Posted by Anonymous
I am trying to get stickers to return the DSL equipment I was tols so by the collections company.
Please send me the stickers to:
Paul Corcoran
30 old salisbury st
Golden ma 01520
Verizon DSL customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Verizon DSL.
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Posted by Shadowlee
Have had dsl for $ 1/2 years. Now for the last 6 months the DSL keps droping out and there stupid optimising aotomatic program keeps lowering my connection to at the moment 364k coming into the modem have had 2 different modems and at least 10 ppole out to look at the problem, Both line tech and DSL tecs. still have the same problem and now have to wait anouther 4 days before they can send someone out to look again at the remote hub.
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Posted by Anonymous
We have been a customer of Verizon DSL Internet service for about 8 years. We have historically been happy with Verizon until recently. We started having e-mail outages almost 2 months ago and now have sustained Internet outages for over a week. After 9 (yes, nine) calls to Verizon so-called "Technical Support" our outages are no closer to being fixed. They sent us a new modem. When we still didn't have an Internet connection they tested our line. When they decide there was nothing wrong with the line the decided it was the Ethernet cable. Tried 3 different cables, still no Internet. Next they sent a new modem. When that didn't work they decided the modem they just sent was defective and are now sending another. We've bee getting error messages for over a month but Verizon insists it a hardware issue and they must go by their playbook no matter what. Absolutely horrible "tech support".
