Posted by Anonymous
I rebooted my computer and lost incredimail.
Can you help me re install it? Thanks
Incredimail customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Incredimail.
10
Jul
06
Jul
23
Jun
Posted by Anon
I just 'check for updates and 'updated'' from from Incredimail 2 to Incredimail 2.5 and it has wiped my entire directory of contacts, saved e-mails and folders - There does not appear anywhere any guidance to either recover the lost files and folders or revert back to incrediamil 2 - NOT bloody happy as I have now lost a lot of work and important information. - This programme is just awful!
09
Jun
Posted by Anonymous
My problem with support is that I sent an email with a problem after purchasing and downloading Protection Centre. The Protection Centre software downloaded and works OK but removed my IncrediMail Plus service and other purchases. I was left with just basic Incredimail and Protection centre. I emailed support on 11th, reminder on 17th and again on 31st May and to date no reply has been received. I cannot find an address/telephone number or facility on on your website to make contact.
08
Jun
Posted by Anonymous
I need to request a refund for the products that I bought thinking I needed to upgrade my incredimaiL because I had not received any thing since 5/28/14.
I have since found out that my comcast provider no longer carries incredimail and that is why I was having trouble with my e-mails .
I purchased : IncrediBackup
IncrediMail Plus
Emoticon SuperPack
Please refund that cost of the above programs to the card I used to purchase them.
Thanl you, K.M.Wahlquist
13
May
29
Apr
Posted by Anonymous
I have a charge on my credit card for IncrediMail that I did NOT order.. I would like to speak to a customer support person; otherwise, I will have my credit card company take action to correct my credit card bill.
I have already talked with two individuals at IncrediMail but all I was told is that it was not their department and they gave me a number that was not in service.
This makes me very unhappy.
15
Apr
14
Apr
10
Apr
Posted by Anonymous
I've had Incredimail for years when I had a computer that had Windows XP. I just got a new laptop which has Windows 8.1. I can't figure out how to enter the server information, it isn't the same as what I used before. I know it isn't, because I wrote down what I had used before, being afraid that I would have this issue. Anyway, I had a version of Incredimail that wasn't free. I paid for it, and it billed automatically. I've decided at this point it's easier to just do without it since I don't know the server information, but I'd also like to be removed from the automatic billing.
09
Apr
09
Apr
07
Apr
03
Apr
Posted by Anonymous
you have taken a payment from my credit card of $43.13 on 29 march 2014 for your proctection centre which we used to use but have not used incredimail for at least the last 9 months as we got a bug in the computer and have to have an IT specialist come out and fix. I have tried contacting someone but have had no reply....... how do i sort this out without taking it further ?
03
Apr
Posted by Anonymous
HELP! I bought Incredimail but when I downloaded it there was not place to put a registration number. I think I downloaded the free one and thus I have animation advertising going out on all my outgoing mail which I do NOT want. How do I download the one I bought. When I did what you said, I NEVER found a Help section or a place to enter the code,
03
Apr
02
Apr
Posted by Anonymous
had a virus named money pack. it was removed by server las vegas cox comunications.
computer is working fine but my incredimail is frozen. they can not restore my information i have in incredimail. it is very important i retreive the information i have stored in my email.
Cox Service told us you would be able to do this for us. We do charity work and all my information is saved in my incredimail accounts. you can not contact me through my incredimail since it is frozen. i will check my cox email. you can call me i love incredimail and have used it for years. I don't want to loose it or my stored emails... in desperate need of help..hope you can help me.
.
thank you... please contact either Jim or Ali Wolf
24
Mar
Posted by Anonymous
I have questions about games I have from incredigames. I have asked for help three
times and have not had a single email/answer. I have down loaded 3 new games that do not open for me to play. I have the message game is loading and it locks up my system until I force a shut down.
Thank you for letting me know there is no way to contact Incredimail.
23
Mar
Posted by Anonymous
Incredimale, with literally hundreds (maybe thousands) of complaints about people unable to open their email, including me, are you ignoring the problems or preparing a fix? How about posting somethign on the internet about how you are resolving thousands of problems, or don't you care?
05
Mar
14
Feb
Posted by DeeDee
I have the same problems as the comment below from another person. We all need help and someone needs to fix Incredimail before they have NO customers left!! Yes, I have had Incredimail for years too, but lately it gives me nothing but trouble. I don't have the time to wait for my typing to show or wait for it to work again either!
A person Comment: My same problems!!!!!!!!!!!!
I have been with Incredimail for years. Have loved the 'fun' aspect as well as specific uses, folders, etc. About 2 weeks ago, the typing was 'delayed', then completely froze. Everything. Could not open anything, leave the site, go to any different area, ie: from send to delete, etc. I have done everything, starting with Bob, and everything else WHEN I could get the Help to even open. Deleting 'Runtime' folder, etc. I even bought the upgrade 18 bucks thinking maybe VIP would help. NOT. I have major information in my Folders that I can not loose. Have called the number for days and this bogus sounding answering machine says to leave a message then you are told that the Box is Full, Call back later. Help!!!! I have no idea what to do now, how to change all my info to another email address, all the folders, pictures, etc. I need to speak with a tech rep and I want my hard earned money back!!!!!!!!!! Have all my IM numbers, etc. This is a huge mess and major pain for me and apparently, a lot of other people.
25
Jan
Posted by Anonymous
Bottom line-Incredimail has no customer service! They don't want to be bothered with your contact, could care less if the program works or not and probably have some broken down automaton sending the same stupid and useless messages for fixing issues. Their solutions are rote and do not fit everybody's needs. Real people do not exist at Incredimail. I wonder how soon before it bankrupts itself??
13
