Flag Spirit Halloween Customer Service Review

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I have never experienced such bad customer service as I did last night at the store on 120 & Washington in Thornton, CO...
We have always purchased our grandchildren's costumes at this location until this year when at 6:05PM the dressing room was closed, but the store was open until 7PM. We asked for a manager to see if they would make an exception, as we know these are not returnable. At the time, there was a young lady standing around doing nothing. My granddaughter and 3 grandsons all had chosen their costumes but my granddaughter needed to try her to ensure the size.
Sean, "the manager" informed us that he could not make an exception because he needed to close the store and "get rid of customers by 7, so they could go home" . When we told him of the young lady that was doing nothing, he told us " you are welcome to take your business elsewhere" and followed my daughter out of the store, saying "shew, shew".
Needless to say, we did take our business next door to Party City, where they reaped the benefit of your lost sales of 4 halloween costumes, accessories and a family tradition that we started with our grandchildren 6 years ago... Not to say, my youngest 4 year old grandson's disappointment when we left your store with NOTHING!
It probably doesn't mean anything to you, but to us to be treated like that, by a "Manager", someone needs to know!


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