Flag Mutual of Omaha Customer Service Review

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I called this company merely to change bank account numbers for direct withdrawal pay on my elderly mother's life insurance policy. I called at approximately 10:00 a.m. I was told (by a recording) that I would be called back in "1 hour and 9 minutes.) I was not called back until 2:15 p.m. I missed 3 appointments, the agent on the phone was rude, and hung up before I could answer the robot-generated feedback questions. I would never, ever do business with this company again. Period.


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