Iberia customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Iberia.

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17
Sep

Posted by Piotr


on 9/17/19 at 6:31AM

Worst airline ever. I've made a simple claim asking for travel certificate (you can only do it online) and they have never got back to me. In addition they seem to have serious issues with their company email addresses as anything they claim they've sent never reaches its destination. Communication skills over the phone are another layer of nightmare as staff's English is so poor it makes simple question unanswerable. I'm still stuck with unresolved immigration situation solely due to this airline's lack of professionalism. Avoid at any cost.

06
Oct

Posted by Anonymous


on 10/6/15 at 1:10PM

Have reservations for Oct. 28 2015 flight from O'Hare Airport in Chicago to Madrid

and then Barcelona.

Will be using bus transport to O'Hare but must get off bus at bus terminal instead of

terminal 3 due to road construction at airport.

Can we arrange for wheelchair service from bus terminal to terminal 3.

Henry D. Hildebrandt,

29
Jul

Posted by Anonymous


on 7/29/14 at 7:04AM

I have tried to call your customer support number many times (more than 12 times) and I can't reach any one to assist me. I have booked my ticket online and trying to reserve seats on the segment on Royal Jordanian airlines. I called RJ and they said they can't access the website. I tried to do it through Iberia website and it can't be done.



Can you please advise me what to do?



Thanks in advance.

15
Apr

Posted by Anonymous


on 4/15/14 at 4:45AM

Possibly the worst airline website ever. The number they refer to is Spanish only. They refuse to check me in on line because I bought the ticket on line using a non-Spanish credit card from within Spain. I bought RENFE train tickets on line using the same card without problems. They are chauvinist idiots, don't use them.

08
Apr

Posted by Scipio


on 4/8/14 at 4:30AM

I travelled on the 14th March 2014 from Heathrow to Madrid and changed plane to a larger aircraft to Santiago both flight offered poor customer service flight attendants were rude. They have given BA a bad name. One had to wait a considerable time for a drink and a main meal and steward complain when ask for a different meal from the one given. One could not select their seat on check in .

23
Feb

Posted by Anonymous


on 2/23/14 at 12:36AM

All i need is to confirm my reservation. I got through the first time but put me on hold for 20 minutes. After 20 minutes passed still no answer. All of a sudden it got switch to a Spanish voice and waited for another 20 still no answer then i got disconnected. I dialed back twice this time no answer at all. Is someone there handling calls?

14
Feb

Posted by WTF Iberia?!?


on 2/14/14 at 3:06PM

More like customer DIS-service. 3 calls and had to wait 20 minutes each time for someone to answer the phone. All I needed was a receipt for my flight, which was promised when I made the booking. Still waiting for someone to answer the phone.....

08
Feb

Posted by sai


on 2/8/14 at 1:28PM

horrible customer service. Dont use this air lines.worst service

25
Jan

Posted by Anonymous


on 1/25/14 at 12:57PM

I would like to get seat assignments for a booked flight. Your system does not appear to allow for that or provide any cdontact place that will answer the phone

08
Jan

Posted by bubba


on 1/8/14 at 8:33AM

Usually Your Right On The Money-however
Its A Wasted Number-the Prompt-is 2-1-1
And It Still Doesn't Work-i Tried Contacting
N.y.and Boston Offices
Either There Out Of Order Or They Don't Work
Maybe I'll Try La.or Maybe Spain Or Maybe
I'll Try Planet Zircon
-so Much Wasted Time Or By The Way
Just Go Thru Their Customer Service On The
Internet-not Good Luck!!!

05
Nov

Posted by dpsunset


on 11/5/13 at 9:26AM

Called this 800 number and pressed 1 and could only hear Spanish spoken. Your service leaves a LOT to be desired.



We are a party of 4 seniors with a reservation booked in August 2013 for a trip to Spain/Portugal leaving Cleveland, Ohio on November 14. We have attempted many times to see seat assignments/perhaps buy extra legroom on our flight from JFK to Madrid. We have one person in our party who is somewhat handicapped and another who has knee issues. Our desire is to assure they have seats to accommodate their needs. We have had no success at all. Can you possibly help? Thank you.Phone

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