Read the reviews below to see the experience other people have had when dealing with customer service from Safeco.
My car was damaged 10/19 and here it is 11/16 and I have not herd a word from Safeco as to what is going to be done about my damage car. I'm driving around with broken wheels and bubbled tires and no one will get back with me to let me know what or when I'll get my car fixed. I am not a Safeco customer, the person who hit me was.
Heres the claim Maybe you can get me some info
Thank you
Charles Perkins
I purchased a vehicle oct 2015 and your safeco agent failed to add this to my policy. After an accident they informed me that I didn't have insurance. They would not pay for damages but I still had to back pay to oct 2015... Not a good way to do business. I will be removing my 4 vehicles and home insurance to a company that can follow through with accurate service... Very very upset with safeco, will make sure to share my experience with all.
I work in the industry and had an at fault accident. Today I called and couldn't get a live person. I tried 4 different adjusters all straight to VM. Even when I tried to press 0 it just went back to VM. I called back to your customer service depart. She was very nice but couldn't help me but said she would try to get me to a live person. She tried for 15 minutes including instant messages to people. For 15 she apologized about not being able to help me. I HAVE NEVER HAD SUCH POOR CUSTOMER SERVICE AND WILL BE SURE TO TELL ANYONE THAT WILL LISTEN! Since I work in the industry I know how busy it gets and don't usually get upset. However it is pathetique that in an entire company not one person could take a call. I looked up the company rating on yelp and couldn't believe that you got 2 out of 5. You don't deserve 1. I thought that your company didn't answer phone calls from other insurance companies but now I know you don't discriminate. The service is awful no matter who you are!
yes I agree this company is crap concidering I payed 152.00 my first yea my second year I payed 164.00 and now I'm at like 170.00 and that's because they raise their rates and added a 5dollar service fee to "Process my paperless bill"? what in the what/.... makes no sense I thought companies were supposed to lower your rate if you never been in an accident ever or had tickets and pay ontime or early??? I guess they got their sh*t a** backwards the way I see it . BUT I MIGHT BE BLIND WHO KNOWS .. PFFFT. AND THEY SAY BUT SIR BLAH BLAH BLAH ITS CHEAPER BLAH " WELL BLAH THIS AND THAT BECASUE YOU LOST A CUSTOMER/. YOU CAN GO BLOW SOMEONE ELSES "O" RING OUT THEIR BUT NOT MINE.
yes I agree this company is crap concidering I payed 152.00 my first yea my second year I payed 164.00 and now I'm at like 170.00 and that's because they raise their rates and added a 5dollar service fee to "Process my paperless bill"? what in the what/.... makes no sense I thought companies were supposed to lower your rate if you never been in an accident ever or had tickets and pay ontime or early??? I guess they got their backwards the way I see it
Someone hit our car in a parking lot and fled the scene. From the moment we contacted Safeco to file our claim we were treated almost like royalty. They took care of absolutely everything needed to get our car repaired and we were pleased with the entire experience.
Horrible Insurance took 2 weeks to get a rental car and a month after the incident I still don't know anything. They never answer the phone you left a message and send emails they call you back once when you can't come to the phone and when you call back all you get is a message
I don't like the fact that when I start out with a cheater Policy then I get my policy next bill it's expensive and unreasonable. And very unfair. And I'm not satisfied with your service. The customer service is horrible disrespectful people on the phone center.
