PayPal customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from PayPal.

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Viewing PayPal customer service reviews 1 - 25 out of 248
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10
Oct

Posted by Sadly,. I didn’t get the name.


on 10/10/22 at 10:38AM

I had a situation where I received an email, supposedly from PayPal, regarding a charge I did not make. I called the number indicated and was given the runaround, asking for information I could not or would not give them. Each of three calls ended with the caller saying they would handle it on their end and someone would get back to me in a week. At that point I looked up your CS number on line, called, and we determined that the email was fraudulent and they were phishing. This was all resolvsd in less than five minutes. Kudos to PayPal and your staff for the excellent service!

01
Jul

Posted by Anonymous


on 7/1/22 at 12:16PM

I keep getting purchase hits on my pay pal which I long ago unsubscribed-- REMOVE my name from your list!!!

28
Feb

Posted by eBay


on 2/28/21 at 12:51PM

I had order so Apple iPhone Case with the belt clip with my cash app card your let some of my order go through with my new address and when I use my cash app card to order some more Apple iPhone case with the belt chip your decline my cash app card again gets was 4 more items in my chart on eBay that I was ordering with my cash app card with my same address.

27
Jul

Posted by Anonymous


on 7/27/20 at 9:05AM

PayPal is terrible. I Cannot reach any one on their helpline. I cannot find where to ask my question on their webpage. A product showed up at my house and a charge on my credit card for merchandise I didn't order. The merchant only responds in Chinese telling me that I did make the order. I have tried to reach PayPal to find out who the merchant is.PayPal's answering machine is a virtual loop with no resolution.

05
Oct

Posted by Anonymous


on 10/5/18 at 8:31PM

what are the hours the telephone number can be called

27
Jul

Posted by Anonymous


on 7/27/18 at 3:31AM

Excuse me?Can paypel support union pay?When I transferred to an overseas account,it said I need to bland to a new card.The beginning of my card number is 62. I already opend the online function in the bank.why didn't it work?Looking forward to replying as soon as possible.

20
Jul

Posted by ROASO


on 7/20/16 at 11:15PM

My last transaction with ROASO is incorrect. shipping is free according to their site, but I noticed after ordering $10 shipping fee was added. this fee was not added to the last item before this one. Please cancel this order if they insist on charging this fee...I can be reached Total should be $25.12 and not $35.12

23
May

Posted by Anonymous


on 5/23/16 at 9:45PM

My credit card is not accepted why?

09
May

Posted by Fancy 51


on 5/9/16 at 6:18AM

I have been trying for two days to Find a customer service number or even something on line to contact both PayPal and or Apple in order to check on some charges being put on my credit card which is up to $90.00 There is NOTHING listed on either. I go to your billing your credit card contact sites and you get nothing helpful just more information on the company. I need to get intouch with someone ASAP

06
May

Posted by Anonymous


on 5/6/16 at 6:43PM

You folks have got to have a better system. I have been on hold for over 35 minutes, not a good way too do business. Your automation systems is terrible, there is no way to get anything resolved following your promps, BAD BAD BAD!!!!!

05
May

Posted by Anonymous


on 5/5/16 at 12:26PM

My name is Allen Clark. On April 27th I ordered karaoke disc from a company called "Sing Elvis". The only correspondence I've seen is when they billed my credit card through you. They left me a phone number, but have not been successful getting them to answer. I also sent an email and still no response from them. I'm at the point of canceling my order if I don't get some answers in the next day or two. Thank you,
Allen Clark

P.S. This is not a good way to do business.

17
Apr

Posted by cookeen


on 4/17/16 at 6:23PM

Very disgusted with PalPal at the moment. On the phone for 45 minutes with no resolution. Why are you holding money. Are you that greedy.

10
Apr

Posted by Anonymous


on 4/10/16 at 7:25AM

Your website is down and credit cards cannot be processed. Unable to get through Customer Support line. Your notification page shows No Alerts. Please provide a better means of communicating outages and report to your customers!!!

