Posted by Kmason
You guys are trash and so is your customer service department or lack thereof.. I'll never sent from you guys again.. and the saying is true, you get what you pay for. You payless and also get LESS service..
Payless Car Rental customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Payless Car Rental.
12
Mar
01
Dec
23
Oct
Posted by Erobertw
Very disappointed today when your representative at atl airport demanded to see my return flight and itenary from my email or she needed a light bill etc. I know when a scheme scam is in play. I may not do business with you again. Car rental . I have rented from you for YEARS. She is running your customers away. Contact me.
26
Sep
Posted by Debbie Ortiz
My rental rental confirmation number is #05565436US2. I accidentally made a reservation for September 26 instead of September 23 pick up time 1030 at Orlando international airport and they were not able to accommodate me with a car until today at 10:30 PM. I'm trying to communicate with the office at the Orlando international airport but I am not able to get through to anyone and I can't even leave a message for the manager as the mail box is full . I'm trying to call them to see if I can pick up the car earlier and what is the earliest time that I would be able to pick it up please help.
Sincerely,
Desperate for a car
08
Apr
Posted by rudy
Waiting for charge of $83.00 to be resolved. I called the rental place where I got the car and was told I was charged for gas. I filled the tank 5 minutes before returning, right next door! I was then told I would be refunded. No refund still after 2 weeks. I filed a complaint and was told I would be called back and receive and email in 24 hrs. Nothing in 2 weeks. I called again. HAd to open a new ticket. I was told they tried to email me because they didn't have all my information. I never received an email. I even checked my spam folder nothing. I asked her to repeat back my email to insure it was correct. So I have filed again. Waiting on an email or call. I will never use payless again.
07
Mar
17
Feb
02
Feb
01
Dec
Posted by PAYLESS TICKET # 3 6 6 1 8 2
Reserved a vehicle at two different locations. First Payless Location: Phoenix AZ was so RUDE that I just to another company. Second Location; Alb NM - Car had a flat - No Spare Tire - Girlfriend stranded for two hours on the side of the road!! Wrecker brought another vehicle, Payless over charged my account and also charged my girlfriend. Jason Ramon in Alb NM does not return phone calls, voice mail is full in billing, Did a Ticket # 3 6 6 1 8 2 Still NO RESPONSE. UNIMAGINABLE NIGHTMARE.............F
24
Nov
15
Nov
Posted by never again
I rented a car on Friday, Nov 11. I had originally reserved it for 2 days but actually needed it for 3. On Saturday Nov 12, I called the 1800 number to get it extended. No problem, the representative said my new charge would be $86.81. I returned the car on Sunday, Nov 13. Their system was down so the service rep took my email address and said he would email me my receipt after their system was back up. The next morning I got up to pay some bills online and opened my bank account link. To my surprise, a charge of $799.91 and $599.91 from Payless. I spent the entire morning on the phone trying to get answers. Finally, I was informed that there was nothing they could do immediately. I would have to wait until the system processes at midnight. So the next morning I got up and checked my account and the $799.91 was returned minus the $86.81 I was originally to be charged, but the $599.91 was still pending. Another morning on the phone. No answers, just a case number and the possibility it will be resolved in the next 72 hours. This is horrible customer service. I made the mistake of using my bank card and this has affected more than one thing. This company is the absolute worst company I have ever dealt with. I will not ever use them or their sister companies again. This should be a crime.
10
Nov
Posted by noel
after a few hours today of talking to at least 4 customer service reps. the last one tells me that the email I am using (.mil) will not be receiving correspondence due to the firewalls. why didn't all the folks before her tell me and have me waiting for my documents?
the call centers take the request and submit a ticket for someone else to process (then you have to wait for 2 hours for the processing time). and you cant call the person who is processing because apparently they don't have phone numbers. somehow I don't think this is the best or nearly a good process/system for customer support. not sure how you can call that customer service when you call to submit a ticket and there is no follow up process to ensure the issue has been resolved.
06
Nov
02
Nov
Posted by Steve
WORST COMPANY I HAVE EVER ENCOUNTERED. Back in March of 2016, I prepaid for a rental online. When I arrived at the counter, the rep added $79 in additional fees that I did not request. She was unable to remove the fees because she didn't know how to work the computer. I tried working with Payless customer service to get reimbursed for the charges and they refused. My credit card company sent the charge to the litigation department and Payless refused to reply so my credit card company reimbursed me for the charges. Six months later Payless has a collection agency attempting to collect the $79 the credit card company reimbursed me. There is no one at Payless you can actually talk to about problems like this. Worst company ever!!!
01
Nov
Posted by L
This has to be one of the worst customer service rental car place it is ..I am currently in my 72 hour waiting on customer service to return my call in reference to money taken out of my acount .that should have never been removed..of course this filling out information waiting on customer service return your call or email is a bunch of bull..if you have to nickel and dime your customers for every penny ..maybe you should change your name because it makes no sense that I got to give email and continuously call you for something that should've never happened..is not even about the money it's the principle of doing business with what is supposed to be a reputable company..
