NVIDIA customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from NVIDIA.

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Viewing NVIDIA customer service reviews 1 - 25 out of 33
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12
Nov

Posted by Gamer1057


on 11/12/15 at 10:38AM

There customer service doesn't exist. Check out Geforce Forums and Many, MANY people are having trouble with there GPU drivers. No matter how old or new they are. My GPU the 860m 2gb Is suffering from the latest Nvidia drivers 358.91 only driver that works and doesn't damage your system seems to be 355.98. That's 3 new drivers in 4 months that don't work. REFUSE TO WORK. Not to Mention they never reply to people in need of desperate help. Some have there displays burnt out. For some their PC won't even boot. All thanks to Nvidia nt giving a damn about their customers. It's extremely frustrating a billion dollar company can get away with this.

05
Nov

Posted by Anonymous


on 11/5/15 at 10:52PM

Here's my experience with the NVIDIA customer service. For returning nvidia tablet after the recall which got defected. The problem was it won't turn on. They all told me to ship the defected so we can give you a replacement tablet. I told them i don't have UPS box anymore and don't know what is the shipping address. "3 different emails and days, 1 email each day" kept asking them where can i ship it to? I decided to ship the tablet from tablet box address and i gave them the link to product. After the product was delivered about week and a half. Now they gave a RMA request to return their product which i can't anymore. Its now consider lost

05
Nov

Posted by Telboy


on 11/5/15 at 9:49AM

Please can anybody confirm if the bullets or blades offer is valid in Malta because I bought a gtx 980 graphic card and according to nvidia I should get a free game and the outlet I bought the graphic card are saying this offer is not valid in Malta

06
Feb

Posted by Anonymous


on 2/6/15 at 5:59PM

Oversea's customer service was rude and impatient, often not to appear what they were doing.Only keeping calm and being very very patient sorta works. You must have an iron will

17
Dec

Posted by Sean


on 12/17/13 at 8:51AM

Reached the support instantly. These guys are much better than the other companies that provide tech support.

06
Sep

Posted by Sam


on 9/6/13 at 8:20PM

A guy name Arshad was pathertic in customer service.
I guess all customer services in India is as frustrating as it could be

16
May

Posted by zuco


on 5/16/13 at 10:53AM

number worked for me. unfortunately I was transferred to some Indian woman. POOR

23
Jan

Posted by fuguys


on 1/23/12 at 8:26AM

This phone number doesn't work.

25
Nov

Posted by Maximo


on 11/25/11 at 4:03PM

As with many computer and software companies, Nvidia has chose to contract their tech support with a company in India. I have been on the phone on three different occasions, not once could I understand half of what they were saying. Their English is terrible! I angry as he'll that Nvidia does this to their patrons. I for one will never buy another Nvidia product.

PS- the problem started when I updated my drivers. Warning: Don't install Nvidias updates.

11
Mar

Posted by Anonymous


on 3/11/11 at 12:35PM

When I first contacted you (two months ago) about this the Customer Svc Rep said that you would “first” send me a new card of the “exact” same type/size and then I could send you back this faulty card. The card has to be the same type and size to ensure it fits into my computer. I only have one computer; if I send you this card I won’t be able to use my PC. After waiting “two months” I think the least you can do is send me my replacement card “first” and then I will send back the bad card. I would like to discuss this with you. Thanks for all you assistance.



Carmen




--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Thursday, March 10, 2011 8:36 AM
Subject: RMA number







Dear Customer,

RMA # : U1007667 has been issued for Ticket ID. QQJ-772980

Please print out the following attachment, fill out the information and place securely on the packaging.

Please ship the package to:

RMA Department
26575 W Commerce Dr,
Unit 510
Volo, IL, 60073

Your RMA is valid for 30 days from today’s date. Please verify that your Name, Return Address and Phone Number are listed correctly.


Thank you for contacting Galaxy Technical Support





From: Carmen Sent: Thursday, March 10, 2011 12:27 AM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



Thanks for getting back to me on this. I have been waiting a month and a half and haven’t heard anything yet. I have been having to put up with this loud noise from the Galaxy card fan in my computer the whole time.






--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Wednesday, March 09, 2011 10:15 AM
To: 'Carmen'
Subject: RE: TICKET ID: QQJ-772980



Will check with the RMA dept and get back to you with their response.



From: Carmen Sent: Wednesday, March 09, 2011 10:09 PM
To: 'US Technical Support'
Subject: RE: TICKET ID: QQJ-772980



I haven’t heard anything back yet on this. What is the status?



Thanks,

Carmen Cesario……




--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Friday, January 21, 2011 10:25 PM
To: Subject: TICKET ID: QQJ-772980



Dear Customer,



Good day to you.

Thank you very much for your inquiry. Here is your Ticket ID for your reference, Ticket ID. QQJ-772980.

Rest assured that your case has been marked on our system and has been forwarded to our RMA team for approval.



