MetLife customer service

Find contact information for MetLife customer service and technical support below. While here, don't forget to rate your customer service experience, add comments and find the latest MetLife customer service news.

Auto and Home Customer Service

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  • How to reach a live person:
    • Press 0
      Speak "customer service" three times
  • Hours of Operation:
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Life Insurance Customer Service

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  • How to reach a live person:
    • Speak "operator" continuously until transferred. Took me about 10 times until they finally let me talk to a live person.
  • Hours of Operation:
    • Mon-Fri: 9am - 6pm ET
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User Reviews

Posted by Anonymous


Hi..I'm very upset that my insurance cancels on a sunday and I can't reach a rep or my agent. In fact I've tried several times to pay using automative system to pay before midnite tonight. .and I'm unable to pay..I think this is extremely unfair. ..I use global insurance agent. .who I've had several issues with..they have blocked my ability to pay..and they are closed on Sunday as well..I've asked agent to not leave reminder calls on my parents phone..they have continued to this for three years now. .my parents live at same address but different apts....my agent has crossed policy info and had my dad on my policy at one point. .my issues go on and on without let up...I'm sure my agent left another reminder on my parents phone..who are on vacation and I can't access message left..as it is not my phone. ...then when trying to pay MetLife online..so that I'm totally insured for tomorrow. .I can't. .because your sytem won't allow payment. .and keeps routing back to global agent..who isn't open on Sunday. .this is not fair. .I have the mon ey..my policy cancell ay midnight and I'm unable to pay. .please have auto reps too..as you have life insurance reps...on Sunday to speak with..is there any other way I can make my payment..thank you.d.sumrall

Posted by Anonymous


I am trying to find out about these life policies what is values...please call or send email .lewendowski would also like form to change benefficiary..Richard Lewendowski 4226 knollpoint dr wedley chapel ..Thank you...

Posted by Anonymous


I have not found my 1099-INT for 2013. My name is Abbott W. Mosher, 294 Mosher Rd, Gorham ME 04038, Phone . My recipient's ID number ends in 1812.

Posted by zuch


I have nothing but praise for Met life. Both my parents had long term care insurance with them and I had power of attorney to take care of them. I always dealt with the same person. Claims were always paid on the 10th of the month like clockwork. And the claims were huge, month after month as they were either using aides or in nursing facilities. When my dad died he had several life policies that were all paid in a timely manner.

Posted by monkey111


BI have had my car insured by MetLife Auto and home for many years....and I have always received my policy premium notice by mail...always..Thank goodness today while I was paying my other bills I realized I had not gotten my premium notice. I called MetLife immediately and was told by Orlando that my policy had been cancelled due to non-payment....I almost hit the ceiling..I let him know that I had not received my premium notice or any other notice that they send when pymt is late. He said that is because they had an e-mail from me saying I wanted to go paperless....I dont allow anyone but myself to take money from my account and all of my bills are paid by check.

So after being transferred to two different people and being asked question after question my insurance was reinstated but only after I paid them $345.00 to do it.

I have been late a few times since I have been with MetLife and I have always received a notice that if payment was not received by such and such a date my coverage would be cancelled....I received nothing this time...it was cancelled and I was not notified. I need to have my car insuredand that is why I gave them the money to reinstate my coverage.

But I will be shopping around for another company...hopefully I willfind another on soon.

MetLife may be good for awhile but that is all.

Take my advise and dont do business with them.

Customer Service Ratings

Based on 113 votes.

2.9

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Corporate Office

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Hours of Operation

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MetLife customer service news

Új gyermekbiztosítási terméket vezetett be a MetLife Magyarországon

Az asszisztencia szolgáltatásoknak köszönhetően a szülő bármikor segítséget kérhet, mivel egy 7/24 órás orvosi call center várja hívását. A Junior Care termék szolgáltatásai alapján a szülő kérhet magántanárt huzamosabb kórházi és/vagy otthoni ápolás ...


Mr. Derek Martin, Director of CRM at MetLife Corp, Confirms Keynote Address ...

The Forum is designed for customer service, customer engagement professionals to meet, network, become informed, educated and gain knowledge on new service trends. The event is appropriate for those who are involved in marketing, customer care, ...


Insurance company MetLife treats big data with a startup attitude

That lean attitude went towards building the MetLife Wall, a customer service product that organizes particular customers' data in a format close to a Facebook Wall. The technology, designed to better inform customer service reps while interacting with ...

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