Posted by jim w.
tried several times to change bank numbers ,no help,really ticks you off when nobody to help
Humana customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Humana.
22
Apr
12
Apr
Posted by Anonymous
To the zombie insurance company: my mother receives your marketing information several times a week. I died in 2009 from 4th stage colon cancer at 38 years old. It was rough. I never was a customer of Humana. In fact, I was one of those unfortunate people before Affordable Care: I had no insurance. It is very emotionally upsetting to my mom to be abused by your company as she is unable to get my name off your mailing list. I see that you ask people to avoid using profanity on this site. ...I guess there are other upset people who object to how they are treated. What does it take to get off your marketing list if not death? Richard Smith, formerly of Clinton, AR
11
Apr
Posted by Anonymous
After trying to reach a customer service rep by using the phone number on the back of my card, I went on line and found instructions on how to reach a rep. It said to say customer service (4) times and it did not work. Then I hit zero and was put through to a rep. Mario from Texas was very informative and professional. My complaint is that if you supply numbers that memo should direct us to the customer service department. What if you don't have a computer to reach the answer. Customer service should never to difficult to reach. I worked in the medical field for over 30 years and our goal was always to provide the best care and service to any and all patients
05
Apr
Posted by romona
I CANNOT get through to you by phone. It'sCRAZY!
What number can I call where I can get information and speak to a Customer Service person? I have found it impossible. I even called the number where you said if I said Customer Service four times I could speak to someone, but that didn't work. I REALLY NEED TO KNOW how I can get through to someone. It's RIDICULOUS.
I may have to accept that I can't get through to you on the phone, so I'll try on-line.
What want to know is the number, name and address of a local Oral Surgeon in the Portland, Maine area that takes Humana?
04
Apr
Posted by Anonymous
For the last 2 weeks, I have tried several of the #s to try and talk to a customer service rep about a claim (I'm a referral coordinator) and as I go thru the prompts, it all of a sudden tells me that they are experiencing difficulty and to please call again later. Please, FIX THE PROBLEM then!!! It's really aggravating. Also- there's an IPA of Humana called Senior Care Partners and for this, they must stay in a certain network. When the patient's receive their insurance card, it doesnt say Senior Care Partners and when they have questions, they call Humana and then they are told they can go to any specialist in Humana network which isnt true. It has caused MANY problems for our older patients and I just wish everyone would get on the same boat already. Senior Care Partners is aware that Humana gives patients wrong info and its been an ongoing problem for about a year now. Whenever a patient has Humana as their insurance I die a little inside becuase I know when they need a referral, it will be more of a process than it should be.
01
Apr
31
Mar
Posted by Anonymous
As a Medical Provider, I can truly say Humana offers the worst customer service experience in the industry. Even when you request an office in the United States, they will transfer your call overseas. I have spent as much as 75 minutes just trying to find out if a Referral is needed for the patient. The HMO policies are horrible requiring a specialist referral for every single item, even a screw on a wheelchair. This company wastes my time, patient's time and even their own employees take forever to finish a request. As an Insurance Specialist, I can truly say that Humana is about the worst company I ever had the displeasure of dealing with. It will take doctors and patients alike to stop the travesty that goes on with Humana. Run, don't walk to the nearest exit!
24
Mar
Posted by Anonymous
Spoke to Rodny and he was very rude and did not listen to my concerns. he spoke over me and transfer me to a number that "was not in service" and it hung up on me. I have spent almost 2 hours on the phone in 2 days of trying to get a billing question answered. I called your home office this morning and not to my my suprise but the automated system was down. I made a hugh mistake slecting Humana and will tell anyone I know to stay away.
26
Feb
Posted by Anonymous
Worst customer service ever!Called numerous times to clear an issue with my mother's Medicare program and after speaking to several people and being transferred numerous time, I was told I'd have to re-apply. This was in a span of approximately 20 days. Oh,I did get a prerecorded voice-mail that said it had to be reviewed by a higher authority. I'm not sure who that might have been. Stay away from these people!!!!
13
Jan
Posted by Humanaa Customer Service
This process is a pain I am already signed up for payment through by credit card and I need a statement of my first payment. Instead of being able to get an e-mail statement, I am asked to sign up for payment. This whole process stinks, because I have wasted over 2 hours trying to get this needed statement of my payment. This whole process requiring a subscriber to use a stupid computer when a FAX or direct mail would have been simpler.
Vincent Cortese
02
Dec
Posted by DarrylThomson
Received E-Mail that I had an E-Bill sent to my account on Myhumana.com. Tried to log-on on Sunday, 24 November. It accepted my Username and Password, but would only go to main Humana Page. It would NOT give me access to Myhumana.com and my account. Called Monday - was told systems being updated and couldn't get help. Called Wednesday, was told computers down, call back in hour. Called back Wed. night to IT helpline. They couldn't get access to my account either. Told me they were submitting "trouble ticket" and to try again in 48 hours. Tried again in 48. No luck. Tried in 72 hours. Still no luck. Called IT help. Again, they couldn't get in. Told me to try to change password. Changed, but got a "Error 500" - was told that was common but that password was changed. But still couldn't get to Myhumana. Asked if anyone had worked on this problem and was told that no one had issued/applied for a trouble ticked. Asked them to get me a trouble ticket and was told that wasn't possible on Saturday. Asked for supervisor. Was told no supervisor on week-ends, and that I had to start all over again on Monday 2 December. Tried on Monday 2 December, but still can't log in. Called IT help. Was told that they wanted to delete my "Registration" and that after it was deleted, I would have to re-Register -- but guess what, it would take 24 hours. And if that didn't work, then it could take 3 or 4 days to get an answer -- but I was able to get a "Trouble Ticket" number. It is now 8 days that I have been locked out of Myhumana -- but their bill certainly to my bank account. AM NOW CONSIDERING CANCELLING FOR 2014 AND GOING TO SOMEONE ELSE AS THIS IS MY FIFTH TIME TRYING TO GET ANSWERS FROM HUMANA'S HELP LINE -- INCLUDING THE SALESPERSON -- AND YET TO GET SATISFACTORY ANSWER TO ANY QUESTION.
