Honda customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Honda.

Leave a Comment
Viewing Honda customer service reviews 1 - 25 out of 182
Next »
09
May

Posted by Anonymous


on 5/9/18 at 11:18AM

VERY UN -PROFESSIONAL, NO CUSTOMER SERVICE - DISSAPOINTMENT

Just to share my experience with PARKWAY HONDA service center at EGLINTON, Toronto.

They are very unprofessional. I gave my car for service, when I return to collect my car was DIRTY with water droplets on it. FINGERPRINTS of the service guy on front mirror. NO WIPE off the car. Marks on my CAR. I have all the PICS .

When I complaint about it to the team. They said �¢ï¿½ï¿½ All the service guys are gone and U have to come back tomorrow to get it done. They dint even bother to get up from his seat and come and see the Situation. I was a loyal customer of HONDA and they lost it.

25
Apr

Posted by john


on 4/25/18 at 9:22AM

No one will help..No one has a last name..no one will send me anything in the mail or email.
I feel I'm dealing with children that just don't care.
I was seeking help for my TL ..I explained my tranny was slipping. I call and spoke to a rep that informed me I was out of the 10 year extension on the recall warranty but with in the miles..I was told by your rep Madiline.888-234-2138 to get the car to a certified dealer. I was told where to bring it. And told I had to have it diagnosed before they could help me. So I paid to have the car brought to where you (honda) told me to bring it. And paid to have the bad tranny confirmed.And after 10 days of the car sitting at the dealer. I was told the trany was bad which I knew. And that sorry no help would be offred .So I'm told " have it towed out from the dealer.The dealer where honda had me bring it. And be sure to remember to pay the bill at the dealer.
Does that sound fair? Car serviced since new..All required service done.
Does anyone care ?
John Rywalt

04
Apr

Posted by Anonymous


on 4/4/18 at 4:24PM

I've been trying to reach customer service ...seems like most of the folks who answer the phones are children.No one with a last name..Quite a way to operate.My story of mistreatment is too long to cover here.But your robot at is no help at all.Really a biy of a misleading young lady.And coming in a close second in the no help section.Is .Between the 2 of these folks I've been waiting since march 13th to be helped.

06
Mar

Posted by George


on 3/6/18 at 12:18PM

My Trunk Lid Fell Hit My Lady Friend in The Head No Warning want Stay Up Period now.

26
Feb

Posted by Anonymous


on 2/26/18 at 9:13AM

When is the 2018 Honda accord hybrid going to be released?

13
Jan

Posted by Khalid


on 1/13/18 at 5:43AM

I'm a praud owner of a 2012 megapro bike in Jakarta, Indonesia. For 5 years I never missed maintanance. Now it doesn't matter anymore, cause I've been waiting for parts i've ordered for 5 months now, your honda HEPS even said one of the parts I ordered was no longger manufactured by your AHM.
What am I suppose to do? Just watch my baby slowly turns to scraps??!

12
Jan

Posted by D


on 1/12/18 at 8:16AM

I am a return Honda customer. My family members own Hondas. I currently own an extremely reliable 2005 Honda Pilot Limited EX-L. I wanted to purchase another Honda Pilot. I test drove the Honda Pilot AWD Elite. I discovered that the 9 speed transmission has serious problems! No one at the dealership informed me of this issue. I trusted Honda and Gillman Honda San Antonio. I researched the transmission on my own and decided I will not buy another new Honda. TOO BAD!!!

01
Jan

Posted by Anonymous


on 1/1/18 at 11:55PM

Rick Case Honda is a FRAUDULENT dealership. DO NOT BUY CARS FROM THEM, STAY AWAY! Dishonest Salesman, John Cable sold me an used 2013 Certified Pre-owned Honda Civic Sedan LX in May, '17. He saw a young lady buying a car for the first time and took full advantage of selling me a faulty car. Since this was my first car purchase, I paid more to have the Certified Pre-owned and to have Powertrain warranty covered till 2021 and non Powertrain, 2018. I didn't even drive the car 5 months/less than 1,500 miles the car battery and battery cable corroded and fell off. They said they do 180+ point inspection to Certify their cars, BS! How did they not notice that the car battery was corroded and cable was falling apart? Was a blind person inspecting this car? I took the car to their service department for inspection and Service Advisor, Richard Robinson, quoted me over $800 to replace the cable, and he said Honda doesn't cover corroded battery cables? This in my view should definitely be fully covered under Certified Pre-owned. I went to Advance Autoparts and they installed the cable for free. This corrupt Dealership should be reported to Honda Headquarters as they are practicing shady business practice in the name of Certified Pre-Owned and giving Honda a bad name.
VIN 19XFB2F5XDE093951

23
Dec

Posted by Anonymous


on 12/23/17 at 4:09AM

I purchased a 2018 Honda CR-V ex. I absolutely HATE the glove compartment, console area and trunk. My 2008 was great! Console area easy. Glove compartment..... there were 2. Trunk had a shelf. If I didn't need the new safety things I would not have purchased it. Now I have to search for inserts to accommodate my needs. What a pain!!!! My sales person was great. I just am extremely disappointed with my car because of these things. I spent a lot of money and I'm unhappy. My email Any suggestions on where I can purchase things to improve the things I dislike?

