Teleflora customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Teleflora.

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04
Mar

Posted by Anonymous


on 3/4/23 at 11:46AM

On what was to mark the one year anniversary of our fathers death we wanted to send a full yellow arrangement (his favorite color) to our 84 year old mother. We ordered the premium arrangement and paid extra for before 1pm delivery. She was alone on that day because all her children live out of state. So it was really important for the flowers to be there on that day.

Needless to say they were not there before 1pm and she had not received them at 6PM. In fact they didn't arrive until the next day. When speaking to customer service (@ 4pm) when we realized they had not yet been delivered we called to cancel the order and get a full refund. Which of course they were not going to do. Both my husband and I were on the phone with customer service for an hour, being continually put on hold, to have the agent return and read the same response word for word to any thing we said.
We were told at the end of the conversation that if they hadn't been received by 7pm we would get a refund. We have not.

They stole from us what was to be a very loving moment on a very significant day in our lives. It was heartbreaking and maddening all at the same time.

Please, if you have an important occasion where the flowers are to be meaningful, DO NOT ORDER FROM TELEFLORA. You will be disappointed.

13
Feb

Posted by Cyndie


on 2/13/21 at 11:44AM

First time I ever ordered flowers from here the flowers that were sent we're not even close to what I ordered I ordered succulents in a 69 Mustang convertible and he got live cut flowers when I warned them receive live plants not happy at all with the outcome

17
Jan

Posted by Anonymous


on 1/17/19 at 2:40PM

I ordered funeral flowers for a veteran my order number was 394817187 on January 13 this year you sent the wrong flowers I ordered red white and blue there were purple instead of blue I ordered the locks and got the smaller size there were more white flowers the red flowers it did not look like the picture I ordered I'm not very happy with this at all I got was 30% discount I took a picture of the flowers at the funeral home to show you it's not the same thing I ordered I should get a full credit not just 30% my email is [email protected] I am not a happy customer I hope to hear from you soon

31
Jul

Posted by Marie Rodriguez


on 7/31/18 at 6:30PM

Order flowers and to the cemetery and there never got them my brother all went yesterday Sunday and there was no flowers there I have a picture but I don't know how to send it so I want my total refund $67.57 they said they talked to somebody and send the flower and set them there while show me proof because I have proof that's on my phone and it's it's public and Marie Rodriguez Facebook is going public you could check right there there's no flowers

12
Apr

Posted by Halesbells


on 4/12/18 at 11:42AM

I ordered flowers for my niece and nephew as they lost their mother and grandmother in the same week, you want to talk about a joke the arrange was, it looked like it had been put together by a two year old, what an embarrassment .
Even after sending pictures and them admitting they fell short, they would only give me a refund if they could pick the flowers up at 4:00 that same day, it was already 1:30, mind you my niece was at work and it was impossible for her to go home, I think they planned that.
THIS IS WHAT YOU WILL BE DEALING WITH IF YOU ORDER FROM THEM.
STAY AWAY!

28
Feb

Posted by CATERGIRL


on 2/28/18 at 9:34AM

The Absolute Worst Florist Ever Is Telaflora - I Ordered A Beautiful Arrangement For My Daughter For Valentines Day With Flowers, Bear, Chocolate, Oh It Took 2 Seconds And My Card Was Charged For 65.00 But Flowers Never Came, You Cant Speak To A Human Being Your Hold Time Is Over An Hour Every Timje That You Call You Receive A Standard Email When You Werite Customer Service Online This Place Is Horrible, Terrible Customer Service, Never Deliver Your Flowers And They Say They Will Refund, Well Guess Whawt I Am Still Waiting Since Feb 14

09
Dec

Posted by Anonymous


on 12/9/17 at 2:36PM

We recently ordered flowers from a Teleflora advertised member store in Kent Ohio. We were very disappointed with the Thomas Kincaid collection arrangement. Some of the carnations were old and dried, To top it off, the designer complained to my daughter, who was receiving this arrrangement for her Birthday, that it was out of her delivery area., and she had a very nasty attitude. My daughter had to travel to Kent with the arrangement, and she put 3 carnations in the back. I just hate that they use the Teleflora name. Is there any way I could get the 2016 collection piece only of Thomas Kincaid? Thank you for your time. Carol Schraml

04
Dec

Posted by Anonymous


on 12/4/17 at 2:11PM

Have spoken to one of your reps about the fact I can't use your web
site - links do not work. I'be used your site for years to browse and select
what I want, but I could not do so this time for the past two days. I wanted to
place an order but could not do so on time. Please correct the problema before
December 19th and let me know. I have to place my orders on line as I am
partially disabled.

