Snap Fitness customer service

Snap Fitness is a fitness club based out of Minnesota. Snap Fitness is considered a "no Frills" club since there is no pool, tennis facilities or locker rooms. Snap Fitness offers phone, email, and a frequently asked questions area of its web site for customer service.

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Customer Service

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Phone: 877-474-5422

  • How to reach a live person:
    • Press # at the end of the message
  • Hours of Operation:
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  • Email:
  • Customer service link:
  • Main Company URL:
  • Description:
    • Rang about 15 times for me before the automated attendant picked up, so be patient :)

User Reviews

15
Dec

Posted by Anonymous


on 12/15/20 at 10:44AM

I have been trying to cancel my membership for about six months now. Nobody is ever at the gym and the phone number has been disconnected, but money is still being taken out of my check every month, even though the gym has not been open for business

24
Apr

Posted by R


on 4/24/19 at 11:41AM

Cody Sestito, club manager, of the SNAP Fitness on 9 Durant Ave. Bethel , CT 06801 did not allow or offer any resources for my father to activate his Silver Sneakers membership. I explained multiple times during the course of Mr. Sestito's and I interface this am at approximately 9:45am on 4/24/2019 that I am my father's power of attorney, healthcare proxy, and caregiver, as he is currently recovering from a stroke. My father, a 76yr old elderly man, needs assistance. I had all the documentation, the silver sneakers member ID, anthem blue cross insurance, medicare ID #, as well as all of his proxy documentation in hand and explained to Mr. Sestito, that I wanted to activate my father's membership. Mr. Sestito replied, "I don't care. How do I know you're not doing this just to use the membership." He offered no other recourse for me at this point upon my inquiry for further assistance; not a regional manager, not a customer service number, not even an email address. I am very disappointed in the level of customer service SNAP FITNESS shows towards it's prospective members, let alone the elderly in the Silver Sneakers program.

Any assitance would be greatly appreciated

03
Apr

Posted by Anonymous


on 4/3/19 at 12:34PM

NO one never at the store and charging a fee and nothing is never change in the gym same old equipment

27
Feb

Posted by Marvin


on 2/27/19 at 5:31AM

The club in Rochester is a total screw up. This week it has been only 50 degrees in there. No disinfection, no towel, floor is a total mess, tvs have not worked in a month. End of the week I am leaving. I have enjoyed this for eight years, slowly everyone is leaving. The phone has been disconnected, Don't answer emails.

15
Feb

Posted by marsil


on 2/15/19 at 11:53AM

I have tried several times by email and the telephone to get receipts for my paid membership since my gym closed and I haven't received any response from either. Now the phone just keeps ringing with no one answering it or just the same standard message. This is so frustrating.

View all 41 Snap Fitness customer service reviews »
Customer Service Ratings

Based on 107 votes.

3.1

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Corporate Office

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Hours of Operation

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Snap Fitness customer service news
New SNAP Fitness owners welcomed by Waseca Chamber ambassadors

A New Owners Award from the Waseca Area Chamber of Commerce went to SNAP Fitness. The center's Jarius Volkman, manager; Peter Madel Jr. and Peter Madel, owners; accepted the award. SNAP is at 122 E. Elm Ave. (Photo courtesy of Waseca Area ...

Snap Fitness Accused of Unfairly Charging Customers with Club Enhancement Fee

Snap Fitness Inc., Chanhassen, Minnesota, has been accused of unfairly charging its customers a $35 club enhancement fee, according to a July 3 class action complaint filed in Ohio common pleas court. Plaintiff Thomas Dwyer complained to his local Ohio ...

Thomas Rhett Wants to Be Your Next Workout Buddy – Here's How to Join Him for Bootcamp

For the past two years Thomas Rhett has been working hard at getting in shape – and now he's trying to do the same for you. The country singer, 25, has partnered with Snap Fitness and will host five exclusive boot camp sessions around the country for ...

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