Posted by Jason Bourne
My old TV has the DVD Jason Bourne stuck in it my name is Sandra Burnidge. I rented it in League City, Tx. What should I do? My Please help
Redbox customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Redbox.
19
Jan
15
Jan
01
Jan
Posted by Anonymous
I have had it with Redbox! Movie did not play, then went to return it and the box wouldn't take it. I went to another kiosk and that didn't take either. I got home and called customer service and waited 9 min to talk to someone. Then she told me I have to be at the kiosk with the movie to reset it!! I was already home!!! Now I have to go back tomorrow to try and fix it. This is ridiculous and such a hassle. I will not rent anymore!!!!!!!
31
Dec
28
Dec
Posted by Anonymous
I went to return my redbox dvd but the box said it couldn't take my dvd because the box was full. The only way it would accept was if I rented another one! So with it being the only Redbox within 10 miles of my home I had to rent another one or take the loss and pay for another night. I figured I'd get another movie if I had to pay,AGAIN. Turn page to the next night when I went to a DIFFERENT LOCATION(just in case it was still full) to return THAT movie and guess what? That box was full!! It wouldn't take my return!! So this time it was to close to 9 p.m.for me to drive to another location. So I called customer service explained my situation but she barely spoke English and I could NOT understand her. She had to repeat it 3 x's!! I'm pissed. You need to empty your boxes! The 1st time I had to rent again,but expect me to do it a 2nd time? NO!! I want a refund for both movies!! This has been a headache. I haven't rented from Redbox in months looks like I'll go back to doing just that. NOT RENTING!!
27
Dec
06
Dec
Posted by Anonymous
Reported a machine malfunctioning card reader in beaver West Virginia at Walgreens. The guy in front of me also called. He got 3 free rentals. I received none. I called redbox back and the foreign speaking female recognized my voice and when I asked for only one free rental, she hung on me. This took place Tuesday , Dec 6, 2016 around 630 pm. If this is how your treated for informing a company they have a machine not working properly, then I guess I'll just no longer do business with them.
30
Nov
30
Nov
Posted by Ami
Logged into my bank account to see the redbox rental on my statement , I did rent any movies ! I need to know who to contact to get this refunded ! &6.42 was my charge and I believe I will now never rent again w redbox as someone got my info from you or your just putting random charges on my account , not happy ! Please contact asap by phone. Ami
18
Nov
Posted by Anonymous
I rented Sausage Party. It doesn't work in any of my DVD player but Star Trek does. Screwed my night. Don't even charge me. Where do you want it ? I have an idea...Back at the CVS store in Tallmadge where it was rented? Charging my card will result in theft from my account and possible legal action.
14
Nov
Posted by Anonymous
I rented a game on October 21st and returned back on the 30th. Because I was in a rush I skipped entering my email address. Today November 14th red box withdrew $74 out of my account. Called and spoke with Gee, who says the bar code was never scanned, and that I did not submit a email for confirmation so they don't have record of my return. I ask to speak with the supervisor Belle (5456) which claim there is nothing that can be done about my money being refunded. So now their tech who scans in the movies every Tuesday is at home playing 2K17 on my money. Never will I rent from Redbox again.
04
Nov
30
Oct
Posted by Jenn
I have rented from Redbox many years and rent about 400 movies a year and just because I don't use a computer I never once revived a free movie. Around 08-01-16 as I was moving from my apartment I was robbed, my Redbox movies were taken and some returned and some not! I was charged approximately $300 at $3.29 x 17 days! I pleaded with redbox to help with my situation but the final answer is $3.29x17days! If I would have used my "points" I would have had 40 free rentals = to $658.00 but Redbox's kindhearted customer care offered $30! I will subscribe to cable and overpay to avoid doing business with them! Yours truly a very disappointed number in your system!
14
Oct
30
Sep
30
Sep
Posted by Anonymous
I rented a movie was that represented as "New". After the first few minutes I realized I had already seen this movie YEARS ago. So it was NOT "new" as represented. I am not please with the false advertising and just wonder how many other movies are being falsely represented as "new" and rented by unsuspecting customers like myself.
I won't be doing business with Redbox again! False advertising is not the proper way to do business.
29
Sep
01
Sep
27
Aug
Posted by [email protected]
I rented the movie batman vs superman but what I got was Mike XXL and the scan code is the same for both movies. I verified it on the DVD.
Date of rental 8/27/2016.
27
Aug
15
Aug
12
