Read the reviews below to see the experience other people have had when dealing with customer service from Kentucky Fried Chicken.
I went to my local KFC I was told it would take a few to cook chicken 2 of the 20$ fill ups I waited 25mins for my food . when I went in to restaurant and ask for manager no one answered me I could only see 4 people working usually there are 6 people working .get home and the mashed potatoes taste nasty . Restaurant# D212059 ticket# 2638. Ordered@ 5:20 pm got food at 5:40
Visited kfc tonight 7/29 at about 8:10 pm. Orders 2 piece meal and 3 piece tender meal. The cashier heard my name as Gabby it was Debbie. The name Gabby was called took a minute to realize she wrote the wrong name. Plus I asked for a receipt since I was using my card answer you'll get it at the end.
I started to leave I said wait no dipping sauce all 3 girls ignored me finally I said hey so Annie turned around. I saw the sign 3 types of sauce so I asked for sauce. Her response not knowing what I wanted needed to see my receipt. Then she asked someone still not getting it attempted to get a plastic container and pump something in I said hey wait there is a small container of sauce to go this is kfc right pointed to the menu board.
Instead of apology she turned her back and shrugged her shoulders and tried to get sympathy from her fellow coworkers. And on top of all that she kept my receipt. I do keep this for record. I left telling her my question was not hard. As I was leaving another customer was asking for the mgr. The store was filthy the soda fountain had soda spilled all over could not even put your cup down. You have all these counter girls have one of them clean don't need her bad attitude and the customer was right. Should not help people if she does not know what she is doing. And keeping my receipt just thinking it's garbage now was not garbage. Need more customer service training and cleaning
KFC in Valley Station Kentucky. 40272. I went to the Drive In Window to get a take home meal. The last time I went inside for the buffet water was on the Floors, the high chairs needed wiping off as well as the tables and everything else. One of the workers wiped the large round tables off work a very wet rag and didnÃ?Æ?�Ã?â??Ã?¢Ã?Æ?Ã?¯Ã?â??Ã?¿Ã?â??Ã?½Ã?Æ?Ã?¯Ã?â??Ã?¿Ã?â??Ã?½t attempt to dry it. My party and I had to fry up t with napkins. That being said today I went to the Drive Theough. When I got home with my meal I took the box out of the KFC Plastic bag. When I pulled the box out the entire bottom of the dinner box was so greasy that it fell out of the dinner box. It appeared that this chicken had been setting in a pan of grease overnight. I was going to let it go and not say anything but I feel that these employees are not watching their cleanliness and the intire inside of this kfc needs to be inspected by an undercover boss. It looks s a shame to let KFC die out because of negligence and filth. I canÃ?¢ï¿½ï¿½t read the letters below.
I do all kind of surveys when I go into a restaurant to go back and get the bargains that you give this one is the worst I ever seen you make one mistake on your ticket and you go out to do the mistake over and it tells you sorry we cannot take this sorry we cannot take this I did this a numerous times at Kentucky Fried Chicken you need to figure out a way to get it if you make a mistake you can go back and fix a mistake and continue the survey
I received some of the worst customer service from your store in Bessemer, Al. tonight. The manager, Josh, in which I am not sure is his name, told me that he didn't have time to deal with my concerns because he had customers to serve. Well, I am a customer who drove too far to have to come back because they got my order wrong!!! Also, he was rude, loud, and very disrespectful over the phone!!!! Why, why treat your customers who make sure you have a paycheck in this manner??? I feel like nothing will be done about this by corporate, but I will not stop until something is done! I am going to report the disrespect and verbal aggressive behavior to the BBB.
