working? Now to get it fixed I have to pay 44.00 shipping and the cold shoulder from customer service? You�re a large corporation and you�re ripping a consumer off for 44.00 ? I have no working monitor , so you want me to wait 3 more days until you ship me a label? I actually thought with this big and reputable company it was not a big deal. To this day 2 weeks later no one will return my email

27
Oct

Posted by Maya


on 10/27/14 at 10:19AM

Worked great! I pressed 2 for return request, rep answered, asked me to email a photo of the problem I'm having with the monitor and gave me a case number. They will evaluate the issue and respond.

20
Aug

Posted by Anonymous


on 8/20/13 at 9:12AM

You have provided installer drivers of ViewSonic ViewSonic VX2770Smh-LED for Windows on your website. Not for Mac OS. Need them. The installer CD not working.

11
Feb

Posted by ash


on 2/11/13 at 6:35AM

they give contact number for support services but this number for customer services they are useless people and they have no technical person in hole company around the world I did mistake to by view pad 10

31
Oct

Posted by rigel4


on 10/31/11 at 8:00AM

9/9/2011 Shipped gtablet to service for repair – unit not charging.

9/23/2011 Tablet returned . Charger working fine but tablet now has stuck pixels(bright blue) and case creaks, plastic to plastic noise, mostly in upper right corner. Appears tablet not reassembled correctly. Both problems did not exist prior to repair.

9/23/2011 Called gtablet customer service, the person I talked to took all the info about the problem and said he would contact me in 15 minutes after checking with the person who worked on my tablet. While on the phone he looked up the repair order and said the motherboard was replaced. Never heard from them again.Called again a while later and had to leave a message as tech support was busy. Again no return call from support.

9/26/2011 Contacted Viewsonic customer support via email regarding lack of reply from gtablet support. Received an email with a case number (C1115399) and was told my case had been escalated to corporate and that I would be hearing from them in 24 to 48 hours as that is the typical amount of time to get an answer from corporate.

10/5/2011 Called Viewsonic customer support as I did not hear back regarding email of 9/26. Lady said would again escalate case and stated I would have an answer within 2 days. She also said I should get a replacement tablet as tablet shouldn’t have been returned in with newly created problems. Again never heard back from Viewsonic.

10/13/2011 Talked to Steve at Viewsonic customer support – explained the problem. Once again was told case would be escalated and guaranteed that I would hear from someone in 2 days or less.

Now it is 10/24/2011 and have yet to hear from Viewsonic. Has anyone at Viewsonic got a clue how to deal with the public. Obviously you don’t get many repeat customers. I am now retired, but used to custom build and sell computers. My preferred monitors were Viewsonics as your products and customer support were great. It would appear that is no longer the case.

Finally received a email from Viewsonic telling me Gtablet support would be contacting me. Gtablet support now wants me to send them the unit they screwed up, again at my expense, so they cant take another couple of weeks, and probable ship me a more screwed up unit. Again contacted Viewsonic corporate and they refuse to help.

Stay away from Viewsonic as their customer service, once great, is now non-existant.

16
Mar

Posted by gtablet sucks


on 3/16/11 at 8:07PM

I sent a g tablet back to Viewsonic on February 14th. When I call to find out were it is I am given a complete run around. They are unable to find my tablet and will not replace nor refund my product. Be very careful when purchasing from Viewsonic!

09
Aug

Posted by Anonymous


on 8/9/10 at 1:54PM

First of all, they will not provide you with a prepaid shipping level unless it's within the first 30 days from purchase. Great warranty service! So then, the guy tells me for warranty that once they recieve it, it's a two business day turnaround to get it fixed and returned to me.

So I call back a week later and provide the RMA # to check the status and the guy tells me that it's 14 business days to get it fixed. Way to give false sense of security when sending it off! Stay away from Viewsonic.

30
Jul

Posted by Captain Obvious


on 7/30/10 at 2:00PM

I work in IT for a large corporation. I sent a monitor to Viewsonic for warranty replacement but they sent it back to the wrong address. They BLAMED me for giving them the wrong address, which I had not. They refused to resolve the problem or ship it to the correct address. I spoke with Mitch, Badge #1655, who, for a Customer Service Manager, was very obnoxious. Viewsonic cannot own up to a mistake when they make one, and the customer is left to clean up their mess. This is the kind of company that I would definitely avoid purchasing monitors from in the future.

01
Apr

Posted by Anonymous


on 4/1/10 at 4:44AM

I cannot comment on their service: why? Because the number they give is not recognised for connection by my national telephone provider, FranceTelecom. Since I cannot speak to them I am stuck with a system which plays everything at double speed through my computer, reminding me acoustically of the Chipmunks!

29
Jan

Posted by Anonymous


on 1/29/10 at 2:41PM

I work I.T. at a large corporation, and just had to send 10 mointors back at once, which is very displeasing.

Sence im sending so many back at once I asked how much an upgrade on one from 15' to 22' would be and was stone walled by the help desk operator.

from this point on I will no longer use ViewSonic monitors.

06
Nov

Posted by srpiccollo


on 11/6/09 at 2:52PM

Worst company Ever! My tv broke after 1 month and took 4 months to get it fixed. After they "fixed" it and I got it back they had damaged it and just returned it to me. So they fixed the first problem and broke some thing else. It is now 6 months later and I am STILL waiting for a replacement. They never replace the item with new items only fixed ones. Please save your money and never deal with them. I thought I was saving 150.00 dollars and after the shipping the tv to the 2 times I spent over 200 MORE.

Run far away from Viewsonic and all of their products.

29
Jun

Posted by None


on 6/29/09 at 8:39AM

Hah, i had a good laugh. 48 hours? They told me 21 business days from the time they recieve it.

08
Apr

Posted by Anonymous


on 4/8/09 at 12:53PM

I wouldn't trust their 48 hour replacement. I had my units DVD player die with about 10 plays. I sent it back in the new box with all documentation and they said I didn't qualify for 48 hr. turn around. How about a month to fix a 15 minute job. Not going to recommend Viewsonic to my family and friends either.

06
Mar

Posted by Anonymous


on 3/6/09 at 11:41AM

Don't ever buy a View Sonic product. I purchased a View Sonic monitor through Dell, and out of the box it had a dead pixel in the middle of the screen.

After several attempts with both Dell and View Sonic to resolve this issue, I was told that because of the "4 dead pixel" policy, it could not and would not be replaced. I was also told by a customer care agent that if she got a monitor with a dead pixel, she would not care. Now there is good training at work. I don't care if this is an industry standard, I am a customer, and I am not happy with the product that I PAID my hard earned money for. In these tough economic times, they should not be turning their backs on customers, they should be trying to KEEP them.

I can guarantee that I will NEVER purchase a View Sonic product again, and I will make it my personal mission to tell everyone I know the same. We all know, word travels fast. I also have full intentions of filing a complaint with the Better Business Bureau and the NYS Attorney General against both Dell and View Sonic. Although, I'm sure with their "stellar" customer service to this point, they could care less. Big companies always get the "Who cares about one customer" attitude. View Sonic is no different, and it is a shame.

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