Posted by Minakshi
Worst after sales service
Jaguar customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Jaguar.
20
Jan
21
Apr
Posted by Blondilouie1966
Hello my name is Laura and I've had the 1990 jagaur sovergn xj6 E4 motor for one month now . I need to know does it have Bluetooth capability? Also is thier a code for the stereo as all the other jags do. I want to hear my stereo. Please help. Thier also is a cassette stuck. Are thier any detailed online radieo problem solvers
09
Mar
Posted by Allan
Sirs:
I bought a 'certified' pre-owned 2010 XK 22 months ago. SIX DAYS AGO -For the second time the car was totally unresponsive as I try to start it. Last time this happened I was told it was the battery. This time it is stuck in PARK in my garage. I called customer service 6 days ago. They have sent 4 providers out with inadequate equipment, and the car is still stick in my garage. This is the most aggravating experience I have ever had with a car and it is still unresolved. My view of Jaguar has certainly changed during these 6 days.
15
Dec
29
Apr
09
Apr
Posted by Anonymous
Dear Customer Care Representative
I am a proud owner of the Jaguar XJ I premium luxury vehicle and I am currently residing in Doha, Qatar. I am extremely delighted with the performance and sense of luxury that the vehicle provides. As far as the product is involved, the vehicle is an exceptional work of art.
However, not only was I infuriated with the level of service by the local dealer, I was disgusted by the treatment provided.
Firstly, this was my first service and I reported the phone charger to be defective. Secondly, the car had some small scratches on it for which the customer service agent recommended that I pay an additional sum of QR 1800 so that the car is polished, the leather inside is properly cleaned and a food stain on the interior of the car is removed. Finally, the vehicle was shaking a bit over speeds of a 100 km/hr which I believe the cause to be one of the tires I hit recently. The period set by the agent for the service was three days, which I did not mind if all the issues I faced were looked into.
Disappointment is only one of the feelings I had when I came in to receive the car. According to the same customer service agent who I believe should be relocated to Sales, the food stain could not come off and suggested that I replace the entire interior spare part costing around QR 1000. This is absurd for me as I never knew that a scoop of baskin robins icecream could cost me that much. Having examined the vehicle, I could easily see that it was not polished properly, let alone that some of the exterior was not even touched. The interior was poorly handled and though the phone charger was fixed, the ipod connector next to it stopped working. As for the vehicle shaking I complained of, the recommendation was to change all four tires, which sounds absurd to me. The customer service agent's persistence on me buying new parts for the car instead of fixing it is an indicator that he approached the wrong career.
Disappointment, anger, frustration are mere small words that show how I felt about the issue. This was the first time I experienced regret in my decision to purchase a Jaguar. Nevertheless, I decided to contact the service manager to let him know the problems in his organization. I placed around 10 calls in a period of three days to which I always got the same answer for his assistant, "he is very busy, he will get back to you". Till this day I have not heard a word from him.
I was forced to take the car and then give a call to the Showroom manager, where he requested me to bring in the car again to a specific employee in the service part of the dealership, and he will take care of it. The only reason I was able to bring the car in again was because of my personal connections and not the behavior of the service staff and manager.
How can a service manager leave a customer unsatisfied? What kind of marketing strategy is this? Let alone the strategy, not getting a reply after ten calls is quite rude. My frustration with the service could make me write pages but I would like to keep it short and clear. This service provided to my vehicle is miles away from the product I thought I purchased, I expected luxury service for a luxury product but all I received was mediocre service.
I urge you to look into the performance of the service of the dealership in Doha because I am certain that Jaguar is looking to sell a complete product, one where the service and the staff involved, the service manager in particular, are at the same level as the vehicle.
Regards
Mohammed AlMohannadi
