Nissan customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Nissan.

Posted by Anonymous


Been trying to contact your company for two months, very displeased with the purchase of this vehicle would not refer no one to purchase a Nissan

Posted by Anonymous


Un going issue with sun roof leaking on 2008 Nissan Altima Coupe & seems to be a major problem for Nissan according to all the complaints on the internet- Dealer Younger Nissan Frederick MD have never been able to resolve the problem - so agravating we just stopped driving the car and parked it. Can't'get any satisfaction from dealer wittout sinking more money into it after already paying them numerous times to fix it! It's a very nice car that only has 59,865 miles on it and still looks like new. Shame on Nissan for not having a recall to have this problem resolved since this has been going on for the past several years with their sun roofs.

Posted by Anonymous


I purchased a Frontier on March 30,2018 from Nissan of Bakersfield. Was promised a second key which paperwork verified was available. After 3 long distance calls, still no key. These people flat out lie. Also I was told by finance mgr that I could cancel expensive security system at any time, still no response. Will never buy another Nissan product.

Posted by Deborah


I bought a 2017 Nissan Sentra in February of 2018. The Transmission went failed on Sunday,May 6,2018. I was treated with disrespect,and after 5 phone calls to the dealer in Culver City.I was T there is no rental car available. After more than 48 hours of inconvenience.I was call and told a rental car is now available.When I went to pick up the rental car I was told I cannot get the rental car because my insurance does not cover the rental car,and there is nothing that can be done.

Posted by Deborah


I bought a 2017 Nissan Sentra in February of 2018. The Transmission went failed on Sunday,May 6,2018. I was treated with disrespect,and after 5 phone calls to the dealer in Culver City.I was T there is no rental car available. After more than 48 hours of inconvenience.I was call and told a rental car is now available.When I went to pick up the rental car I was told I cannot get the rental car because my insurance does not cover the rental car,and there is nothing that can be done.

Posted by Anonymous


I took my 2017 Rouge to Trieber Nissan in Johnstown, NY for the third time to fix the DTE. They said a service bulletin on this vehicle states in order for this to work I have to let the fuel gauge go to 3/4 of a tank or four gallons of gas be put in. I have had two other Rouges and never had this problem. My wife is on her third Sentra SV no problem. Received a call from Nissan rep and she said if I should take it back again to the dealer. I am NOT GOING back for a fourth time. This is totally unacceptable. I am paying $333.00 a month for this lease vehcile, the DTE should work.

Posted by Anonymous


I have a 2017 rouge that i leased. The dte has not worked since I have the vehicle. I had it to the garge twice. I am upset that they cannot fix it. I keep putting miles on it going to the garage.

Posted by Russell


Brought brand new nissan patfinder when I came home from deployment I have had the vehicle for 5 years loved it. Also recommend someone else to buy one. Visited the dealers which always give me service. They told me I have transmission code showing up now that I am out of warranty. I do not feel I am should be paying for a new transmission. Because there was a recall on this problem nissan knew about.

Posted by Anonymous


Called About A Part Could Not Understand The Person Would Not Give His Name Or A Phone &number

Posted by Fking


Nmac Doesnt Care About Man Having 3rd Bipass Heart Surgery. Rules Rules Rules. Used Up His Delayed Paments. Would Not Consider Human Suffering . To Hell With You. Many Cars Bought With Nissan

Posted by Anonymous


Does anybody know if the region code on the replacement headrest dvd player (manufacture can be changed? I purchased this as a replacement but after hooking it up and testing with different dvds, it keeps telling me wrong region.

Posted by Henry


My Nissan Rogue SL has a feature whereby the side mirrors turn downward when car is in reverse. DANGEROUS!!

Posted by imarkinc


As long as that LowLife Home Skillett Steph Curry is your Spokesperson? Good Luck at ever selling me or any of my family a Car

Posted by Anonymous


I have a 2012 Frontier with 46,000 miles on it. The clutch went out and the local Nissan dealer told me there was nothing they could do about it and advised me to contact Customer Service. I did on Thursday last week and was told that a Regional Customer Service rep. would contact me by the close of business the following day. Did not happen. I reached out to them again on Monday and was disconnected twice. On Tuesday I called again and was told that the Regional Customer Service rep was scheduled to call me today. Here it is late afternoon on Wednesday and no contact from Nissan. So much for Customer Service. I will be eliminating Nissan from any potential future purchases if this is typical of their definition of Customer Service.

