Posted by Anonymous
all the snapper numbers that I have called so far have resulted in a monotonous circle and not being able to talk with anyone
Snapper customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Snapper.
02
Feb
14
Mar
Posted by Wincede
I like to make a report for one of your employee I was there since 1:20 today the employer was on the phone for over 30 minutes she was just watching me when she finally came up to with attitude and yelling at me and my wife and she got the nerve to tell me she is not serving me you guys need get get rid of her.
19
Aug
Posted by Ronb
Mower pro plus of Neosho mo jumped all over me from a mower my sister bought,they told her the price so she bought it,they tried to get her to give them more money. Well I had taken my mower in for an oil leak, said they couldn't find one,I said it had one,they jumped all over me about it, then said we robbed them on her mower,they needed to take that up with my sis,not me.they are the worst business people I have encountered in my 73 yrs. of life. Thank you, Ron
22
Jul
01
Apr
Posted by Anonymous
I had a warranty issue with a Snapper SP 58V push mower Your customer service Rep. advised to contact Snapper Pro in Covington, Ga. (770-784-7068). I took the mower to their shop on Oct. 12, 2021 and paid a $50.00 deposit for diagnosis. Called Oct. 22, 2021 to check status and was told to give them a couple more days to see if it is repairable. Nov. 5, 2021 called and was told battery was not repairable and replacement battery is no longer available. Mike was working with Husqvarna to get warranty refund. If I hear nothing from them in a couple of weeks call back.
12-13-21, Mike says refund was approved. Waiting on Husqvarna to send payment so they can send it on to me. Be patient, the process is slow. It is now April 01, 2022 and still no refund. Please reply with your records status.
Mower purchase date May 28, 2019. Walmart purchase price $381.00
Mdl. 967947301
11
Mar
02
Apr
10
May
27
Feb
Posted by Kevin
I purchased a lawn mower which was put together incorrectly. It is documented in your system of spoken to two different Representatives. On 226 I spoke to a Chris spent a half an hour on the phone with him. At the end of the conversation I asked for something to be done about this inconvenience he said he would escalate it to headquarters. I spoke to another lady on 2/29 for around 45 minutes. She at first said they would not send it up to headquarters and then it would not compensate me in any manner for any inconveniences on their behalf. Not only was this a great disappointment on my first new lawn mower purchase. Not only was the lawnmower assembled incorrectly this issue was a great safety concern to me and any other person around me as well as damaging my lawn and the lawnmower itself. Snapper Field at quality control and I'm wondering what's going to be done about it. Consider all parties lucky that I had knowledge of lawn mowers and knew this was not assembled properly. This is absurd I hope to be hearing from somebody from corporate February 29th 1 p.m. eastern time. A sense of urgency as well
27
Dec
08
Jun
Posted by Anonymous
I bought a snapper a year ago. I was thinking it would be great because of the service I assumed to get. My mower deck would not adjust to the correct height. My dealer say a lever had to be ordered and has been placed on back order. My mower has been in the shop for over two weeks. I am very dissatisfied with my snapper.
