Read the reviews below to see the experience other people have had when dealing with customer service from Spirit Halloween.
I placed an order 6 days ago and it hasn't even shipped. Waited on line for hours to hear its not late yet-goodbye from the ruddiest person i have ever talked to and told me to call back tomorrow. Do i have to take off work to get in touch with you people? You have charged my account and now i cant get it touch with you people?
I am extremely disappointed when I received my Killer Klowns Rudy today. It was broken into four pieces. Then Spirit Halloween informed me I could not receive a refund of money I paid them!! I had to choose a gift card because they didn't even have a replacement to send me! Think twice before ordering anything through the mail because you don't know what you're going to get. Anna P.
I contacted the spirit of Halloween help line, and after a brief hold period I was connected with a CSR. This CSR name was Wyatt, this young man was polite patient and incredibly helpful, to the level of contacting the store closest to me and verifying they had the costume I wanted available he also informed me about the instacart app to make any future inquiries easier. At the end of the call I thanked him for his Superior help and he informed me this was his first day. I hope Wyatt doesn't encounter too many Karen's or Richard's during this Halloween season. He was a monumental help and represented the spirit of Halloween company very well, that a boy !!!
Spirit Halloween Store is a messed-up company. The Spirit Store located at:
Spirit Halloween
Rocky River
Open today until 9PM
21623 Center Ridge Rd.
Home Depot Center
Rocky River, OH 44116
Last evening, (9/27/2019) I went into the store and a young, white, male was texting on his mobile phone and walking around the store wearing a sports jersey. He was a poor example of a professional employee. Another young, black girl was "hiding" by the dressing rooms and fidgeting with her nostrils/nose...maybe picking it? Neither employee was aware of me being there. They were not welcoming and there was no customer service. Someone easily could have shoplifted from the store. Ignorant and stupid employees. In addition, the register was in the back of the store and the store was not set up properly. It was cramped and displayed totally wrong. Furthermore, Spirit Halloween Store should close down for good.
I ordered a animatronic in May or June and got an email stating that if I still wanted it that it would be shipped 08/01/2019. Preorder number is 01384734 a 7.1 Ft Nightmare Harvester Animatronic. I have written at least twice since the first of the month without any kind of an answer. I have been doing business with Spirits of Halloween for about five years now. Is this how you treat your VIP customers? We want this item with the discount that we were getting.
This is the worst place to let your child work at. Management is verbally and physically abusive to employees. Management has threatened me when picking up my teenager from working. I will not be going into another store due to this. What a shame I have gone to many of your stores for Halloween costumes spent $$ but after this I'm done. Oh and forget calling into your office calls go unanswered.
I would love for someone to contact me! I just bought a wig and spray paint from your store not even 45 minutes ago. I drove out of my way (25 minutes) away from my house and notices when I left the store my coupon was never used. I called the company and the lady was very rude saying she used it (which obviously she didn't) I call and by this time I rather just return everything if I have to drive another 25 minutes back with my 4 children (mind you) she puts Mike the magaer on the phone and he tells me no too. Lol
I want to know why if you have a return policy they do not tel you when your at the register. This is crazy. I just bought everything 45 minutes ago. I will never purchase from spirit Halloween EVER again. I would like this email sent to corporate because I want a reasoning why a customer is treated this way.
