Posted by Rpg123
You are asking me to pay to have my question answered!!
PokerStars customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from PokerStars.
15
Dec
12
Jan
Posted by Tahoebear1
Worse, Fake Rigged Foreign Site On The Planet! You Cannot Contact Them, They Hate American Players. If You Play Here You Will Ose On All Your Full Houses And Ace High Flushes To Your Foreign Caller..............totally Rigged. A Low Rated Site At 1.4 Star Rating.............beware, Thos Site Is For Foreign Bingo Players Only!
09
Jan
30
Nov
18
Nov
Posted by **MacAtk**
Recently I tried to login to my Poker Stars Site to play poker. I found the site inactive. It will do absolutely nothing. I have tried several suggestions from your support group with no results. One was to shut down the system and try to log in using a new I.D. and password. This did not work. I still have over 16M chips that I would like to be using. What do you suggest???
18
Oct
Posted by DESERTBEAR7
The Most Fake, Rigged Foreign Poker Site On The Planet! I Contacted Them Months Ago About Their Rigged Site And They Have Sabotaged All My Games Since Then! The Lowest Rated On The Planet With A 1.4 Star Rating. Only Foreign Players Win Here! Thank You Pokerstars For Allowing Me To Lose Millions Of My Chips Since I Contacted You. I Have No Chips Left Now To Play Thanks To You! I Just Lost All My Chips On A Tournament! I Had Over 5 Thousand Chips In The Lead With One Other Player That Had 700 Chips. Lost Every Hand And He Won!!!! This Most Disgusting Fake Site On The Planet!
15
Oct
14
Oct
28
Sep
25
Sep
Posted by Deevashar
I don't like pokerstars. I think it's scam site. I signed up for pokerstars under the bonus play one hand in cash and get$50. I did that and successfully won enough to cash out $150 they said I needed to deposit money from the way I wanted to withdrawal. I deposited 10 from my bank account echeck on 9/09 they accepted and claimed to deposit my winninga. Here it it 9/25and still no winnings. I've emailed emailed and sent all papers they asked for and every time it's a new paper needed. This is a scam save your money and time. They will take your money but you won't get anything back.
07
Aug
26
Jul
22
Jan
Posted by Huff's Money
can not connect to pokerstars.com been playing for five years three weeks ago i purchase play money chips play every day one day could not connect to the site i need a little advice i have an account ID user Huff's Money i have $7.00 in cash and 16 million in play chips. I went throught a number of site to get to my account and cashier
07
Oct
15
Sep
09
Aug
24
Jul
04
Jul
Posted by Juke57
Following the freezing of my account I have responded to a request and submitted verification documentation over 24 hours ago. Despite 5 further emails from me no confirmation of receipt of the information has been received. The odd thing is when they were pursuing the information I was receiving responses within 20 minutes from various members of the suport team. Needless to say my account is still frozen and no response from support.
03
Jul
Posted by Farhanahmed335
My account has been restricted because I have put in more money recently than before which is great to see they have responsible gambling in place. However I have used their advise and placed my restrictions and since have not unblocked my account and I cannot withdraw my money which I need to pay bills!!! I have emailed several times and I do not get a response! This is terrible! Are they holding on to my money to make interest? What is going on???!!!!!?
25
Jun
Posted by tobinc89
Pokerstars did some kind of software update in the past week or so, and there was a bug I encountered multiple times while playing spins where I would get dealt first hand then lose connectivity to pokerstars, and couldn't log back in until the game completed. I tried using my other computer and my iPhone to login and still wouldn't let me in. Contacted support because I lost about 50$ in buyins, few days later they credited me 17$, I'm assuming they only counted the games where I seen 0 hands.
Anyways I didn't complain about it because it wasn't worth the hassle, I go to log into my account Friday June 21 and it says my account has been frozen.. they never tried to contact me in any way, so I sent them an email asking what the reason is for me account being frozen, it took them 3 days to send a response:
Thanks for contacting the PokerStars team.
We can confirm that your case is currently being reviewed by the relevant team. We ask you to wait for the resolution of your investigation.
While I can not give you a specific time since it is a case belonging to another department, rest assured that the department will contact you as soon as possible.
Thank you very much for your understanding.
Regards,
Jorge
Stars Support
---------------------------
I immediately send another email asking what they are investigating, that I am not asking for specific details just tell me the general reason.. almost 3 days goes by again for this copy and paste response:
Hello Christopher,
Thank you for contacting us.
We have forwarded your query to the team responsible for handling this matter. You will receive a reply as soon as possible.
Your patience is highly appreciated.
Regards,
Silvi
Stars Support
------------------------
I am starting to get frustrated because when they initiated the freeze they should notify you by email that's its been frozen while they investigate suspicions of possible (insert TOS violation here). That would save 4 days waiting for a generic copy paste response that doesn't tell you anything.
I just wanted to share my experience as I think they handle matters very poorly and have read some other recent comments from others that sound like similar experiences. They have gone down hill big time the past few years, I am curious about what they are investigating so I'll wait to hear back about their findings so that I can finally cancel my account with this Mickey Mouse excuse of a poker room. Thankfully this didn't happen while I carried any significant balance as I have seen happen to others.
I rate pokerstars negative 5/5 stars they have just consistently gotten greedier with loyalty rewards and rake, and customer service seems severely understaffed for the amount of players they have.
I will never play here ever again.
11
Jun
Posted by EMaciel
I made contact with them thru email and I got only 1 response . I contacted they again 3 more times and got no answer back . They are keeping my funds for no reasson , I sent 1 email requesting to close my account and no answer for 5 business days . There are no contact by the fone . This is the worst Poker Site that I ever played . Watch out .