Thank you

12
May

Posted by Anonymous


on 5/12/17 at 11:43AM

Ordered a floral piece of daisies for my grand daughter. It was supposed to be a cheery yellow vase, bow and majority of flowers
Looked nothing like what I chose. Willing to send a picture. You can judge for yourself

15
Feb

Posted by Anonymous


on 2/15/17 at 10:32AM

NEVER order from them...........Ordered flowers for Valentine's ........flowers NEVER sent, but they took my money immediately, now I have tried over and over to contact them. They never pick up after holding more than once for over 40 minutes.....next step, BETTER BUISNESS BUREAU

24
Dec

Posted by [email protected]


on 12/24/16 at 4:58AM

I will never ever use telaflora again or even think about using them ... 3rd time we had trouble getting flowers delivered to South Carolina ... this time was the end ... needless to say after getting the run around my 82 year old mother in law won't be getting flowers for Christmas even though they were to be delivered on the 21 st ... nothing but excuses

08
May

Posted by Anonymous


on 5/8/16 at 6:37AM

We ordered flowers for our 90 year old Aunt. We Called her yesterday to wish her a early Happy Mothers day because we knew she would mention the flowers. Our cousin said, no mom didn't receive any flowers. I hope you Can have them delivered today. She has church from 9-12 this morning. ORDER

07
May

Posted by Anonymous


on 5/7/16 at 12:10PM

Ordered $120 peonies for mother's day plus $28 service fee. Spent an hour researching how to get peonies delivered within 24 hours. They were delivered however not peonies. Just a of simple vase with 4 hydrangeas. After being holding with Teleflora for 30 min I learned the local florist they sent the order to doesn't carry peonies so I'm not sure why they would even accept order. Teleflora is a floral broker and obviously failed but still got their service fee. I asked them immediately call another local florist and get my correct order delivered or I would expect a refund so I could order peonies from another service. So they actually suggested having the local florist pick-up the hyrangeas from my mother in order to process the refund NEVER AGAIN WILL I ORDER FROM TELEFLORA.

24
Apr

Posted by Anonymous


on 4/24/16 at 11:03PM

I ordered an arrangement for my deceased Uncle approximately 30 days in advance of his service. I paid extra for this arrangement which included a cross. One week before the service I'm emailed that my arrangement was not available and that a designers choice would be substituted. My cousins informed me that the arrangement was not of the caliber I'd sent for my Aunt four months prior. I'm appalled to be treated in this manner in such an unprofessional manner at such a devastating time.

27
Feb

Posted by Anonymous


on 2/27/15 at 9:30AM

Worst service I ever hah, no customer support, did not get order right, did not deliver on time still waiting for full refund since jan31,2015, it's now February 27 2015

12
May

Posted by Kamarq


on 5/12/14 at 10:28AM

I ordered the HEALTH NUT BASKET, Instead my Mother got some fruit, Sausage and stale crackers!!!!! That is not healthy...When I called to complain and I begged them to please at least take her a little plant, they said "Were you aware about our replacement policy?" I said "YES" but this replacement didn't even come close!! I was offered a credit, so I said can't you take that credit and take her a sm. plant? I live 200 miles away, NO, sorry!! Well talk about ruining my surprise to my Mother she is 88 yrs old and she didn't even eat sausage when she was young, why would she start now....

25
Aug

Posted by NOT HAPPY


on 8/25/11 at 2:52PM

Dear Shawn,

This letter is sent registered mail due to the lack of attention that your entire organization gives to its business, in hopes that it reaches the desk of someone responsible. Floral Creations was a member of Teleflora from December 2010 until May 20th 2011 when we began making several attempts to cancel as it had become clear that we would soon be out of business due to the fact that your organization was taking not only all the profits, but the costs of product and delivery leaving nothing but monthly bills for so called services, many of which were NEVER ordered. This decision came from the constant battle to get paid for the products we produced and delivered and repeated attempts to be reimbursed for services “provided” by Teleflora that were never ordered plus the fact that the more business done through Teleflora the larger the loss. For example the total Teleflora sales for the mothers day period were $1896 with a return of a mere $178 which barely covered the cost of fuel let alone flowers, vases, ribbon, cards and labor. “Save the Florists” my foot!
Beginning on May 20th Kelly called Teleflora and spoke to Amber who said only a manager could cancel memberships and she would have one “call right back”. Several hours later Kelly called again and spoke to Nicki who gave the same response. The following day Kelly called and spoke to Melanie who promised to have a manager call as soon as they had time due to the busy workload weekly phone calls to Teleflora finally ended on June 23rd when Toni told Kelly that our membership had in fact been canceled. An obvious LIE as a bill shortly followed showing that we were still being charged for membership et al. Kelly then called Teleflora and was told that because we did not cancel by June 1st we were obligated for three more months. Are you kidding me? Clearly all the runaround and countless unreturned phone calls were a now obvious strategy to try to steel more money from hard working Americans! Clearly working out this type of scam is what your managers call a “heavy workload”.