17
Dec

Posted by Anonymous


on 12/17/17 at 10:24AM

Worst company ever have a new honda that has 2 recalls and your dealership thinks it's funny to have me take the day off work to come there and there closed and I asked him if he's sure I will let all know how honda works will never buy this product again

12
Dec

Posted by Anonymous


on 12/12/17 at 8:18AM

I Just Bought New Crv 2017 They Claimed 14 Gallons Of Tank But Every Time I Go To Fill It Up
After 40 Mile Range Gas Left Still Takes Only 11 Gallons Of Gas Which Is Really Misguiding Consumer , This Is Not Fair. If I Get Total 14 Gallons I Would Be Happy
But Due To This I Will Not Recommend To But Crv ! Unless Honda Is Doing Something About It ,

Annonymous 12/12/17

04
Dec

Posted by honda landmark mehsana


on 12/4/17 at 6:42AM

Honda Landmark is a company that has a service in mind, it is important to work shop for pait for insurance companies and I have no idea about the results and I have employed the company's name, "Apki Gadi's paint me color variiysan rahega "and empolys ke responce very negative

01
Dec

Posted by Anonymous


on 12/1/17 at 7:03PM

Please go back to the 2013 design of the Honda Pilot. The newer version is just a larger CRV. Not roomy and comfortable like my 2013 model. I have no idea what I will do when I need to trade. I love my 2013 Pilot and refuse to buy the newer one. Guess I'll have to back to a 4-Runner.

01
Dec

Posted by Theresa


on 12/1/17 at 6:44PM

My daughter's car has just past her 10 year warranty by 5 months when her car engine block cracked. However, Honda honored the warranty of the cracked engine block and we only had to foot about 5% of the total bill.

20
Nov

Posted by Anonymous


on 11/20/17 at 2:07PM

I took out additional bumper to bumper coverage 2011 when we bought our CRV new and we were told that if we didn't use the coverage within six years, the full amount of the coverage ($2,300) would be returned to us. When my wife contacted Honda today, she was informed that we would have had to contact Honda for his refund within 30 days after it expired or in this case, January 31, 2017. She was told that because we didn't take the initiative to contact Honda in the specified period, we are out the money. We would appreciate Honda returning the $2,300 in spite of our lack of action within the specified time...which we did not know.

04
Oct

Posted by Anna


on 10/4/17 at 5:30AM

Please call me about my service that I had yesterday at Honda dealer. Anna thank you

26
Apr

Posted by Anonymous


on 4/26/17 at 8:59AM

Frustrated trying to talk to a human...even find a number that works for customer service. I'm trying to get a replacement part for my 2017 1000x5 and my dealer can't get it. I have already paid for the part but keep getting the wrong part. 2 months gone and still no satisfaction...!!!!!!

07
Apr

Posted by Anonymous


on 4/7/17 at 1:04PM

I bought a 2015 crf250r dirt bike, Honda of cool springs replaced sprocket and chain in sept 2016 on the process they left the case saver of and when my son went ride it the chain popped off and busted the case and they want stand behind there work, I need help in resolving this issue

03
Mar

Posted by Anonymous


on 3/3/17 at 3:39PM

Please contact Amber Dawn Monday. Schiff about Valle6 Street Honda in Merrick RDFa

VS. NY.WILL BEtowed by AAA.BY

03
Mar

Posted by Nidia


on 3/3/17 at 3:34PM

Phone and address needed for Honda dealership in Valley stream, LI, NY. ASAP send

07
Feb

Posted by EVELIN RIVERA


on 2/7/17 at 10:43AM

Honda in FAYETTEVILLE ARKANSAS is a HORRIBLE company.
I was sexually harrassed by an employee, and when i called to complain they acted as if i was lying. They are nothing but selfish perverts who want to "help" you in exchange for something sexual. I am NOT going to stand down

24
Jan

Posted by Customer concern about performan


on 1/24/17 at 3:50PM

It whom it may concern:





