Mutual of Omaha customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Mutual of Omaha.

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13
Nov

Posted by Anonymous


on 11/13/23 at 11:58AM

Please stop sending mail. I am not interested in your company, and spend too much of my time throwing it away.

18
Sep

Posted by Anonymous


on 9/18/23 at 7:16AM

I have talk to your company recently. Telling you that I do not want any more correspondence and today in my informed delivery for my PO Box 451, Jacksonville OR 97530. I have received another notice confidential. Please take me off your mailing list. Thank you.

12
Mar

Posted by Terri


on 3/12/18 at 7:00AM

I need a number to call and pay on my life insurance

17
Nov

Posted by Anonymous


on 11/17/17 at 11:43AM

I am tired of being bombarded by advertisements 2-3 times each week, in perpetuity. Please remove from your dist list and any other contact methods my family may be on.

27
Feb

Posted by Amanda


on 2/27/17 at 12:34PM

I am needing my 1099. Was sent to an old address and has been too long to have forwarded. I just need an email or phone number to contact the right department!

24
Aug

Posted by Jason Jimerson


on 8/24/15 at 8:39AM

I have been trying to contact this company for some time just to tell them to stop sending me mail for a policy holder that no longer lives at my address. I do not like their PBX phone service at all.

07
Apr

Posted by Anonymous


on 4/7/14 at 2:10PM

i tried to check on a policy that i have for many years and all i got was pass on to other people and then put on hold ,never spoke to no one.

15
Oct

Posted by lottelein511


on 10/15/12 at 11:30AM

I called this company merely to change bank account numbers for direct withdrawal pay on my elderly mother's life insurance policy. I called at approximately 10:00 a.m. I was told (by a recording) that I would be called back in "1 hour and 9 minutes.) I was not called back until 2:15 p.m. I missed 3 appointments, the agent on the phone was rude, and hung up before I could answer the robot-generated feedback questions. I would never, ever do business with this company again. Period.

06
Oct

Posted by Anonymous


on 10/6/12 at 7:48AM

I have three policies with Mutual of Omaha. I wish I had none. I recently applied for $1000.00 loan from one of the policies. I requested a payment of $112.50 and $105.00 be applied to two of them. Without going into detail because there is not enough time, finally after a month I received the balance of the $1000.00 check. I had previously called at least five times in which I was lied to about the transaction. They applied $112.50 x2 to each of my personal account and the $105.00 was not applied at all the my sister's account. I wanted to talk to a manager but was denied and told someone would be calling me in 24-48 hours. It has been three weeks and no one has called.

I would not recommend Mutual of Omaha to anyone ever. PLEASE stop trying to sell me more insurance. Are you kidding?

P.S.: I had to request $1500.00 from New England Life and was sent to me in a week simply because money from you took a month!

Patricia Howell

01
Jun

Posted by frandav


on 6/1/12 at 12:23PM

What service??? There isn't any. I have written and gotten no answer. I have telephoned and put on wait list for return call -- and no call yet. How does one get a response from you people. Frances L. Davidson, P. O. Box 17, Ivoryton CT 06442 e-mail: [email protected] Phone: (B) 860-399-9191, Ext. 1

19
Mar

Posted by Customer


on 3/19/12 at 2:41PM

The customer service and ability to reach someone for something as simple as a copy of your current policy is terrible! I would not recommend this company. They obviously only want your money towards premiums.

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