Posted by Anonymous
Phone answers in French
Oster customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Oster.
19
Aug
16
Oct
15
Apr
Posted by Anonymous
When I was 18 years old, I purchased one of your blenders for my mother. I think it cost me $18. It's base is avacado green.
That was 51 years ago! I am 69 now.
I am a health enthusiast. I went through Nutri Bullets. I was sold how cutting edge it is to extract the nutrients, blah, blah, blah. I drink most of of my breakfast, which are organice fruit and vegetables.
When my last Nutri bullet bit the dust, I dared to try my Osterizer Blender. I have used it almost everyday for the past two years. It does the same job! A GREAT JOB!
Somehow, I lost the top to that blender. I was sung saran wrap, until I thought Oster deserves foe me to buy a new blender, everb though I do not need one. So, I use my new top one the old "bottoM" motor and blade.
YOURS IS ONE GREAT PRODUCT!!!
Sincerely, Rudy A. M. Malizia
14
Apr
Posted by Anonymous
Dear Oster People:
This is more comments than questions. I got a blender for making smoothies. It was the oddest thing I've ever seen.
The first problem was I couldn't pour anything from the top. It was sealed. I had to turn it upside down to put liquids in it. Then attach blades to it. Then turn it right side up, put it on the base and turn it on. Then I took it off, turned it upside down again, removed the blades and then poured the liquids. Who designed this? Were they sober when they did it?
I took that bizarre device back to the store. I got another one where at least you could pour from the top like you normally do. But I had to attach the blades to it and put it on the base. As I poured the liquid in the container, it went down through the container and created a mess on the counter, on the floor and everywhere else.
I'm about 70 years old and I have never seen blenders like this. Tell this to those overpaid idiots who would have trouble designing a sandbox. A blender has only two parts, three if you count the lid. There is the base that has the motor on the inside and the buttons on the outside. Then you have the container which holds the liquids. Also attached are the blades and a base that goes with it. This is all one piece. You put the container on the base, secure it and then turn it on.
You do not assemble anything. You do not turn it upside down. You do not have anything leaking. Oster used to be a good company but if all you can do is come up with Rube Goldberg contraptions, maybe you should seek another line of work.
I can't send a picture because I took the upside down blender back and I have no clue how to send a picture with an email. The second one was a Duralast All Metal Drive Blender.
Remember these three words; simplicity is everything. The less parts you have means the less problems you have. I still have my mother's food processor-which still works! And no, it's not an Oster brand.
A newer way is not always a better way. These weird blenders of yours are certainly proof of that. Go back to what you did 40-50 years ago. It was simple, it was easy and best of all; it worked. Try it sometime.
Confused and upset,
03
May
Posted by Dsaucier
I bought 14 piece set of oster stainless knive set. It is the crappiest and softest knives I have ever used. Never in my life have I bought a knife set that I had to sharpen right out of the box. Also when I tried to sharpen with their sharpener it kept denying a chipping the knife. Pathetic. I am not happy at all
03
Apr
Posted by UnsettledEKOW
Contacted Oster to determine if they are recalling my toaster oven due to it turning on by itself and heating. The timer control knob with bell signal is defective. I was told to take it back to Walmart myself and IF They won't replace it, to call Oster back again! Why would I do that when I'm on the phone with them now? The item is defective and can cause a fire. Does it not matter to Oster that their product could cause a fire. I have to remember to unplug it anytime I use it!! After 48 minutes on hold and then another 20 speaking to the rep, I'm told there is not a manager to speak with. After I insisted I speak with a manager because I'm not happy with the customer service I am receiving or resolution, I am told there is not one available because of the high call volume! What has happened to Oster and their product and more over their customer service? Very disappointed as I have purchased many Oster products for many many years! Finally after going back-and-forth and insisting something be done while I'm on the phone, the rep states he will send a return address label via email so I can return the item directly to Oster and they will replace the item! Why couldn't this just be done within the first five minutes of the call after I stated I don't want to go back to Walmart, wait in line and then be told they cannot replace it because I do not have my receipt. He suggested I have to take pictures of the item and send them via email and proof of purchase! I said I don't have the receipt and having the item itself is proof of ownership. why do I have to go through such extremes to get a fire hazard replaced? Is this really what Oster has come to? It's very unsettling that a consumer has to go to such extremes, to get an item replaced that is defective and possibly could cause a fire! I will follow up once the item is either replaced or never to be seen again!
29
Mar
Posted by Anonymous
I own a Oster 4 quart. I cleaned it with warm water and soap. The top of the fryer door got totally discolored. Please advise what I could do. It looks like it�s rusted and embarrassing to me when I have people over my residence.
Thank you for your time regarding this matter.
Ronald Fontana
21
Dec
Posted by Stephen
I tried twice to purchase a two-pack of jar seal rings for my Oster Blender online today. Both times I received an 'Error' message due to a pricing discrepancy (the price had been discounted and Oster's computer couldn't figure it out); and my shopping cart was emptied. A half hour waiting on the phone got me nowhere. Later, in checking my mail, I got a notice from Oster that BOTH my orders were received and would be shipped. Back to the phone for another half hour wait at customer service in order to cancel the two orders and let them know that, due to all the frustration and wasted time, I find it more cost effective to throw out a perfectly good Oster Blender and buy one of their competitors' models.