24
Oct
Posted by FPizzle
Rented a car at Tampa Airport. Declined all extra coverage, insurance, etc and had an confirmed estimate from AARP for $715.00. The car they gave me reeked of smoke and the rear seat was badly stained. When I returned the car, on time and undamaged, the shuttle bus was leaving and the man said that it was all OK and they would send a receipt. I never saw any receipts and the bill showed up on my Amex card for $1,400.97, a 100% overcharge. I lodged a complaint with Amex and filled out "a customer service ticket" with Payless. Stay away from these people!!
18
Oct
Posted by Vasu
I had booked a rental in Seattle airport last week for $207. I have been charged for &434. Have been sending mails to Payless ever since to resolve the issue. I'm told that I agreed for an upgrade. This is absolutely untrue. My consent was not taken at all! I hope Payless can train its staff in a better way at the rental centers on how to talk or get consent of customers. This is not the right way to bill customers.
06
Oct
Posted by Brian
Rented a car at the Tampa bay airport. Complete scam. Watched another person who was so angry he went back to the airport instead of rent a car. I should have form the same thing. We were here in Florida to take my handicapped father to Florida university for a Parkinson's therapy. My wife made the reservation through Southwest Airlines. Shame on them for being in business with a company like this. They charged us $350 on out debit card, and wouldn't let us use my dads credit card to charge the acct. they then hit us with two added driver fees of $65 cause I was the only driver. Also charged us $15 to use his card like I originally anted to do. The agreement says 10$ not 15$. Wouldn't even give me the receipt for the $350 return to our checking acct they debuted. What an incredibly rude and awful company. On a scale of 1 to 10 they are a minus 5.
Brian Hulsey
25
Sep
24
Sep
19
Sep
Posted by NamaDiane
NEVER NEVER rent from this company.
I flew from Atlanta, GA to Seattle, WA to bury my husband. I was rather stressed at the time.
When I got home, I realized that I had been charged insurance, which I did not ask for. The insurance fee was more than the rental fee per day. When I tried to call the company, the customer service can only "file a ticket" which will be responded to in "24 - 72 hours."
The company insists that I signed for the insurance, but has no proof of my signature.
I reported them to the Better Business Bureau, but the response was the same and the BBB closed the case.
Now, two months later, I get a bill in the mail for nearly $400. Nobody can tell me what the bill is for. I asked and was sent a copy of my receipt which shows "Paid in full." I am still waiting to hear back from the company.
13
Sep
Posted by Sexy Slim
***DO NOT RENT A CAR FROM THIS PLACE*** They charge you for products you did not order. I always rent cars. A friend of mine recommended theM because they "seem" cheap. Cheap is not always "cheap". My total was $101.82 for a compact car for the weekend. Yea, that was a bit much, but considering all of the airport taxes. When I returned the car, I was hit with a $148.84 charge on my card. I called Customer Service and that was a headache. You have to put in tickets for them to deny your request. I am currently in a Major Dispute with these people. I would never recommend them to anyone. It's no so much the money, it's the way they are trying to take it. But I refuse to let them just "take" my money. Lawsuit will be next.
06
Sep
Posted by BVTARTER
I was hit by an unexpected charge for a vehicle upgrade I didn't request, and which was NEVER specifically offered. The agent NEVER mentioned the word "upgrade." I was told to initial for a full tank, vehicle exterior in good shape, and declined insurance. When I turned the car in I was surprised that the agent receiving my vehicle could not give me a receipt, even though I was the only customer in line. It was an emailed receipt that shocked me with $150 of non- requested upgrade fees ($100 a day, plus adjusted taxes).
29
Aug
Posted by Anonymous
On 8-6-16 my mother passed away. That day I booked a flight from
Boise, ID to DFW. The Alaska agent asked if I needed a rental car and
then transferred me to their affiliate, Payless car rental. I reserved a car
for pickup at the DFW airport at 4pm and received an email with the following
confirmation numbers:
A total cost of $263.56 was confirmed.
Unfortunately we flew on a Delta affiliate on 8-8-16, the day the entire
Delta computer system shut down. On that day Delta canceled 1000 flights
& delayed 1800 others. We arrived at DFW about 2.5 hours late. We
called the phone number, for your DFW location as listed
on your web site at 6:16 & 6:18pm and there was no answer either time.
After a long shuttle ride to the rental car facility. Your agent at the desk
stated our reservation had expired and it would cost an additional $10
per day. We told him we had been delayed by Delta and we were on a
bereavement flight to bury my Mother. He was very rude and said there
was nothing he could. The $10 per day increased our charge from $263.56
to $370.72 per your rental agreement number and the $370.72
was charged to my Alaska Airlines credit card. Your rental agreement was
time stamped 7:26pm 8-8-17. We were at your DFW desk for a long time
and doubt we were 3 hours late as documented by my 2 earlier unanswered
calls.
I am disgusted. Your agent saw 2 greiving senior citizens and decided to
scam us and he did, absolutely reprehensible. Every statement I have made
is fully documented. I intend on contacting your parent company, Avis Budget
Group, the Better Business Bureau, the DFW airport car rental manager and
every other organization I can think of.
Dan Merriman
