Subway customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Subway.

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Viewing Subway customer service reviews 26 - 50 out of 935
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16
May

Posted by Anonymous


on 5/16/17 at 9:52PM

Debbie I want to thank you calling me
But after I got off the phone with you
After you told me what I said is far
From the truth the only reason I ask if
She was new because i never seen her before. Or did recognize her it had nothing to do with being stupid. For
HER to lie and say something that was never my words. To me is also unacceptable. I just don't understand why person can take responabile for there actions and say I'm sorry I was having a bad day and I losted it. But to justfiy her action with untruth statement is just bad as her action . For you and the store mangager to apologize to me is wrong also you never did a thing to me she missed treated me where it got all out of control . Once again this might be you policy to apologist for her.
But I was taught that honest is the best policy.
And admitted when your wrong not to lie
To justify your action. I had no reason
To call her stupid . I have know right to judge anyone. She the one should apologist to you admitted to you that I never said that she was stupid. I should told you when you told me what
She said that really upset me .
Well with this said. I have choose to
Move on and be the bigger person.
Thank you so much for your kindest.
IN all fairness the subway there is
Clean and fresh bread meats veggies.
For the most the service's was good
Excepted for last night.
Once again thank you .

Ruthi Pfender

16
May

Posted by Anonymous


on 5/16/17 at 2:07AM

I was at a subway in mishakawa In.
I was treated so terrible it was beyond
Being rude .ALL I DID WAS TO REQUSTED
MY VEGGIES BE PUT ON A CONTAINER AS HAVE HAD in PASTED. She told me no she
Had to count her CONTAINERS I said oh
The other people did it she said couldn't help what people do with that
She pickup the sandwich and veggies threw them in the trash said have Good night. I ask the other girl she also said no she didn't work at subway.
I'm sorry but I did nothing to deseverse this but the police was called he said they have right to refuse SERVE even if didn't do anything
Wrong . Then when leaving I heard them
Talking about me I open door said you don't need to be talking about .
I'm sorry this was beyond being rude
The subway employee acted like she was
Insane . Really sad but also a wasted of food. This was at charlies 12st Mishawaka in 46544

15
May

Posted by Anonymous


on 5/15/17 at 10:21AM

Good morning;
I have lost 33 lbs on a weight watchers diet in the past 5 months. I eat a lot of meals at subway. My normal meal is 12" turkey breast sandwich. How come the store in Tulare Calif on "J" street puts 7 pieces of meat on my sandwich and the other 2 stores one in Tulare and the other in Visalia Ca. puts 8 pieces of meat? I asked the other store employee's and they told me I was being cheated. Not good for a great franchise.

All the best; Mike.

10
May

Posted by Kt


on 5/10/17 at 9:00AM

Lincoln County Oregon, Newport, Oregon highway 101. Losing customers daily due to poor product, out of many items, untrained staff and under staffed. Manager, Dawn Walker, owner Son Williams. We will not be back until problems are handled. Please help.

30
Apr

Posted by Anonymous


on 4/30/17 at 5:58PM

i went to subway in bridgeport ohio well they have a drive throuh which is a little stupid if you ask me but they only had one young women working the drive through and counter all by herself i waited two hours for a sub because of the drive through.

26
Apr

Posted by Anonymous


on 4/26/17 at 6:15PM

My name is Maurice and I visited the Subway on Eastern and Trop 4/26/17 and ordered two 6'sub of day got them home and the subs didn't have any meat ...hmmm funny Never asked for or specified that I wanted a Vegeterian style sub.After walking the meatless subs back to Scott he offered to now just put meat on my subs after I been walking outside in the heat.I said no I want someone else to remake my subs with the meat which sounds strange because it comes with it so.A young heavy set lady remade my sandwiches with the meat my issues didn't receive a receipt when I clearly asked for one was told the machine was down right now never specified in no way that I wanted meatless subs never was offer an apology for inconvenience or having to make another trip there then lastly we all know that customers are always right in this case I believe I have a valid arguement for being just that.

06
Apr

Posted by Anonymous


on 4/6/17 at 1:49PM

The Subway on Osage street in Pacific, Mo. does not pay their employees and gives them the run around. My daughter went thru their video training and worked one day after that and was never put on the schedule and has yet to be paid for any of it.

06
Mar

Posted by Anonymous


on 3/6/17 at 7:39PM

I had a 6" chicken bacon ranch sandwich from the east Apple avenue subway in Muskegon, . I had a bone in the chicken. It was small but it felt gross to bite into it. I do have a picture of it if you need to see it.

05
Mar

Posted by Anonymous


on 3/5/17 at 7:58PM

How the he'll does a manager leave a 17 year old child to run a store completely by his self only being there three weeks and not even come in to help him work?? Someone needs to get to the state street greenfield ,in #2268 store and do something about that worthless manager

20
Feb

Posted by Anonymous


on 2/20/17 at 8:43PM

Subway c@an. You please bring back the ruben it is so good

19
Feb

Posted by Anonymous


on 2/19/17 at 9:21PM

The Subway at 10902 Covered Bridge Road was terrible . They said they were out of everything, had teenagers carrying on with the employees at the register , then one of the employees was outside smoking at the door sticking her head inside and yelling at the girl at the counter , while her cigarette was hanging outside the door . Plus she was running around the parking lot hugging on her friends that drove up . My wife is calling corporate and the manager tomorrow. I'll never be back

15
Feb

Posted by Marilyn Wise


on 2/15/17 at 4:24PM

I made a complaint a week ago and have not heard anything back regarding the subway in Dallas at the Ameica building .