Many, many hours have been spent over the past eight months in attempts to resolve billing mistakes made by Teleflora, several of which are still unresolved.
1. The Red card was ordered black, yet we were charged and forced to pay an extra $25.
2. Extra listings were never ordered, yet we were charged and forced to pay an extra $40.
3. Card ad was never ordered, we are not sure what that even is, yet we were charged and forced to pay an extra $65.
4. Ref #0089283371.We were forced to pay an additional $61.92 on top of the costs for an arrangement that we put together and delivered.
5. The Dove system was never ordered, used, or possessed, yet we were billed monthly for it. Each month we were informed that it would not be on next months statement but we had to pay the full amount in order to avoid a$100 late fee! After SIX months of this, Jim finally said that we could have it for six months “free”. There is the “heavy workload” thing again as this would only be receiving what we had already paid for!!!!! $200.48 minus $32.24 for the one month it was used = $168.24 owed.
Monday August 22nd brought with the mail was a bill from Teleflora on the account that should have been closed as of May 20th expecting payment of $329 by August 25th, obviously an attempt to steel another $100 for a late fee. Also on that bill were two orders that were never taken or placed from shops numbered 33-1191 for $45.49 and 46-0731 for $75, both of which were contacted and confirmed that both orders were cancelled remembering that Kelly had told them we were no longer affiliated with Teleflora. Also upon review we have paid $198 for June and July web hosting, $205.20 for “other” member services and $149.95 for member fees, equaling a total amount owed to Floral Creations by Teleflora $913.15.
If you are not in fact the corrupt organization that you appear to be, you will honor our cancellation request of May 20th and remit the $913.15 owed to Floral Creations. I would also suggest that you conduct an internal investigation into the corrupt actions of your management and billing departments as you are getting a bad name in the industry and probably have some embezzlement going on.
Sincerely,
Doug Harris
Floral Creations

18
May

Posted by Teleflora Hater


on 5/18/11 at 3:58PM

BEYOND HORRIBLE SERVICE!!!!!
______________________________

I had to cancel plans with MY CHILDREN on MOTHERS DAY to drive to another city to deliver MOTHERS DAY flowers to my own Mother... THANKS TELEFLORA!!

The flowers I ordered for my Mother were not delivered on the Friday before Mothers Day as scheduled....TELEFLORA didn't even bother to call!

The following day, I called and waited 55 minutes to reach an agent, 3 minutes with an agent that really didn't care, 10 minutes on continuous hold waiting for a supervisor and 20 minutes with the supervisor ONLY TO BE TOLD Teleflora had yet to find a florist to fulfill the order and was unable to commit to having flowers delivered to my Mother until Monday or Tuesday (AFTER MOTHERS DAY!).

The supervisor was actually snippy to me as she asked "what do you want US to do?".... (what a dumbass question...how about a phone call... geez...like there's a shortage of florist in the DFW Metroplex...absurd!)

The supervisor VOLUNTEERED to reimburse me plus advised me they would deliver the flowers most likely on Monday or Tuesday (3 DAYS LATE & ***AFTER*** MOTHERS DAY)

Get this...

This week...I received one email from Teleflora stating because they delivered the flowers (3 days late and AFTER Mothers Day)... that they would NOT be reimbursing my money as they VOLUNTEERED to do.

Then today, I received another email stating that because "I REFUSED TO STAY ON THE PHONE TO TAKE CARE OF MY ORDER" they would not be refunding my money (...really?...almost 2 hours on the phone with them isn't long enough??...)....and LOVVVVEEE this... they state they "documented that they called me...emailed me...and that I never responded"... (what liars!) and then signed the email with "warm wishes"...

Undependable, Untrustworthy & DISHONEST...

BEYOND HORRIBLE SERVICE!!!!!

06
May

Posted by Anonymous


on 5/6/11 at 12:23PM

Horrible customer service. When I got my confirmation nothing like what I ordered. I ordered ROSES, got carnations! What a ripe off!

15
Feb

Posted by Anonymous


on 2/15/11 at 11:22AM

THEIR CUSTOMER SERVICE IS HORRIBLE. I HAVE NOT BEEN ABLE TO SPEAK WITH ANYONE SINCE 3PM YESTERDAY AFTER I WAS SENT AN EMAIL SAYING MY VALENTINES DAY ORDER WAS UNABLE TO BE DELIVERED ON VALENTINES DAY. I HAVE BEEN ON HOLD FOREVER AND SENT 2 EMAILS TO THEM, NO RESPONSES TO ANY OF THEM, BUT OF COURSE MY BANK ACCOUNT HAS BEEN DEBITED FOR THE MONEY. JUST HORRIBLE. THEY SAID GUARANTEED VDAY DELIVERY

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