Posted by Anonymous
I've been waiting for a manager. Called in response to an email stating that someone was trying to access to my account. Connie is the customer service person with whom I talked. I had cancelled my account years ago. Found out that it had not been closed. To close it I was asked to send a picture of my driver's license. I sent it 4 times. 1st she said it was blurry. Tried 2 more times. She said she didn't receive it. The 4th time she said she received it. What's going on? Was this a scam. I was never asked for a government issued ID. I asked to speak to a manager. I've been holding for 45 minutes. Did I just get scammed?