Read the reviews below to see the experience other people have had when dealing with customer service from Singer.
Wendy was most helpful and patient with my buttonhole problem. I called after watching your Youtubes. I am still unable to work the buttonholer, so she suggested hauling it into Joanne's, where I have an appointment tomorrow.
Your printed manual was not sufficient as it left one part out completely. (4452)
I'm using your 2263 Singer, when the needle jammed due to trouble with the thread getting caught in the bobbin case fitting. I have removed and cleaned the area, but cannot get the casing parts back in there. Do you have a video to help me replace the case? This is a borrowed machine and the instruction manual does not include the above info. Judy thanks you.....
I received my Embroidery Machine in December, had to send it in January to a warranty company in Georgia, I live in Florida. They kept it for 6 weeks. Received it back and within 30 days, it was doing the same thing. Called SInger, they kept the machine for a month, receives it back and they did nothing, the same thing was still happening. Have sent it back and they had my machine since July 5th. I have called and sent e-mails, nothing, no call backs, no response to my last e-mail. Nothing. They could care less..I want a complete refund of $900.00
I received the model # 1 sewing machine for Christmas, and the bar that goes across the zipper foot is missing, I spoke with your customer service and i was given the phone # of the parts dept. and for about $20.00 they will ship me a new zipper foot. I think since it was never attached in the first place it should be sent for free, obviously the parts were never checked well when put in the machine. I would appreciate a new zipper foot sent free of charge to
I have tried every phone number given in your information and each time I have been told by the operator that the number is incorrect.
I have been given a singer sewing machine but have found a fault which I am struggling with. How an I rectify this if I cannot speak to anyone from Singer?
Customer Service is very incompetent. My wife ordered accessories on line and never received an order confirmation, a ship out date....,etc. After contacting singer several times, it appears that staff is just reading a promt of what to say to customers in certain situations. After advising that we wanted to cancel the order for a full refund, they advised to let them send out the order for a a $ 40.00 courtesy refund. After agreeing, still nothing. We then contacted them again to cancel the order at which time the customer service rep. said, "fine" and hung up.
Good Morning,
Trying to reach you; just bought a new Signature 9340 machine. The standard accessories were not included in the box with the exception of the dust cover, and extension table. Also, I could not register online - wouldn't allow the state. Please respond.
I have owned a Singer for over 48 years and am hoping this new machine meets my expectations.
Thank you for your attention.
this is the 3rd singer embroidery machine I have had. my first was future 150 embroidery machine. I paid the extra money for training. I had a few issues with the first machine while it was under warranty. still had it to repair shop maybe 4-5 times over the next 7-8 yrs. a few months ago I purchased xl550 from overstock.com they were great to deal with. the 1st machine arrived in 2 days. the box was torn all to pieces. it was packed really well from singer. HOWEVER, there were all kinds of issues with the machine. NOW singer says do not return the machine in the "RARE" instance that something is wrong. so I contacted singer as instructed. good luck with trying to get thru to actually talk to someone. the phone lines are usually so busy that most times when I have had too call I think 1 time I got thru in less than 20 minutes. another time I waited 1 hr. 20 minutes and finally got to speak to someone. she tried to assist me BUT shortly after 5:00 I was told I would have to call back the next business day because the close @ 5;00. that was on a Friday, so I had to call back on Monday. she said to call early in the AM and I would not have as long of wait. now it is almost 5 months since purchase of my NEW machine. the 2nd new machine. today will be the 5th trip to the service center. I am told that I am basically "STUPID" by the service tech in my town. now I have had over 8 yrs experience with embroidery and a machine that does not perform. I spend more time taking it apart and re-assembling it than I do sewing with it. I am so frustrated at having a 1600.00 machine I cannot use. I was told by singer that I should be glad I had a service center in my town (LOUISVILLE, KY) otherwise I would have to ship it. BUYER BEWARE don't be enticed by HSN. I was told from an employee at HANCOCK FABRICS not to buy a singer but buy a Brother. I did not want to have to learn new software....wish now I had.
I am absolutely disgusted with the customer service with this company as well as with the customer service at the Corporate office. Ordered an embroidery machine that cost a lot of money. Was delivered on Monday and did not receive any software with the machine. Called the general customer service number and was told that they would order it for me and ship it out. I asked if the shipping would be expedited and was told no unless you want to pay for the expedited freight.
Then called the corporate office and spoke with a supervisor and was told that they will see what they can do for me. Didn't receive a call back and knew that the phones were going to be closing soon, so I called back. Found out that at 11:30am a note was made that they were going to be shipping one out to me. Was irritated that I had to call back at around 3:30pm to get this information. At 6:30pm was told that it would be shipping out the next day. Don't know why if it the notes stating that it was going to be expedited and shipped at 11:30am why it wouldn't have been send out that day. Then received and email the next day stating that it would be shipping and that as soon as a tracking number was available that it would be provided to me. Well it is now Friday afternoon and I do not have a tracking number nor has it been delivered and it was promised to be here today. Attempted to contact the supervisor of the woman that I spoke with and was told no. I had to deal with her. I said well I am having issues with her customer service and I would like to speak to her supervisor and was told no yet again.
Singer has been in business for a very long time and I am shocked and appalled at their horrible customer service. I am in several sewing and embroidery groups and I have full intention on sharing this with them. I would not want anyone else to have to deal with this. Called at 3:45pm again today and just found out that their idea of expediting means telling me if was going to ship Thursday and get here Friday but now it won't get here until MONDAY!!!!! Because it hasn't even shipped yet. Absolutely the worst customer service I have EVER dealt with!
Good morning ,on Monday I talked to Lou Ann about my S10 Embroidery machine Large Hoop screw broke and need singer to send me another hoop so I can embroidery some pretty thing.Lou Ann told me to mail her the receipt show me buy the embroidery machine and also send it attention Lou Ann so she get it. The S10 so far does a beautiful job embroidery but be careful with the hoop the screw breaking...it look like the screw is pastic and singer need to look in to it for as much as a person pay for the S10 Embroidery Singer machine it need a real good screw not a pastic one.... Lena Rouzer