I was in kfc today and the manager on duty was very rude to me and her employees.She needs to treat people better .I don't know her name but she was a black lady with long brades.I was to upset to ask her name I didn't even order I just left .it was the kfc in Pageland sc
I went to the KFC in Memphis Tennessee off Winchester Rd (38115) zip code. I order 2 two piece original. I checked my order before I pulled off the lot. Instead of original it was Crispy /spicy so I took it back and she going to tell me it's not spicy. Well I have been eating at KFC for over 40 years. Not only that I taste a small piece and it was definitely spicy .. So I asked if I could get my My back cause I can't eat spicy food. She gave me my money back but she had a nasty attitude and close the window without a thank you or any thing. I asked for a number so I can to complain and they it wasn't a number I would have to call the store. She rushed me off so fast by closing the window that I still had the drinks that came with my order. She was very unprofessional and rude, NEVRER HAD THIS EXPERIENCE @KFC
I called in to make a complaint, but I wanted to send a message too. My mother in law just passed away on Thursday and my husband has been a mess. He finally agreed to eat and requested kfc. I went to the lemoyne pa location and picked up what he wanted and not even an hour after eating the food, he was throwing up (keep in mind, that this has been the only thing he has eaten). I called the location and let them know that he had food poisoning and was vomiting from the food and the woman was completely rude and actually hung up on me because i voiced my experience to her. I will never go back to kfc and will request friends to avoid it also.(I happen to know alot of people in the area). This is not an act of spite, I just can't believe that and business could treat a customer this way. I own my own business, and I would never treat someone like this.
Donald Cunningham 408 wisconsin avenue Mobile,Alabama 36604;for the first time,I experienced old hot wings from restaurant number J718318,they were so dry,being that I were a chef in the USCGR,I did go back to Restaurant and ask was there a number that I could call to file a compliant,was told no,but,all said I want Home Office to know,so they can make sure their standards are not damaged by poor manager skills at a high proformance store as far as selling your products under KFC,thx for your time God Bless KFC
I want to inform you of a problem , we stopped in to your branch restaurant yesterday to have a late lunch at center Rd #340008 at 3:45 pm wife got a pot pie and the go cup , I got the 3 piece combo. Everything was good untill abt. 1 to 1&1/2 hr my wife got sick and ended up in restroom with stomick problems and throwing up. I tried calling the center Rd. 4 times no answer,that's why I am calling you. I am Shure there was something wrong with her food she is better today but we don't want to go there anymore esp when they don't answer there phone to contact them or maybe that's why they don't answer the phone. Please call me ,Robert
I went into your Kentucky fried restaurant in Bartonville,I'll.... yesterday. 2-28-18..
It was discussting..used to go there when I worked close to it.
I payed for buffet $8 and some change...I looked around and left..it is horrible.i use the bathroom...
And the truth is u can't clean it up.to far gone...so sad. Other one in pekin Il. much better..just thought u should know.
Probably won't do any good... wouldn't want my name on such a place like it
I live close to the location at Mockingbird and Skillman in Dallas, TX. I used to pick up chicken there all the time until you discontinued your corn on the cob. I was out running errands tonight and decided to go through the drive thru. When I first turned into the order line, there was a sign advertising a 6 piece bucket for $10. When I got to the speaker, there was another sign saying a 10 piece bucket of legs and thighs was $10. So I ordered the latter with cole slaw and biscuits. She said I owed $37 and some change. I asked her what she was charging me for and mentioned the sign. She said that special was only good on weekends. I told her it was sitting right by the order speaker. I then changed my order to the six pieces of chicken for $10. Again I told her the sides were cole slaw and biscuits. Drove to the window and paid. I asked for honey and ketchup at the window. She told me they had run out of ketchup. Really? I got home and all I had was chicken and honey. No sides or biscuits. The service at this location is horrible!
I am at your Kentucky fried chicken and when going through your drive-through it states that a 16 piece bucket of chicken with four sides is 4099 but when you pay for it they charged you $51 I approach the manager and told him of what it states there and asked him for that price and he said no too bad that's what we charge I think it's terrible when you show a price on the screen you're supposed to give it to the customer for that price so I believe that you guys are ripping people off intentionally because the manager was completely aware of the wrong prices on your screen Lomita, CA thank you
The KFC in Monee, IL Went through the drive thru and ordered a 12 pc bucket of chicken. Went home and my family started eating, then we realized we only received an 8 piece , so I drove back up to KFC and explained this to the clerk, her then went to get a manager, did not get her name.