06
Apr

Posted by Anonymous


on 4/6/16 at 11:23PM

Hello, On March 27, I ordered a pair of croc wedges. They were 19.99 + tax. On April 6, I ordered another pair and was charged 54.99 but used a coupon for I think 10.00 off and the total was 41.57. I received an email and said I was selected for a fixed price. Ref # 161675081. I am hoping for the special price of 19.99 again. It their a reason why your prices change from one day to the next. Thank you I tried to get a ph # but could not find one, not sure this is the right way to contact you but couldnt find another way

04
Apr

Posted by Anonymous


on 4/4/16 at 7:35PM

Your customer service sucks! I've tried to reach you by phone only to be given the run around by your automated bull s... service. When I log in to PayPal for customer service, every thing is answered except for the problem that I am inquiring about. I lost my wallet today with all my credit cards including my Capital One Visa which is the one I use to pay all of my PayPal purchases. My driver's license was also lost, but what concerns me the most is that I had my password to PayPal in my wallet as well as other passwords to other venues. I have reported my losses to all of the credit card companies and I am to receive new cards within the next few days. I just want to make sure PayPal will not accept any purchases until I notify you of my new card number. Please respond!

26
Mar

Posted by Deborah


on 3/26/16 at 5:34AM

I tried to get a person on the phone tool for ever.when I did I couldn't understand a word coming out of her mouth I asked where is she said the phillipeens, so didn't get help there.so today I called the same number the automated machine came on and said this number is no longer in service.spent all that time for being scammed.thank God I didn't give them my personal credit card number.

19
Mar

Posted by Anonymous


on 3/19/16 at 12:43PM

i have forgot my pasword given my details twice and it still wont except the details i give i know my fathers name still no luck is ther no uk phone number

09
Mar

Posted by 15-20 various


on 3/9/16 at 5:29PM

I have spent hours and hours and hours on the phone trying to respond to an email from Pay Pal notifying me of unauthorized activity on my account. I get passed from one representative to another and get disconnected after especially long holds. I can never get connected to a rep who can cancel my account. i have tried email response to your email without any reply except to call or go to my account. The email notices of unauthorized activity continue. PLEASE CANCEL MY ACCOUNT !!!!!!!!!!!!!!!!!!!!!! Nancy Hassab

29
Feb

Posted by buttermilk


on 2/29/16 at 12:50PM

They do have a prompt...but there is options to talk to a real human.
They are the BEST to me as far as customer service..

01
Feb

Posted by CONHALG16


on 2/1/16 at 9:29AM

I Have Tried To Reach Paypal For 2 Days With No Avail. I Need To Resolve A Issue. I Filed A Complaint With My Discover For A Item I Did Not Recieved, Talked To A Janna & Ivy.but 1 Day Later The Item Did Come.

10
Dec

Posted by Anonymous


on 12/10/15 at 12:46PM

I need to talk to someone about my account and I can't get through the stupid automation.

You are not acctivating my new card because the the code on the back of my visa. can someone call me at my name is Kathleen McLaughlin

29
Nov

Posted by Anonymous


on 11/29/15 at 6:01AM

Hi , how do I contact paypal for a transaction that I would like to cancel?

20
Nov

Posted by Anonymous


on 11/20/15 at 2:23PM

This has been the most frustrating experience I've ever had to deal with ..getting my money transferred to a savings account. .been ting for 4 days to get my money an still have nothing...I will NEVER use PayPal EVER again ...

27
Oct

Posted by Anonymous


on 10/27/15 at 11:42AM

Hate Paypals website.
They LOCK you out of your own account that has YOUR money.
Then the ONLY way to get their number is if you log in.
You can't log in when they lock you out.
HORRIBLE

07
Oct

Posted by nikiba36


on 10/7/15 at 5:30AM

Paypal really sucks!I have 200 dollars on my paypal that's been on there since April or may,I tried uploading my money plenty of times and nothing.I even called and actually got someone and wanted my money back...she told me keep trying still nothing...I just want my money off!I will never get a paypal card ever again!

Viewing PayPal customer service reviews 1 - 25 out of 248
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