Ticketmaster customer service

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Customer Service

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  • How to reach a live person:
    • Speak your order number
      Speak "Refund" (even if not looking for a refund)
  • Hours of Operation:
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  • Email:
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

Posted by Dora


Ticketmaster customer service lacks any compassion and understanding. Its method of refunding tickets is totally unacceptable and extremely difficult. It's a total rip-off!A

Posted by Anonymous


ticketmaster does not have customer service

Posted by bon


Impossible to get customer service support from Ticketmaster.
Tried all the FAQ - did everything they said - no support!
Tried the Bot -it just left me hanging after all he Q&A, saying a live rep would help me - still no response 3 days later.
Tried the email - no one answers - sent multiple requests - 3 days later no response.
Tried the phone numbers - they say no longer providing phone support on one number and always says busy on the other, redirecting to the FAQ, then hanging up. Been calling for 3 days

Posted by Anonymous


I'm trying to sell my pack 12 championship game at allegiant stadium in November but I give all the information they ask but on the bottom it says cancel listing or submit listing the submit listing is not blue it's basically clouded out like you can't advance can you please help me

Posted by Anonymous


My name is Tina and I'm really upset about your chat it sent me to a site were I have to pay to finish my question and won't come back what kind of business are running now need to get my refund from you I'm quite sure you can mail me a check if send you my concert tickets back directly to you

Customer Service Ratings

Based on 141 votes.

2.7

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Corporate Office

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Customer Service Scoreboard

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Ticketmaster customer service news

Ticketmaster Replies to Mass-Scalping Report

Editor's note (9/21): The original headline of this article implied that Ticketmaster called CBC and the Toronto Star's report “categorically untrue.” In its statement, the company was referring to “any program in place to enable resellers to acquire ...


Guest Post: Ticketmaster Closing Secondary Platforms Is Good News, But Is It Enough?

Ticketmaster's move to close secondary ticketing platforms GET ME IN! and Seatwave has been broadly hailed by the industry as a win for fans. Consumer protection campaigners such as STAR and The FanFair Alliance have welcomed the move, which ...


Ticketmaster Taps Tawn Albright To Oversee Specialized Ticketing Solutions For Clubs & DIY Events

Tawn Albright has joined Ticketmaster as executive vice president, where he will lead the growth and expansion of the company's specialized platforms, including the TicketWeb marketplace that focuses on clubs and small venues and Universe, ...

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