Posted by Lumpy
I'd like to echo what others have already posted here. NameSilo is a solid registrar with great support that does not get in your way with offers for things you don't need. Any free privacy for life? Can't beat it!
NameSilo customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from NameSilo.
13
Apr
13
Dec
Posted by NameSilo rocks
Another VERY positive review from me! NameSilo rocks! Moved all my domains to them a few years ago and never looked back. Not just great pricing, but incredible features and customer support that actually helps and responds faster than any company I've ever worked with. Rock on NameSilo!
13
Sep
09
Feb
04
Sep
Posted by Len4
I have been very pleased with NameSilo's customer support. It is nice to get someone who actually knows how to answer technical questions when using their online chat. Other registrars that offer chat seem to be staffed with people who can't help with anything more than very basic questions.
05
May
17
Apr
15
Mar
Posted by Tom
I moved my church's domain name to Namesilo after Godaddy told us we needed to pay $15 to renew it and also told us we had to pay a lot more to keep it private. We had been with Godaddy for years and I never looked for another provider until a few days ago. Namesilo transferred our domain for about $8 and they only charge $9 to renew with nothing extra for privacy. On top of that, their support people answered our questions before, during and after the transfer. We are only a small church with one domain, but Namesilo made us feel like we were nonetheless important.
07
Feb
20
Jan
Posted by LzdDzn
Couldn't be happier with Namesilo. I tried them out for their amazing pricing, but I will stay with them for their even better support. I don't have a lot of domains, but they still responded to my questions quickly and with genuine care. I hope this message reaches their management who should be very proud of the support team.
06
Jan
20
Nov
Posted by Anonymous
I've been with NameSilo for about 2 years, but never needed to contact their support team until a few hours ago. The rep I chatted with helped me figure out my DNS problem even though it turns out it had nothing to do with them! The rep was patient and extremely helpful despite the fact that the issue I was having was with my hosting company. Nice to have a friend in the online world and NameSilo has won a customer for life with me. Hope management at the company reads this.
05
Nov
Posted by customer for life
Simply put.... WOW! I tested Name Silo due to their ridiculously low prices with a domain that wasn't too important. I am picky and need my registrar to be responsive and competent, and I wanted to see for myself if the reviews I read online at this site and others were accurate. I tested their chat and was responded to in under 10 seconds. I sent an email and got a reply within 2 minutes. I called and someone picked up the phone! Are you serious? No other registrar I've ever worked with can say these things. Name Silo - you've earned my business.
14
Oct
Posted by Wow!
Just had a refreshing email exchange with NameSilo. I sent in an email since phone lines were not open yet (it is 2:45 in the morning). I expected to knock off for a few hours and hopefully see a response later in the day. To my surprise, someone emailed me back before I could even shut down my computer! Not only that, but is wasn't an auto-responder, it was a response from a tech who knew the answer to my question and helped me to resolve my issue with just that one reply. I felt so pleasantly surprised that I took a few extra minutes before going to sleep to find a place to let others know of my experience. Simply unbelievable support (and the prices are amazing!!!!).
18
Aug
Posted by Dr. Tim
Thanks for the number. Somehow I missed that NameSilo puts it directly on their site. I have over 20 domains with NameSilo and never needed to call until today. I called to request a refund for a new registration I misspelled, and the person who answered directed me to the form to complete and my refund was issued in minutes. I love this registrar!
15
Jul
Posted by Vote4Bolds
I searched long and hard for a new registrar since Godaddy stopped offering any discounts on their renewals. This is one of the pages that led me to research NameSilo. I must say I am totally impressed so far. It is really nice to get upfront pricing instead of hunting for coupons. I had 1 problem with a transfer that Godaddy was blocking for some bogus reason. I was amazed when I asked NameSilo for help on a Sunday night and someone emailed me back in less than an hour. I assumed I'd have to sacrifice some customer service in order to use a discount registrar, but NameSilo put that concern to bed. Thanks ContactHelp contributors for sharing their experience and leading me to NameSilo!
17
Jun
Posted by Anonymous
Happy to have found NameSilo after leaving Moniker following all of their problems in the last few weeks. While leaving Moniker was not a priority for me, had I known about NameSilo years earlier I would have left Moniker a long time ago. I guess the only good thing to come out of Moniker dropping the ball so badly is that I found NameSilo. Give them a chance - you won't be sorry!
27
Apr
Posted by domain newbie
Finally, a registrar that is willing to just let you register your domains without trying to sell you the kitchen sink. I thought for sure customer service would be non-existent given that NameSilo offers the lowest prices in the world, so imagine my shock when I called with a newbie question and someone picked up the phone and helped right away. The person on the phone mentioned they were the 4th fastest growing registrar in the world last year, and if my experience and what others have posted on this site are the norm, they will be the fastest growing this year.
26
Mar
09
Dec
03
Dec
30
Sep
11
Apr
Posted by Toward the Mark!
My web host suggested I use Name Silo and I'm glad they did. I had used a few other registrars with other projects, but will use Name Silo from now on. Refreshing to see a domain registrar that stays out of your way, instead of getting in your way with constant offers for things I don't need. Give 'em a shot!