14
Feb

Posted by Anonymous


on 2/14/17 at 11:18PM

i was physically assaulted in one of your stores in hawaii by one of your employees. Police were called. my name is shawn peptone please call.

08
Feb

Posted by Anonymous


on 2/8/17 at 9:21AM

I worked for the Subway in New Salem, PA.., stor number 47889.. The owners were money hungry and they even had enough a tip jar in this restaurant that the employees nev r get!! They don't give their employees breaks and they hire underage children to work for cheap labor!! The Manager in this store is very unprofessional and I personally caught her stealing food out of the store on a few occasions..Tell me how they can get away with this???

07
Feb

Posted by Philip Miller


on 2/7/17 at 2:11PM

Very upset that the 2 Turkey subs u got very very soggy and not well prepared.

06
Feb

Posted by Anonymous


on 2/6/17 at 9:09PM

Here a week or so ago my wife and I decided to go to our nearest Subway. We ordered our sandwiches and we were extremely disappointed. Our sandwiches consisted of very little meat but loaded with lettuce and vegetables. We have other sandwich shops here locally that I will now go to and you can bet that I will pass on my visit at Subway to my friends. Very, very disappointed.

05
Feb

Posted by oldhippie


on 2/5/17 at 9:00PM

my wife and i were traveling through arkansas from texas.. we stopped at the travel center truck stop in prescott arkansas where there is a subway in the store.. we were giing to get the special footlongs for 6 dollars.. they told us there was only 7 sandwiches for 6 dollars.. my wife wanted steak but they said that was not one of them.. my wife was disappointed.. she had to settle for something else.. i said it was suppose to be for any one.but my wife said not to make a scene.. so we left and i WONT go back to that store again.. i am really disappointed in they way it went.. we both love subway ..

02
Feb

Posted by Anonymous


on 2/2/17 at 6:38PM

With much regret I will no longer visit my local Subway for lunch each day as long as you sponser The Big Bang Theory. I can not support the political view of the cast numbers

30
Jan

Posted by Anonymous


on 1/30/17 at 8:36AM

On Saturday January 28,I ate in your 6620b Governor Ritchie hwy branch.while sitting,eating my food I witnessed an employee putting her bare fingers in the meat and eating it.it was discussing..This is uncalled for and will NEVER eat there again.

29
Jan

Posted by Anonymous


on 1/29/17 at 6:01PM

Today 1/29/2017 is now the 3rd time I've been there (Fair Lawn - on Fair Lawn Ave.) before the closing posted hours of operation. Why don't you just open mornings or better yet just shut down ! Ian be reached at if you have the nerve to respond. If I don't hear from you by noon tomorrow, I will pass the word not to buy at Subway for your irresponsibility..

28
Jan

Posted by Anonymous


on 1/28/17 at 11:36PM

I'd like for someone to do something about this issue ... there always out of this and that . All I eat is steak . I can always get it when it's not on sale but when it FINA goes on sale all of a sudden I can't get it. And I never hear from subway so all I can think is they don't care about the people that keeps them open . I'm sick of it. I've left my e mail but no response from anyone. I work at firehouse Subs in paducah ky and if this was to ever happen (witch it wouldn't ) but if it did we take care of our customers and make sure they r happy. Subway just don't care about their customers and it's very sad. I want to hear from someone from corporate. ASAP

28
Jan

Posted by Anonymous


on 1/28/17 at 11:25PM

I was soooo happy that the steak was on sale. Cuz it never is . So all month long $6 STEAK FOOTLONG. 😆 well I've went to 3 subways in 3 days in paducah ky and they say oh our steak is frozen. That's all I ever eat from subway so that was a big disappointment to me. For 3 days I went to 4 different subways looking for the steak and got none. Ya should be more prepared for ya sales. Cuz I'm not gonna go back for a long while till subway gets more perfection. Cuz to customers like me I will NOT WASTE MY TIME I should get a free sandwich or something for subway messing up there permotion on steak. They probably do it on purpose Cuz that cost the most

26
Jan

Posted by Smg


on 1/26/17 at 7:08PM

So I had subway today in Albuquerque on manuel close to university the ladies that were there were horrible poor customer service I could have fed my lunch to my dogs sandwich was poorly made I also found a couple strands of hair.

26
Jan

Posted by Anonymous


on 1/26/17 at 7:02PM

I love subway,but lately,since last fall,the franchise in Suttons Bay,Michigan has had a broken bun warmer,oven. It's frustrating to get a cold sandwich. I hope you take care of the problem soon,you may or may have already lost customers. Thank You

20
Jan

Posted by Anonymous


on 1/20/17 at 9:53AM

On Monday the January 16 I went to the Subway at 5635 Freeport Blvd in Sacramento 95822 to get the special roast beef sandwich advertised the week end prior during the NFL foot ball games.

The counter girl said they were out of that because the supply truck delivery did not come. My friend and I left. We were mad. We thought what total BS. We returned the next day, Tuesday. Same thing. Different counter girl said the same thing. We left never to return. Total BS.



I would like a reply. Is this a company owned store or franchise? Any way total BS.

Why did this happen. How could this happen. You should know what is being done out there at your stores that hurts your reputation.



Peter Hughes

Viewing Subway customer service reviews 26 - 50 out of 935
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