Iââ?¬â?¢m trying to contact a Honda Corporate office but there is no an email address available. I just want to inform you about a big concern I have with the service performed on my vehicle (2013 Odyssey). For the last two years I have been taking my vehicle to a Honda Dealer located â?? and they always ask/perform a 4 wheel alignment (which I have to pay) in my vehicle. I always ask them about why this vehicle need so many alignments and all they say is ââ?¬Å?the alignment failed and need to be performedââ?¬Â?. I am really concern to drive my vehicle because either there is something wrong in the suspension system in the vehicle or they are not doing it right every time they perform the alignment. To give you an idea in a period of 2 years my vehicle had 5 wheel alignments and they recommended another one last time I dropped off my vehicle due to a recall. Again I cannot understand why this vehicle requires so many alignments. I used to have different vehicles like Chrysler, Dodge, GM, Nissan, Chevrolet and Toyota and never seen any of these vehicles requiring so many alignments as the Odyssey. Right now Iââ?¬â?¢m really afraid to drive my car due to a risk that I might have or to cause any accident or injury to others. If I take my car for maintenance (oil change) the car dealer requires an alignment. If I take it for balance and rotation, they request another alignment. Last time they called me because there was a recall in the vehicle and they recommended another alignment. My understanding is that an alignment on a vehicle is recommended once a year or every 15,000 miles. My wife drives this vehicle in a normal conditions and an average of 20 miles or less daily. There is no way that any vehicle needs an alignment every three months or 3,000 miles under these conditions. To be honest with you, if I knew that this vehicle requires so many alignments I would changed my mind when I purchased a couple years ago. I have all the records (to provide anytime) since day one where show the work asked/performed by technicians and service advisers. I hope to have a reaction from you guys about my concern. In the meantime I will see if I can get another email address where I can share my concern. I would appreciate your help on this matter.



Sincerely,

Mr. Jorge Rivera

20
Jan

Posted by Anonymous


on 1/20/17 at 8:25AM

I purchased a 2016 Honda Accord Ex in Aug 2016 because of the many safety features, however i am a victim of vandalism for the Led Fog Lights. In contacting my auto insurance i learned there has been numerous claims regarding these lights. Im so dissapointed w this new vechicle am looking to see if Honda can apply a new safety feature preventing future theft.

19
Jan

Posted by Anonymous


on 1/19/17 at 5:05PM

I am an older female. Today my Honda broke down on the interstate. Had car towed to nearest dealer. Dealership would not accept the extended warranty I purchase at my local Honda dealership. Honda should not sale warranties that can not be used by all Honda dealerships. I am stranded and in a fix. I have purchased 3 Hondas in my life time. Never again. Consumers beware!

12
Jan

Posted by MAD 2017 CRV OWNER


on 1/12/17 at 9:55PM

I Am Mad As Hell About My Brand New 2017 Honda Crv. For Over 20 Years I Have Been A Faithful Honda Owner. I Have Talked My Whole Family In To Consistently Buy Nothing But Hondas. On 12/23/2016 Someone Turned Into My Wife's 2001 Honda Crv, Which Totaled It, So I Took Her Down To Our Local Honda Dealer 12/24/2016 First Thing The Next Morning To Buy A 2017 Crv. Adam The Sales Man Is The Greatest And Helped Us With A Unit That Made My Wife Happy. Later We Found The Radio Defective So Lisa In The Shop Who Is Also Fantastic, Got Right On It. The Manufacturer Had Them Try Everything But The Sound Only Comes Out Of One Side, Am Tuner Sounds Like It Is Under Water, Bluetooth Will Not Pair, The Radio Cannot See The Usb Sockets, Etc.



This Is Not The Dealer's Fault Because They Are All Doing The Right Thing. The Problem Is The Person Who Shipped My Replacement Radio To The Dealership By Ground 1/4/2017. (fedex#: 9611019742829938496162). We Had To Postpone Our Out Of Town Trip Due To This. We Have To Leave Town Early This Sunday Morning. My Bank Just Gave You Guys $36,000, So Why Would This Radio Be Sent By Ground During The Bad Weather Season?



Your Are A Powerful Company So Please Overnight Another Radio By Tomorrow So The Dealer Can Have It Installed By This Saturday, So I Do Not Have To Go Back To The Dealer With Smoke Coming Out Of My Ears Demanding My Money Back!!!! Remember The People At Victory Honda Of San Bruno, Ca Are All Wonderful, It Is Your Shipper, So Please Fix It!!!!!

Viewing Honda customer service reviews 1 - 25 out of 182
Next »

While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video