Read the reviews below to see the experience other people have had when dealing with customer service from Nissan.
I purchased a new 2012 Titan from Dahle' Nissan in Murray, Utah, with cash. I have 17,000 miles on the truck and the battery has needed periodic charging from the date of purchase. Now, it is completely dead and the service foreman won't return my calls. I had planned to buy a diesel Titan but not from this dealer and only if I get a warranty for the battery.
This is by far the worst customer service I have ever had. I loved my Nissan but I am so glad I switched to a Honda just because of the service. I paid off my car over a month ago and still haven't receive the title yet. When I called held for 30 minutes pretty much every day no one!!
Made a appointment on the 22 of July 2016 to get my Nissan Quest to be serviced at the Nissan on 6840 Vincent Drive, Colorado Springs CO for a oil change & tore rotation. They advised me my van needed the 72,000 mile check up which they wanted over $800 plus dollars to do it. Had the work done at Elite Auto for less money & they said a part was missing in the van. When I got the van back also the air sensor light would not turn of. Took it to Discount Tire & they checked the air and could not turn of the light. Made a appointment this time with Nissan on South Academy. They explained that one or several of the sensors could be out and would have to be replace. Also informed them of a noise underneath the van that I wanted checked. Called around 2:00 pm and they still could not find the source of the noise but Swiss only one tire sensor needed to be replaced. They later called me and asked if they could keep my van overnight because they still could not find the noise coming from underneath the van. I said yes and told them I would pick up my van the next day around 10:00 am. Called the next day and they still could not find the noise so they said it would take 1 1/2 hour to put the van together. By then I was not happy with their service so I called Mr. Brown, the Service Manager and left him a lengthy message. IMarvin called me to tell me my van was ready but Mr. brown never retiurned my call. Spoke to Mr. brown when I went to pick up my van and told him how dissatisfied I was with their service. It was not better than the other Nissan Agency on Vincent.
Absolute immoral, unethical charlatans..If their objective is to rip people off, lie to their faces continually, excessively waste peoples time & insult their intelligence then Mossy Nissan excels above and beyond their goals. I am not sure collectively I have seen such a collection of low level con artists working synergystically together to scam people. They are like an ant colony all on the same page with the same goal 'to F*** the public & generate commissions'
I bought a Versa there & immediately has gas milage issues. This I partially take responsibilty for, previously I had my Xterra serviced there and everything in my truck was stolen while in their possession, when I inquired they said "we have new car wash guys that have been caught stealing customers items & they have been replaced" Really, how about replacing the items stolen ?
So after purchasing an extended warranty at signifigant cost they still will not fix the issue, rather they have me bring the car in take a day off work, rework my entire schedule & get a rental car..Then they won't fix anything & call me 30 minutes later saying come pick up the car, its still not fixed and its just a constant run around & games. They have done this to me almost 2 dozen times before I decided I will have to sue them to recover losses. When I asked to speak to the manager yet another series of games, when I finally spoke to him his resolution was to have me take a substantial loss & sell the car back to them & buy another one ? Really ? You want me to buy yet another car from you when you won't even honor or fix the current one ? Churn & burn scum bags ! Shameless scumbags at that, they look you directly in the eye as they tell you a litany of lies . I have left a ton out trying to shorten this up, bottom line if you buy a car from Mossy nissan you may as well set fire to your cash, time & sanity & just pray you don't have a problem, My God !
Let the buyer beware..If your looking for an unapologetic thrill ride of lies, deception, lack respect for you & your time, shameful lack ethics & you just enjoy being run through the ringer & treated like dog turds, look no further you have found your dream dealer !!
If your life is lacking in these areas 1) not being treated terrible enough 2) You really like being talked down to 3) You have incredible amounts of time you need wasted 4) you feel your not being lied to enough 5) You feel you need to be disrespected more in life 6) you enjoy throwing away money 7) if you enjoy metaphorical shots to the groin 8) if your surrounded by good people & feel you need some scumbags in your life for diversity 9) If things are going well in your life & you desperately want to add stress & 10) or finally if your in love with not being called back & constantly like to re-shatter your faith in dealing with car dealers...........Then I am here to say all these issues can be addressed in one fell swoop, just buy a car from MOSSY NISSAN & rest assured all those prayers will be immediately answered & addressed 10 fold.
I am not a hateful or spiteful person generally but if Mossy nissan were on fire & I had the only extinguisher, I'd watch them burn, not because I am angry but in the interest of saving someone else a tremendous amount of aggravation & loss.
i have been with nissan for several yrs got a letter from nissan in delware his name is sunny durham i called him because they said they could put me in a new car he didnt even have the respect to call me back if this is your new way of doing bussiness with a customer that has faithfully been with you since 2007 i will go some where else
Just got the computerized report on the state my 2005 Extera; not good! I am aware that at 161K mileage problems happen but losing a trans, and mother board on the dash, containing all important gauges is simply not acceptable. I bought once 1995 Camry with 145,000 miles and sold it 5 years later with the accumulated 247,000 miles, having had only one serious repair!! Now that, you Nissan, folks is quality!! I don't think that you had maintained quality and reliability you once had. I don't think I will look at the Nissan as my next vehicle. From an SUV one expects the performance and quality which would keep it going over 200,000 miles.
