Read the reviews below to see the experience other people have had when dealing with customer service from Philippine Airlines.
We recently flew PAL. Their food, amenities and seats are good, but the service is the best. The crew made sure to make our trip comfortable. They moved us to an empty row so I can let the baby lie. They provided baby food, baby cot and, when I had to eat or go to the lavatory, they happily offered to babysit my kids. Felt truly pampered!
I sent an e-mail to cxl my duplicate booking yesterday morning but on one reply so I decided to call to Manila Contact Center to cancel my second booking and ask about my refund, the airline staff asked me to send an e-mail to request for the refund form but still no one reply, I just wonder why it takes a long time. My name is Sayumporn Thinmathurot and my two booking
Been on a Philippine Airlines flight from LAX to Sydney via a connecting flight in Manila. My 8 hours stop over in Manila was one of the best stop over I had.. The airport terminal is really near a world class entertainment complex with casinos.. My 2 hours splurge in a Casino won me USD 3000.00 that's 3 times the cost of my flight. Sweet! :)
I was on your recent flight to NYC via flight PR126. I would just like to commend your Flight Attendants for being so accomodating and warm all throughout the flight particularly to your attendant name Lawrence Manalo if I'm not mistaken. The smiles on your FAs faces makes PAL really a home in the sky. Your Airbus A340 is brand new as well though Amenities might still need to be improve. Overall, the service was superb!
I flied with PAL twice from SFO to MNL then MNL to LAX both for business trips. Definitely has more to improve in terms of Cabin Features though it is Philippine's first class flag carrier. But service-wise, they are way better than any FA's in the US. The never fading smiles, the outstanding attentiveness and the keen on customer needs. Maybe it's the nature of Filipinos being nice! Good Job! Wish you'll have flights to NYC sooner as I am now based in Jersey!