15
Nov
Posted by Anonymous
Apparently Oster hasn't come into the 21st century.. no email to customer service. I had an Oster toaster I used for years and when it seemed to only toast one side of the bread I bought a new OSTER. This one does the same thing.. ONLY TOASTS ON ONE SIDE of the bread. I'm very disappointed.
14
Nov
Posted by Anonymous
I Have Tried To Contact Oster Several Times This Morning. Message Says To Busy To Talk To Me Buh Bye. I Need To Find Out My Blender Model To Order Replacement Parts. Could The Model Number Be Z-00? It's About 7 Years Old. Are There Other Numbers/letters To The Part Number? If You Can Tell Me This Information I Will Not Bother You Anymore. I Will Find Someone Who Will Take My Order Elsewhere. Seriously Is This How You Treat Your Customers? I Don't Have Time To Talk Click!
13
Nov
Posted by Roberts Carpentry
I purchased a Oster 600W juicer this summer. (June or July 2016, can't find receipt!) I did register my purchase online, so this should suffice for proof of purchase? The juicer was on clearance, as it was probably older stock, but customer service has told me it was 2 years old and warranty is not valid? Can you please check your registration info and verify my date of purchase? Motor is not working at all anymore, after seizing before, and working intermittently. I would like to have the juicer repaired under the terms of warranty, as it's only about 6 months since I actually made this purchase. Please help resolve my concerns.
22
Oct
13
Oct
Posted by Anonymous
I bought a 6 serving Dura Ceramic Contact Panini Grill. Its not a cheap one $ 89.99. Unpacked it at home and noticed same peeled off flags around the Cermanc part. Took it back to the store and we inspected it and the same has happend whit the other once.We got another one- same problem. That is now the 4th one we inspected and had default. The Manager ordered me another one. I went to the Store today and we inspected it again and there where again peeled of spots. That is the 5th one. I give up. What is wrong with the inspection? Doesn't anybody care anymore? I wont buy another Oster brand again.
20
Jun
03
May
Posted by Tammy
I bought an Oster coffee maker PSTX series. Unfortunately the coffee pot leaks where the plastic and metal connect. I would return the product but have misplaced the receipt. I paid good money for this coffee maker I am extremely disappointed by its performance. Since it is brand new I would expect the product to be in perfect working order.
07
Apr
03
Apr
06
Sep
Posted by Anonymous
I HAVE GOTTEN POT AND PANS FROM OSTER...MY 12" frying pan when and how it happened
I do not know. it is 3 months old and the pan has a big dent in the bottom..pushing
the fry pan inward... I love this fry pan...but in my 70 years have never seen a defest like this...
requesting a new one.. I will surely return this one.
thank you
JOAN BURKE
15
Mar
Posted by Anonymous
I am Robert Martens, I sent you an email a short while ago because of happened to my toaster oven Mod. TSSTTVXLDG. First I must say that I loved that oven as a matter of fact I still have your blender from 1968. It is far better than the newer ones. But what happened is not right! I bought i at Kmart less than or around 2 years ago. But what happened is a few weeks ago the device that holds the door when it is opened and supports the door so it can't opened started to make a scratching sound it started sticking and was hard to open the and it did not want to close all the way. I was cooking a roast and needed to get it out, but the door would'nt come open. So I tried pulling on the handle a bit harder, but not near hard enough to move the oven. All of a sudden the glass shatterd, since there was no frame around the glass it was hot and it almost exploded it was so sudden. There was'nt a piece bigger than my little finger nail, it hit my hands and arm. Please respond, I just feel this was not right. This flaw is dangerous when 400 degree shards land all over you, Regards Robert Martens.
02
Jan
Posted by georgia
I bought your 20 quart roaster oven to use Christmas, I read your instructions on roasting a 19lb turkey stuffed, the instructions were poor at best I guess China don't have turkeys. I followed your guide, nothing about trusting the big bird but I did. Needless to say the wings and legs touched the side of the roaster and were burned, it cooked way earlier than the guide said, I think the temp was to high. So Christmas dinner was almost lost. Please have better instructions, make your product in U.S.A .
05
Sep
10
Aug
Posted by Anonymous
Hi Just Wanted To Inform The Company I've Purchased Several Osterizer Blenders That I Had To Return Back To Walmart This Month, Because Each Blender Was Missing The Same Piece( The F). Your Blenders Are The Only Blenders Ive Purchased Through Out The Years, Because Of The Good Quality. I Hope This Matter Will Be Looked Into. Thank You
07
May
Posted by Anonymous
I recently purchased an Oster two slice toaster. I must tell you I have never been so dissapointed in a product in my life. First, I did not realize until I tried to use the toaster that you failed to take into consideration that some bread is wider and now it does not fit into the slots. 2. This is the cheesiest toaster I can imagine, it toasts the bread brown on one side and barely toasts the other side at all {I am not using "bagel". This is no way to build product loyalty,I may never buy an Oster product again. Oster is now a far cry fron what it once was. Charles H. Graeff,,
08
Jan
Posted by Emily
It has been god awful. I think I just have a packaging problem for a toaster over shipped from Amazon. Quantities of time online and on the phone starting 6 days ago when it arrived.
I feel like I'm in a third-world country....
This is the third ranked appliance on Comsumer Reports' website!! Unbelievable.