Just got off phone with customer service regarding our 2013 Altima passenger side air bags which we have had a recall on and taken it twice and it is worse now then before getting so called fixed. So we have spent about 10 hours of our time and now the representative says that I need to send them proof of ownership really? All I wanted to do is get it fixed right and let them know it's ridiculous that it hasn't been fixed they say it's a software issue what if it not and airbags don't work what then when heaven forbid someone is really hurt We love our Altima just have issue with customer service and recalls!
I just wanted to express my gratitude to Nissan for producing a product that was destined to become a stressful and expensive nightmare for so many of of us who purchased one of these vehicles of yours that has to date cost me almost $6000.00 in repairs for a design flaw that allows the transmission to become contaminated with radiator coolant and destroy to the transmission. I'm grateful because I now know to never consider buying one of your cars or trucks again. And I can warn my friends and family to avoid these vehicles and save them from the headache and financial burden of dealing with an issue Nissan has been aware of since at least 2005 through 2012 models of Frontiers, Pathfinders and Exterras. Lesson learned? research what you are buying. See what people are saying before you pay good money for something that keeps on sucking your wallet and leaves you broke down.
I have a 2008 Rogue. I had to replace the CVT transmission at 98K. Thankfully I bought a warranty when I bought the vehicle used. It covered the first replacement. 37K later the newly replaced CVT transmission went in the middle of a very busy 5-way major highway/intersection. The vehicle came to a dead stop,out of nowhere,with no advanced warning. A very serious situation, that again thankfully, I was not seriously hurt or killed.After getting it towed to the dealership ( very good customer there)and speaking with a customer affairs representative, Nissan decide to give me $2000 of the $3100 due to replace the transmission. Not that I`m not appreciative of the $2000, but after having the transmission replaced once, and the second one only having 37K on it , I just think the fair thing for Nissan to do, is to fully cover the replacement of transmission. A transmission with known problems,that Nissan as already DOUBLED the original warranty on it due to the problems that they have been having with it. It been so bad that they may eventually have a recall on it .Not to mention the serious injury or death that I could have incurred. Does anyone have a contact person, that would have the ability to do the right thing and and authorize the payment for full replacement of the faulty transmission?
Sincerely,
Chuck
My name is Ronald Regeski, I just bought a 2016 Nissan Maxima from Pine Belt Nissan in Keyport, Part of the deal was that they were going to pay the taxes, I bought the car cash, then they called me up saying that i owe them another 1600$ for taxes, I have a paper with Balance on Delivery which I paid, What kind of dealership do you run, Thank You
Bought a 2012 nissan versa at guntersville car ran ok got 103000 miles and transmission went out. When it bought it I bought extended warranty for 5 years. They said it was on top of what was registered warranty. But now they say it is 5years 60000 miles. Well nissan doubled the warranty on versa up to 2010 models. But from what I see needs to be extended. But if y'all don't want to that's ok. Got a sign on it next to the busy road to let people know what a piece of crap it is.
Bought a new Nissan Note necessary 8 months ago we have had a rattle from drivers window we have taken it back to Nissan still not fixed 8 months down the line Nissan warranty will other fix it going to take this matter all the way never been treat so bad more to follow
I purchased a 2015 Nissan Altima June 29, 2015. My first new car. I had driven a Volkswagen for almost 15 years but was tired of driving 20 min to get to a VW dealership so I decided to go to the local Nissan dealership. One month after owning it the leather on the front seat started puckering where my leg sits as I use the gas pedal. Now 6 months later my butt imprints are permanent in the seat. I weight 115 lbs. I took car in and service manager told me there is nothing defective about seat. He said it is "responding to my weight". Seriously?!!!! He also said if he replaced the seat it would do it again. Doesn't say much about the quality of car. I am extremely disappointed. Now I am just waiting for the next issue. Good thing I bought the extended warranty for the life of the loan. I am considering trading in to cut my losses. Not happy.
I purchased a new 2014 Nissan Maxima in June 2014. My car has been in the shop as of today for 30 days for the same issue. The Techs along with the Engineers do not know what is wrong or how to fix the issue so they have just started replacing parts ( rear engine block, water pump, etc etc etc) I have opened a case with Nissan Consumer Affairs Dept and have yet to hear back from rep in over a week. The Consumer Affairs Specialist that was assigned to my case is beyond rude and it not trying to help me resolve this issue.
My name is Robert Batten,and I would like to know why when I took my car to the dealer for a recall I was told several times about reccomended services that I made it clear I did not want That is exactly why I don't go to the dealership for service. They also post a sigh that says average labor cost 70 plus dollars per hour. They are rediculus!
When you call you get an extension # for the person you talk to. Lots of good that is. You cannot dial in the extension and have to talk to who ever you get. They will not transfer you to anyone. What good is having the extension? All they tell you is your case has been escaladed to someone else or a different department and wait for the phone call from them. Get different person every time.
Do not buy a Nissan product!!! I bought a Nissan Altima in September 2015 and it has been nothing but problems. I will never buy another Nissan product or recommend Nissan to any of my many many friends and Associates!! Customer service rep Roy and technician Adam provide only BS... they are of no help whatsoever and are offering me no solution to the fact that my radar is not working as it worked on the day I bought it!!! Their solution is you just have to live with it!!!