Warm regards,



Galaxy Technical Support













From: Carmen
Sent: Saturday, January 22, 2011 2:16 AM
To: 'US Technical Support'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card (GT 220 1GB DDR2 128 Bit) (Carmen Cesario)

Here is the info you requested and I also enclosed a scan of the receipt.
Thanks….





--------------------------------------------------------------------------------

From: US Technical Support [mailto:[email protected]]
Sent: Thursday, January 20, 2011 1:43 PM
To: 'Carmen'
Subject: RE: Galaxy 200 Series PCI Express 2.0 Graphics Card







09
Jan

Posted by GarthL


on 1/9/11 at 1:02PM

The claims process has just started today (1/9/11) at nvidiasettlement.com for many of their defective video cards in laptops. Google Nvidia bumbgate for more on the issue. Neither Dell or Nvidia has owned up to the problem, which has cost them 2 purchases (&counting) to date.

09
Dec

Posted by Proud American


on 12/9/10 at 4:50PM

I have only had to call NVIDIA a few times over the past couple of years and for someone like myself that is in the business that says a lot about their products. The phone answered promptly, a live person, no confusing phone menu, and I was treated as a valuable customer. The support person was knowledgeable and impressed upon me to call back if I had any problem or if I had any more questions. They get a solid 10 out of 10; their products are the best in the industry too.

01
Dec

Posted by Atarien


on 12/1/10 at 11:47PM

I had a problem with stereoscopic 3d vision. I spent over a half an hour each time i called waiting. I spent at least 3 hours on the phone with an east Indian guy I really couldn't understand. He wasn't that helpful. He had no idea what the problem was and just made obvious suggestions that I had already tried before I called. So he kept asking me to reinstall drivers over and over. I eventually had my best friend, who is 18, fix the problem after some troubleshooting a completely different problem that luckily fixed both including the 3d vision problem. Their support is rather useless.

23
Sep

Posted by castious


on 9/23/10 at 12:19AM

thank you very much for phone number

11
Apr

Posted by fox


on 4/11/10 at 5:06PM

I have a professionnal workstation using an nvidia quadro fx 3400 graphic board. Everything runs fine under Windows XP64. I once tryed vista 64 and it was fine too but I prefered to stay with XP64. Now I'm trying windows 7 to see of it matches my needs but I'm very disapointed : it seems that my QuadroFX is not supported. No aero effects, no OpenGL support, very slow refresh.
I installed 191 and 195.39 nvidia drivers but the problem remains. These drivers are QuadroFX3400/4400 compatible, so they say.

26
Mar

Posted by Shaia


on 3/26/10 at 3:34PM

I have never had a more troublesome time trying to reach someone from customer care at Nvidea then now. Finally reaching someone from the corporate office in CA, I was transferred and left on hold for a half hour. Calling back and being transferred again I still received no answer. How can they expect any problem to be solved when they do not answer their own lines?

29
Jan

Posted by Anonymous


on 1/29/10 at 12:29PM

I downloaded a NVIDIA product that does not work for me. I have made several attempts to get help.

I cannot remember a more customer unfriendly experience. I have not been able to get help yet and have not been able to use the product I downloaded.

You were on the Microsoft list, I chose you because I use your graphic cards. I did not expect such run around. I should have chosen another company.

28
Jul

Posted by freaked


on 7/28/09 at 9:27AM

How hopeless is the consumer support.My nvdia graphic just blewed up and i dont where to get technical support in Delhi,India.Hopeless site,keeps redirecting to same information page.

19
Jul

Posted by MAD


on 7/19/09 at 4:12PM

This is the worst tech support that I've ever seen. On top of that I pressed 4 to get to tech support with the number provide and it said to leave a message..

07
Jul

Posted by Darkhammer


on 7/7/09 at 7:18AM

For all the people that are writing that this number doesnt work or you talk to a person in India...

NVIDIA does not sell any products directly to end users and therefore does not have a staff dedicated to end-user technical support. For technical support contact the manufacturer of your video card.

24
Jun

Posted by Pissed Off


on 6/24/09 at 8:54AM

This site and customer service is a complete joke! How in the heck can they sell a product but then offer no updates for it. I have a Mac and these fools are having me contact Apple for my NVIDIA graphics card update. These phone numbers that just connect you with whoever in India is ridiculous!

23
May

Posted by Neckername


on 5/23/09 at 8:54AM

Tech support are not very knowledgeable unless you get to the higher up people on the tech support chain.

10
May

Posted by Anonymous


on 5/10/09 at 5:36AM

Their tech support was useless. Tried to call on Sunday and the phone messagin system didn't even work. nVidia doesn't know how to do anything right.

15
Apr

Posted by loler


on 4/15/09 at 10:15AM

Immediately talked to a representative, thank you for the number.

07
Mar

Posted by Mac


on 3/7/09 at 4:03PM

Which country's number is this anyway? Isn't there any Customer Care number for INDIA?

Viewing NVIDIA customer service reviews 1 - 25 out of 33
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