She said where is the bucket? Its gone, she said I cannot do anything for you because I would need to see the bucket of chicken, I have been doing this for 7 years and I never have shorted a customer, well you did for me. I am a store manager for a fortune top 500 company and if I treated my customers this way I would be terminated, she basically called me a liar. She did give me the chicken but should have apologized to the least instead of embaressing me in front of people that were dining there. Very poor customer service, we dont have many places to eat in a town of 5000 people but I am second guessing myself going back.
If you are going to advertise a product then you should have it in your store when someone goes to buy it. You have these big ads for chicken pies in Kansas City MO chances of get one are slim to none. They one Independence Ave and Benton Blvd almost ever have them, there not there only one. It very aggravating to take the time to go to your restaurant and you are of the product. This is what makes a person go elsewhere.
I ordered a 20 piece hot wing and a Cole slaw which I paid for but got home I had no slaw to go with my chicken ,I was furious with them.I love Kentucky Fried Chicken, they are making too many careless mistakes. I would like to be compensated for me and my husband's incovience.
1360 W. State Road 32, Lebanon, IN
Ticket:
Date: 2017-12-29
I visited the drive-up window of this particular facility and order a:
Fill up box
3 EC Tender
The person taking the order asked if I would like a "dip"
I said "Yes, I would like gravy"
She told me the order would be a total of $7.62. I asked her why the total was so high when the boxed dinner was $5.
Order taker told me that the dip was now $1.99. (I thought that was strange because I had been to this restaurant and order this same thing at least nine or 10 times. Each time the order was $5 plus tax (including the dip).
I was in a hurry because my aunt had recently passed away and I have a lot of things to take care of. So I just agreed to pay it.
I got to the window and paid the $7.62 and when I opened the box I discovered that she had given me a side of mashed potatoes and called it a dip. Of course I already had mashed potatoes with my order and I went back to the window and blew my car horn.
A very angry woman came to the window (her name tag read some kind of asst. manager or similar title). She said we DO NOT handle complaints through the drive-up window.
I pulled around and took the sack inside and showed her that I had been given a side instead of a dip and was charged $1.99 for something I didn't want.
She said "You asked for a dip of gravy and that is what you got so you can keep those mashed potatoes."
She would not even discuss giving me the money back for something I didn't order. She was very arrogant and dismissed me like I was a piece of dirt. I believe she doesn't understand how her job works.
It works as follows: Without customers a manager wouldn't have a job.
If the manager or his/her employee does not know the difference between a dip and a side order then management has not trained them well.
I dropped the SIDE ORDER OF MASHED POTATOES in the sack and went back to my car and ate the MASHED POTATOES that came with my original order and ate the chicken strips WITHOUT A DIP.
I assume "little missy management" enjoyed herself and congratulated herself on "getting over on a "STUPID SENIOR WOMAN" who by the way still works and is a very productive part of society.
I would like compensation of $1.99 plus tax for the SIDE ORDER that I didn't order and didn't eat.
I travel by that KFC often and have always been well pleased with the service and the food. IF I ever stop there again I will have to go inside and make sure that the rude manager who talked to me is not working before I order anything.
People like her turn people away. She doesn't know her product or how to treat customers.
Thank you.
Once again the Kentucky Fried Chicken 15495 Warwick Boulevard Newport News Virginia has served disgusted overcooked chicken this is pretty unfair sad thing is it's not my first time contacting the corporate office with complaints of how this chicken is how many times does one have to complain to receive a good meal not a great way to end the year.
I went to kfc to pick up a 3peice meal 2 breast /1leg when I got home the chicken was old I decided to call the manager was very nasty over the phone like I done something wrong I'm highly upset that not only was my food bad but so was my service she told me to bring my food back with receipt but as I explained it was thrown away and I work in the area I don't live in the area and she when on to say why didn't I check it in the car which upset me further so we went bac and forth and I told he I would just call yr corporate office my advice is managers need customer service 101 if you don't have knowledge on dealing with people you're in the wrong business Ms Settles
