Find the latest Philippine Airlines news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
July 16, 2018: Philippine Airlines (PAL) becomes the 19th airline to operate the A350 XWB, as it has received the first of six ordered A350-900s which is the most efficient long range airliner. The six aircraft will be primarily operated on non-stop ...
The GTF-powered A321neo will support Philippine Airlines in continuing to provide great service to its passengers for many years to come," said Rick Deurloo, senior vice president of sales, marketing and customer support at Pratt & Whitney. "We thank ...
Once adopted, Bautista said the next-generation Amadeus Altéa Suite airline IT system will help PAL enhance customer experience by delivering a more consistent and personalized Customer Service, develop new revenue streams, and improve operational ...
Philippine Airlines will adopt the full Amadeus Altéa Suite, a complete Passenger Service System that aims to streamline and improve all core passenger processes for PAL, including reservation, inventory, departure control, and flight management. The ...
We are expanding and modernizing our fleet, opening new routes, but most importantly, sharpening our Customer Service excellence. We need technology that will capably support our ambitions, but also a partner that shares our vision. Accordingly, after ...
MANILA, Feb 15 (Reuters) - Philippine Airlines is looking at adding the largest version of Airbus's A350 series to its fleet, the flag carrier's president said on Thursday. The Southeast Asian nation's first airline is undergoing a $2 billion expansion ...
Philippine Airlines (PAL) has been certified as a '4-Star Airline' by Skytrax. PAL joins 40 other well-renowned airlines in this prestigious category and is the first and only airline in the Philippines to have a 4-Star rating. PAL achieved this ...
Jake Gilene promoted to new SVP sales and Customer Service role at CHEP USA · dnata doubles operations in Canada · The STAT Media Youtube Channel · Keshav Tanna, Chairperson, Air Freight Institute, FIATA. Keshav Tanna, Chairperson... Andrea ...
Jake Gilene promoted to new SVP sales and Customer Service role at CHEP USA · dnata doubles operations in Canada · 'India' dominated MRO Asia Pacific Conference · ATSG completes acquisition of Omni Air · American Airlines buys 15 Embraer E175 jets ...
Philippine Airlines (PAL) is the national flag carrier of the Philippines and Asia's first airline. As PAL continues to strengthen its brand story of delivering heartfelt Customer Service, it launches a new Brand Equity campaign poised to win over ...
Coupled with GX connectivity, this solution's capabilities will further optimize the Customer Service experience and efficiencies CrewTab-equipped cabin crews can deliver in-flight. According to Philippine Airlines, the new services drive toward the ...
SITAOnAir is to upgrade Philippine Airlines's existing B777 Swift Broadband fleet to GX Aviation, powered by Honeywell's JetWave SATCOM terminal. The company will also line-fit PAL's new Airbus A350s and A321s. Once complete, SITAOnAir will activate ...
Philippine Airlines (PAL) is embarking on a new phase of long haul expansion as the airline takes delivery of eight long haul aircraft over the next two years. PAL will use the expanded long haul fleet to increase its capacity to London significantly ...
We are very pleased to be working towards expanding our connected aircraft relationship with SITAOnAir. With our customized CrewTab, we will definitely take our inflight Customer Service to the highest standards.” By reducing the time spent on paper ...
Philippine Airlines might sound like an unlikely bellwether of passenger experience trends, but the airline's pivot from ultra-high-density all-economy longhaul carrier on its Airbus A330-300 aircraft to a three-class layout superior to many regional ...
Philippine Airlines will remove more than 100 seats from some of its aircraft in a bid to woo more premium passengers. Eight of the national carrier's 414-seat Airbus A330-300s will be reconfigured with a three-class layout, offering passengers a ...
[HD video and podcast below] Philippine Airlines (PAL) will be the first airline in Asia Pacific to use Sabre's AirVision Commercial Analytics. “We are proud to partner with Sabre to help us identify new revenue streams and improve efficiencies,” said ...
Bombardier´s customer support network for commercial aircraft in the Asia-Pacific region includes regional support offices in Narita (Tokyo), Sydney, Beijing, Shanghai and Mumbai, as well as parts depots in Sydney, Beijing and Singapore. Philippine ...
Bombardier Commercial Aircraft announced today that Philippine Airline has signed a Letter of Intent (LOI) to acquire up to 12 Q400 aircraft. PAL Q400. “For close to a decade, the Bombardier Q Series family of aircraft has been instrumental in evolving ...
Bombardier's customer support network for commercial aircraft in the Asia-Pacific region includes Regional Support Offices in Narita (Tokyo), Sydney, Beijing, Shanghai and Mumbai, as well as Parts Depots in Sydney, Beijing and Singapore. Operating from ...
AeroMod International is installing SITAOnAir wireless inflight entertainment (IFE) services on select Philippine Airlines aircraft. AeroMod commenced installation of the SITAOnAir wireless IFE system on Philippine Airlines' Airbus A321 fleet in July ...
Supermodel Karlie Kloss took to Twitter on Monday to inform her 1.28million followers of the 'worst Customer Service of all time' that she claims to have experienced after missing her flight home - and her tweet was shared more than 3,800 times.
She captioned this photo with a message for @flyPAL, admonishing them of having the worst Customer Service that is “rude and disrespectful.” She then went to her Snapchat and recorded herself in a video wherein she said, “I travel international on a ...
[HD video below] Philippine Airlines has finalised a purchase agreement with Airbus covering the firm order of six A350-900s, plus six options. The contract firms up a Memorandum of Understanding signed during the Singapore Airshow in February.