Posted by Anonymous


I have a 2011 Nissen Murano, And My Door handle already Need to be replace. This is giving me a negative feeling about the was ade Cars a bring Made. The quilaty of the Cat.

Posted by Anonymous


Just wanted to let you know, I bought a 1997 Pathfinder in 1997. I still have and use this vehicle. It has over 300 thousand miles on it. Thank you for making a good quality, dependable automobile .

Posted by Jim


Have 2014 sentra, junk, tranny bad 28000 miles, you wud think nissan wud stop with the cv tranny, JUNK , i dont even want car back

Posted by Patricia. J. Dillon


Dear Nissan,
The dot matrix on my 2012 Nissan Murano has a snowy screen. I've read that Nissan has been good enough to replace this unit for customers who have experienced this trouble.

I would sincerely appreciate help with this as the replacement is costly.

Gratefully,
Patricia Dillon

Posted by Yo mamma


Nissan dealerships are the shadiest Fkersthere ever was we brought a certified used car that the breaks went out. Used car Mgr admitted car was never gone over so their selling us vech as certified used was bull$hit I want my money back before I have to sue them back to the stone age

Posted by Jasmine Sneen


STEERNG LOCK COST ME 1100 dollars. There are many that have faced this problem! i researched and found that many people were left stranded because of steering lock module failure.
Funny how my dealership had the steering lock part on hand so they could repair it. They had "never seen this case before"

Posted by Ben


I have had many Nissan cars. They are great cars to own until you get Nissan service department
They are slow and goofy. Like lost puppies /
Customer service is slim to none. Lots of yes sir yes sir but no action.

Posted by Anonymous


It appears nissan has had issues for years with vent hose near the back axle clogging with dust causing the check engine light to come on. I think there needs to be a class action lawsuit brought against them. Maybe I can find an attorney who agrees.

Posted by Anonymous


Worst customer service Ive ever encountered. the reps for Nissan have ZERO subject matter knowledge. They were useless. Class action lawsuit to follow.

Posted by Anonymous


Never been so frustrated in my life talking to consumer affairs. The women on the phone have no clue what they are talking about. Nissan does not stand by their inferior products. Like many many more before me, the steering lock on my car left me stranded, $1,000 to repair. Completely unacceptable. Will hear from my attorney this week.

Posted by Upsetting Experience


I have been to your company/service department on five different occasions . Allow me to explain my story. I originally came to the service department in July because my cars' Check Engine light came on. I took it to Auto Zone first to have a diagnosis done and they told me it was the throttle body position switch. I then took it to Nissan and had them to do a diagnostic test as well. They confirmed what Auto Zone stated. The service department stated that I had the option of purchasing the NAPA part the lesser valued part or the manufactured part which was the Nissan part. I opted for the lesser value because that is what I could afford at the time. They replaced and I paid $635. Two - three weeks later my car was doing the same thing. I took the car back in, they kept it again a couple days and told me the part was defective and that they replaced it. Two-three weeks later I took the car again because it was still not fixed. They told me they would have to put the manufactured part on the car because my car was rejecting the NAPA part. I agreed, they replaced it and I paid an additional $416. Two-three weeks later the car was still doing the same thing and I took it back and a day or so later a service person called to say they couldn't find anything wrong with my car and I pointed out that brake switch light was still coming on and its still stalling. The service man said that he would change the battery somewhere in the car I don't remember but I ended up paying $5 for that. In total I paid $1056.xx. I went and got my car back because they claimed it was fixed. I got my car back on Wednesday of last week and Thursday morning when I went to crank it, it still wasn't starting, the brake shift light was still coming on, the check engine light was coming and when I put it in drive it shut off. It stalled twice again so I brought it back to the dealership Friday. Explained to Ja what happened and he said he would keep the car until they find out what's wrong with it. I received a call Monday from another service man (Jaime) to tell me that the main wiring computer harness needs to be replaced and that it will cost an additional $800. Upset doesn't begin to describe my feelings. The service manager Rich Phelps is nonchalant about my car being fixed and quoting me a ridiculous price even though they may have misdiagnosed my car. I have researched my type of car with the same type of problem which is the brake switch & sub harness which cost no more than $60. I called today to ask them to put the car back together and to refund the entire amount I have paid out of pocket and he said he would put the old part back on my car which I believe may not even be there because it's been well over a month since it was changed and if it's so easily to put back the part that makes me think they never changed the part. I have no complaints about the service department as a whole because they have awesome customer service skills every time I have arrived there; however, I don't like being given false information and handled as if I do not know anything.

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