Store 60537 Morris planes MJ he was extremely rude I was there around 1 o'clock this afternoon and it's 615 and I still can't believe the way I was treated when I got up to the register he asked me if I found everything and I said yes and I said to answer your other question it would be no because he was asking everyone if they wanted to give a donation so I just wanted to save him the speech with a very derogatory attitude he said I haven't asked you anything yet and I said oh I was just trying to save you the time he hands me my money he doesn't say thank you I said wow you're really pleasant today he didn't say anything to me he didn't give me my bag I picked up a bag that was on the counter and I said oh this isn't my bag and he said I haven't given you your bag OK can I have my bag like why haven't you given me my bag he handed me the bag and I said you know maybe you should be a little bit pleasant and he's yelling at me on the way out of the store the entire way out of the store he is yelling at me so I got to or any still yelling at me so I said screw you and he said screw you too . The Tallia I went in for a couple of pairs of stockings I didn't expect to encounter such a hostile cashier maybe he should be working in the stockroom and not out in the public he put a very bad taste in my mouth with spirit Halloween I don't think I will ever go set of another foot and one of those stores also I was on hold for a very long time to make this complaint about 10 minutes and then finally the phone started to ring I thought I was getting through but whoever took the call hung up on me because I guess it was time to go home I don't know just maybe you can appreciate your customers a little bit more . Also in the same store there was a very nice younger gentleman who is very helpful He showed me where the stockings were very pleasant probably late 20s dark hair .
I was in your Broadway store on multiple occasions this week and wanted to leave feedback. On Sunday I was shopping for costumes for my 4 kids. The manager Kevin, was very helpful, knowledgeable, and extremely nice. He asked great questions and got me excited for Halloween when I was really just dreading all the money I was about to spend. He is a true asset to your company. He deserves a raise! It is only because of how I was treated by Kevin that I will even entertain returning to this store after the incident I went through yesterday. While in the store very inappropriate music was playing over the speaker. It was not the normal Spirit track I hear when I am in your stores. This sounded as if it was a private playlist someone was using. I complained to the manager (not Kevin this time) and he was rude and basically told me if I didn't like the music the store played I should not shop in this store. The song that was playing dropped the f-bomb every other word. iI understand this is a Halloween store but people, like me, bring their kids there. Not cool. As I've stated I will be back but only due to the service I receive from Kevin. As for the other manager I will not shop their while he is working.
Thought you might want to know.
Very disappointed as after several years of doing business with your company today 10/9/16 while at one of your stores not only was a bait and switch tactic used to rip me off you failed to follow standard procedures on pricing. Your sales manager and people in the store were extremely rude and although I love that I can shop and help children in need trying to cheat me and others is not a way to do it!
You really want to know how I feel about this place sucks so bad. Layton utah store has the worst costumer service ever I know they are doing their job but they talk so rude. This company can't handle crap right at all. I had one prop first one didn't work at all second I should of got my money back but didn't got another one and didn't last long for halloween came the next day return it didn't get my money back only exchange what ever I want. That's BS to me people should get their money back. I will never go back to this company again. The managers of the store were so rude very rude.
I purchased a mullet wig from your Pinellas Park, Fl store. I came home to find out that my buddy had bought the same thing from another store. The package hasnt been open nor has it been worn, i went to the store i purchased it from to return it. Since i don't need it and i was told no-returns only exchange, not even store credit, now as a long time customer this dissapoints me. Idk what to do.from this point, it just really upsets me that i have an item that i spent my hard earned money on, and no use for it
I have never experienced such bad customer service as I did last night at the store on 120 & Washington in Thornton, CO...
We have always purchased our grandchildren's costumes at this location until this year when at 6:05PM the dressing room was closed, but the store was open until 7PM. We asked for a manager to see if they would make an exception, as we know these are not returnable. At the time, there was a young lady standing around doing nothing. My granddaughter and 3 grandsons all had chosen their costumes but my granddaughter needed to try her to ensure the size.
Sean, "the manager" informed us that he could not make an exception because he needed to close the store and "get rid of customers by 7, so they could go home" . When we told him of the young lady that was doing nothing, he told us " you are welcome to take your business elsewhere" and followed my daughter out of the store, saying "shew, shew".
Needless to say, we did take our business next door to Party City, where they reaped the benefit of your lost sales of 4 halloween costumes, accessories and a family tradition that we started with our grandchildren 6 years ago... Not to say, my youngest 4 year old grandson's disappointment when we left your store with NOTHING!
It probably doesn't mean anything to you, but to us to be treated like that, by a "Manager", someone needs to know!