Philippine Airlines is planning to expand its European network in the coming years, including the launch of direct flights to Paris and Rome. The national carrier recently placed an order for six new Airbus A350 aircraft to fuel its long-haul expansion ...
The carrier relaunched direct flights to London in 2013 (see news September 2013), and last year increased the service from three to five times per week (see news July 2015). From June 28 flight PR721 will depart London Heathrow daily at 2250, arriving ...
First though, I would love one of your customer support people to respond to numerous emails I have sent since December 26 regarding why I cannot access my Mabuhay Miles account online and more than 20 emails sent over the past 4 years regarding ...
[HD video below] Exclusive HD video interview with Jaime J. Bautista, President & Chief Operating Officer (COO) of Philippine Airlines. In this interview, filmed before the ASEAN Tourism Forum 2016 and after rearranging the Chairman's office at PAL's ...
Lufthansa Technik will support Philippine Airlines at its main base in Manila, the Component Service offices in Manila and Shenzhen will coordinate the customer support. Maintenance, repair and overhaul services will be carried out at Lufthansa Technik ...
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Amidst reports from the Centre for Asia Pacific Aviation surfacing that Philippine Airlines decided to go with six Airbus A350-900s, the company's President Jaime Bautista said to Reuters that they have yet to do so, instead maintaining that their ...
Philippine Airlines will increase capacity on its Manila–New York route this month, with the deployment of a new Boeing 777 aircraft to the Big Apple. The B777-300ER aircraft will be launched on the route on 26 October, offering 370 seats – 42 in ...
Philippine Airlines will add a fifth weekly service on to its Manila-London Heathrow route later this year. The carrier currently flies a four-times weekly service on Mondays, Wednesdays, Fridays and Sundays. On October 25, it will restore a fifth ...
MANILA, The Philippines and MCLEAN, VA - Hilton HHonors, the loyalty program for Hilton Worldwide's 12 distinct hotel brands, today announced a new partnership with Philippine Airlines, the national carrier of the Philippines. Through this partnership ...
(Caap) spokesman Eric Apolonio said a five-man team from the European Union will assess the safety oversight system for air carriers and the possible lifting of the ban against seven Philippine airlines which have the capacity to comply with aviation ...
March 16 -- Jaime Bautista, president of Philippine Airlines Inc., talks about the carrier's resumption of direct flights between Manila and New York, and the company's profitability, growth outlook and search for a strategic investor. Bautista ...
CEBU Pacific (CEB) and Philippine Airlines (PAL) have cancelled a total of 16 flights between Davao City and Manila during the visit of Pope Francis which begins on January 15. CEB said in its advisory the cancellation of CEB and Tigerair Philippines ...
PHILIPPINE Airlines (PAL) said Tuesday that it will cancel 71 domestic and international flights during Pope Francis visit here on January 15 to 19. This is to give way to the arrival and departure ceremonies of the Pope at the Ninoy Aquino ...
PORT MORESBY, Papua New Guinea - Philippine Airlines Inc (PAL), the country's flag carrier is looking at mounting flights to Papua New Guinea to accommodate the growing number of passengers. The Philippines Star reported that PAL has filed with the ...
MANILA, Philippines – Philippine carriers are protesting the Civil Aviation Aeronautics Board's decision (CAB) to allow Emirates to increase its Dubai-Manila flights despite exceeding its allowable capacity at the country's most congested airport. Cebu ...
MANILA, Philippines - Marketing professional Pinky Ileto was worried about flying to the US with her 4-year-old son and one-year-old daughter. She wasn't sure she could handle two restless kids on a long flight. Good thing she chose to fly with ...
Next year, will be its 74th year of operations for Philippine Airlines (PAL). This will be celebrated with the re-launching of its Manila-New York service after a 20-year absence. “This time, we'll be back for good,” announced PAL President Jaime J ...
PHILIPPINE Airlines said Tuesday that it will expand routes to Japan with the opening of new services to Osaka and Nagoya via Cebu. By December 19, PAL will begin operating four weekly flights (Mondays/Thursdays/Fridays/Sundays) between Cebu and ...
Philippine Airlines has decided to indefinitely defer its European expansion plans less than a year after starting flights into London. Perhaps it's not surprising. General manager Jaime Bautista told Reuters that PAL intends to focus on more ...
MANILA, Philippines - There are several things that we Filipinos are notorious for: Our knack to find famous people who have even just a sliver of Filipino blood in them. On the flip side, we are also known for a lot of positive things. Here are 5 ...
Japan's All Nippon Airways (ANA) has formed a major new partnership with Philippine Airlines (PAL), aimed at improving and streamlining services between the two countries. The commercial agreement, which was signed this week by ANA's president ...
THE Philippine Airlines is set to fly early next year to New York City as part of its expansion program to the United States east coast. In a statement, PAL said that it will be flying to New York starting March 15, 2015. "This auspicious start of ...
THE Group of Dr. Lucio C. Tan formally sealed a deal with San Miguel Corporation (SMC) to buy back Philippine Airlines (PAL), SMC and PAL Holdings Inc. disclosed to the Philippine Stock Exchange (PSE) Tuesday morning. In their disclosures, the ...
if you really love your country, you will not hesitate to point out its problems. this is the only way it gets better. and PAL has a lot of problems, beginning with the very inefficient call center. as an example, on Cathay Pacific, to change a flight ...
Some weeks ago, I came across an interesting commentary entitled, “Identity Crisis Part 2: Is Philippine Airlines Just for Filipinos?” by HybridAce101 on the flag carrier's branding strategy. Regardless whether I agree with him (or her), it made me think.
