Spotify customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Spotify.

Leave a Comment
Viewing Spotify customer service reviews 26 - 50 out of 64
« Previous Next »
10
Jan

Posted by Anonymous


on 1/10/16 at 12:33PM

Literally THE WORST customer service experience I've ever had. It's been over a week and about 15 emails, numerous hours of my time, and still no resolution. No way to reach a manager or person on the phone. If you don't already have this service, I would second guess the purchase. Just google Spotify double bill. It's almost like they do it intentionally to make money. Their lack of insight into their own system and inability to answer questions means you're pretty much on your own. Not sure how this is even a real company.

07
Jan

Posted by Anonymous


on 1/7/16 at 4:11PM

I am very upset that Spotify has no phone number listed for Customer Service. I need to speak to a live person. Not this email crap and fill out a form. This is a bunch of BS!

29
Dec

Posted by Anonymous


on 12/29/15 at 3:17PM

On December 3rd Of This Year - Spotify Charged Me The $16.38 Monthly Charge And I Was One Of Your First Time Subscribers!!!! I Was Supposed To Enjoy Three Months Of Premium For Just 99 Cents And Then Get It For $9.99 A Month Afterwards!

I Want You To Reimburse Me Immediately For This $16.38 Charge On My Visa Charge Card!! I Was Telling Everyone How Wonderful Spotify Is And Then I Find Out How Badly The Company Is Treating Me!

Margaret Lance

23
Dec

Posted by kjones


on 12/23/15 at 2:16PM

I have not had the premium package in over 5 months but yet spotify charges and tries to charge me every month for a service that I am not using

18
Dec

Posted by Rashid Chaudhry


on 12/18/15 at 6:02PM

Hello I'm trying to make a payment for the premiere and its not working. I've tried two different cards

01
Dec

Posted by blackpather1972


on 12/1/15 at 4:45PM

Spotify is great. I am trying to sign up, its telling me i dont meet age requirements. I am 43 years old. I am old enough n had it before. So what age do i need to be?

28
Nov

Posted by pcampbell


on 11/28/15 at 6:26PM

It would seem ,judging from the previous comments ,that my experience is the same , all I want is to pay Ã?â??Ã?£10 a month and listen to music , for some reason that deal does not appear to be acceptable to spotify , they assume that they can charge you ,not provide any service and remain anacountable for this theft , if I ever find out who these faceless criminals are I will hold them account if not legally but certainly morarrly and justice will be done , Peter campbell , account number

28
Nov

Posted by Anonymous


on 11/28/15 at 2:28PM

SPotify is the worst company going do not get a free subscription as you can never cancel as they have no means of customer support in the UK> it sucks

23
Nov

Posted by Anonymous


on 11/23/15 at 7:01PM

you have been charging me for service that no longer exists,and are almost impossible to contact.please contact me asap at the following address: I am at the point of filing fraud charges against you if you do not respond quickly...

12
Nov

Posted by Anonymous


on 11/12/15 at 4:31PM

Cancelled spotify. They have still charged me for the last 6 months. I suggest you stop now before you have a lawsuit from alllll the people you are stealing from! I am calling the bank tomorrow and filing a fraud claim.

22
Oct

Posted by degas3


on 10/22/15 at 6:41PM

It is so disheartening to realize, having enjoyed your music this month that I can't get a real person's voice on the other end to help me.
Disappointed customer

20
Oct

Posted by Anonymous


on 10/20/15 at 11:16PM

My mother Sonia has been trying to reach u all. she mailed u all a letter and no reply.u all keep charging her account after she has canceled because it was not letting her log in.

16
Oct

Posted by Anonymous


on 10/16/15 at 10:28AM

Unable to reach support for 5 days now. I am an account member who cannot log in. The email address in my profile is incorrect. I have been without my music for too long & not able to find assistance from Spotify.

14
Oct

Posted by jehlers777


on 10/14/15 at 8:08AM

I am being billed and don't know why. My wife's debit card ending in . Could this be a renewal charge on my stepson's account? His name is Alexander Snively. My wife's name is Kelly Ehlers.



Thank you,

04
Oct

Posted by Anonymous


on 10/4/15 at 6:01AM

I am a customer already of Spotify I have an account with you guys I have a new phone with the same number I need my information take over to the new phone I need to talk to a customer rep representative or someone in customer service and you to call

29
Sep

Posted by Anonymous


on 9/29/15 at 6:38PM

THIS IS THE WORST SERVICE POSSIBLES!!! I Need my password to even cancel my account!! I tried and reset my password and it requires me to put in my old password!! If I knew my password why would I be clicking on forgot password. This is a crime, I have been charged for the service and I no longer want this crap!!

29
Sep

Posted by Anonymous


on 9/29/15 at 10:07AM

Can't renew because the page won't open for me. I need a PHONE number which is not a mailbox not set up yet response. I like spotify but not the communications!!!!!!! Please help.

02
Sep

Posted by Anonymous


on 9/2/15 at 1:58AM

I cancelled Spotify some months ago and this morning I see money $10.79 was taken out of my account. I want it refunded immediately.

30
Aug

Posted by Anonymous


on 8/30/15 at 9:04PM

Well my problem is that i bought the spotify premium for accident & I don't want it premium I wanted free music with shuffle because, it was for easy for me to listen to music & I'm connected by my Facebook account (Kevin Salgado)

23
Aug

Posted by Anonymous


on 8/23/15 at 4:02AM

Need to opt out of 30 day tryl can't remember my password or username my phone number is

10
Aug

Posted by Kevin


on 8/10/15 at 8:14PM

This is absolte bull, I pay for Spotify Premium and I can't even log in anymore because it's saying wrong password. They should charge your credit card though getting so sick of Spotify I'm done

18
Apr

Posted by brent loy


on 4/18/15 at 12:48AM

Why caint i get ahold of a real person?????

16
Apr

Posted by loy.brent


on 4/16/15 at 8:12PM

Pleasr Deleate. My Suppscription From Ur System...i Dnt Want To See Another. Charge On My Account..thank You Brent Loy

14
Apr

Posted by Anonymous


on 4/14/15 at 12:36PM

I left Spotify because I could not log off and could never get to hear any music. I received a very apologetic response a,d was advised I could now sign on again. However my experience made me reluctant to join the merry go round of unintelligible messages. So I carried on using I Tunes. I tried today to get spotify up again. Now i have a new set of unintelligible messages. I have been asked to kill my entry or wait. I waited for about 20 mins or so and changed to kill And I really meant it Nothing happened so i tried to get in touch. Again no result. You people appear to me to play games on the net and never get anywhere I suspect
this is all you ever achieve.Your Company used to be so good. You were an example of how web site ought to be run. Now you are rubbish. Is it the man at the top who is the trouble/

26
Mar

Posted by Adele


on 3/26/15 at 4:26PM

You make it Real Easy for a free trial, but Very Very difficult to cancel the premium service. I suggest you cancel my premium subscription and not charge me the 13 to 14 dollars for this month. A Class action suit maybe imminent if no action is taken immediately. I cpy and pasted this because i'm tired for not being able to get rid of spotify

Viewing Spotify customer service reviews 26 - 50 out of 64
« Previous Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video