26
Nov
02
Oct
Posted by tgomezevans
I am totally disgusted with HUMANA! I originally enrolled with Humana on 12/27/12 a good rated plan because my current carrier was rated poorly. I paid $137.68. The plan was supposed to start on February 1, 2013. I also paid an additional premium of $137.68 for March 2013. However after numerous calls to Medicare and Humana, I finally learned on July 25, 2013 that Humana had not registered my application with Medicare. I sent a letter to Humana Insurance of New YorkI requested a refund of my premiums since Humana has refused to pay for the medical bills that I incurred in February and March of 2013. A Carol somebody, called but left an unintelligable phone number. Therefore I could not call her back. So on Sept. 27, 2013 I sent another letter for a refund and again haven't heard from them. I don't want a phone call I want my money... $275.36 and a letter of apology.
Sincerely, Toni Gomez-Evans
25
Sep
Posted by [email protected]
Your Instruction Advise That To Reach Cudtomer I Am To Speak "customer Service{" 4 Times. I Did Without Results.
13
Sep
Posted by originel00
Horrible experience! Needed to have a STAT procedure completed, the specialist rearranged his schedule due to the serious ailments I have. Humana was experiencing technical difficulties so the procedure could not be pre-certified. Not good at all! My health and life is at risk, I will be writing Humana. Having second thoughts about them, especially since I pay directly for my own insurance.
04
Sep
10
Jul
Posted by Terry
I went to see the same doctor on two different occasions. Each visit was for a Yearly Wellness Check. Each visit, the doctor's billing department (doctor?) billed Humana for the Wellness Visit plus a physicians visit. Each one of these doctors visits I only was seen for the Wellness appointment - no other issues. Humana's Evidence of Coverage Booklet shows $0 co-payment for these visits, yet I am getting billed a co-payment of $35 for each visit. Humana says this is how it was submitted to them. Does anyone not care that they are being billed extra via an additional physician visit which was already covered in the Wellness visit?
10
Jul
Posted by Caring Mother
My daughter was so severely depressed that suicide thoughts were part of her medical condition. Humana wanted a rferral by her Primary Care Physician to take care of her mental health condition. I called back to have this issue resolved and again went through anothr two and one half hours trying to get to the correct department. Once I reached the department I was not able to converse with the representative who made the determination of her condition. She only had the info from a customer service agent who does not know anything about my daughter. When the department case worker came on the phone, she wanted my daughter to have an assessment at a hospital in order to evaluate her condition. Can you believe her doctor and therapist both (who she has seen several times)sent through the referral but they wanted her checked by an incompetent ER doctor who has no idea what she suffers from to make an assessment to get her the help she so desperately needs. Come Oct. the open enrollement period my daughter will no longer have Humana you can take that statement to the bank.
27
Jun
Posted by helpme
I tried to make a premium payment on the telephone 2 times on May 1 but was told by the rep that there were computer problems and it was not going through. she said to try again the next day. in the meantime, I checked my online checking account and the funds had been withdrawn from my acct and sent to Humana. I have irrefutable proof of this but no one seems to care. I have sent all copies to support my statement along with a letter to the billing po address the rep gave me as the person on the telephone was absolutely no help at all and said the only way I could resolve this was by mail. am considering calling my local tv station for help as there is no one who seems to give a hoot as far as helping me. Have been waiting to
hear something since May 3 when I submitted
my paperwork. i assume my paperwork is laying somewhere unread or in the garbage.
08
Jun
Posted by MEDICARE FOR ALL
I cant access my account on line and they have NO tech support after normal business hours that I could find. Called numerous times and got automated message saying to call back on Monday. This is disgraceful for a medical insurance company. WE NEED universal medicare and get rid of for profit health insurance. IT IS A TOTAL RIP OFF! This is one industry that should be abolished!
24
Apr
Posted by Anonymous
I had a problem with a providers bill.he was billing me for over $8000.00.your employee james#JX1640 spent over 1/2 hour with me last nightto straighten my problem out.
He then called me backthis morningto tell me my responsibility wasonly $211.03 .he really went out of his way to straighten out this situationanhd Iwould like to express my thanks,
27
Mar
Posted by Anonymous
Humana - you are not listening! Your so-called "customer service" is the worst of any insurance provider. 3-4 transfers per call with no resolution is always a waste of my time. I cringe each time I have to make a call regarding a claim. Poor girls answering calls on your behalf. I can't imagine how many insults they must endure. They like to read back to me the claim information that I have before me. Not helpful.
05
Mar
Posted by Round the World
As a provider, I have called all the service numbers I have been given trying to get precertification for a client. I spent 2 hours of my time calling numbers and being sent on a cycle of hearing the same message and I still do not have anyone who will speak to me. I have even called my client to let them know that our delay is because the insurance company will not connect me with anyone who can listen to me to give a precertifiaction for our services!!
04
Jan
Posted by in columbia
I have tried three (3) time to fill my oder through your company ritesource. the Dr. called it in, the said needed more info about him.
dra complied, then they sent me a letter saying they needed new prescriptions, they said fax them. the dr sent them.
Then i check my e-mail said order woud arrive on Jan 7. I recieved a letter today saying the dont except faxed in prescriptions. what do i need to do
