Read the reviews below to see the experience other people have had when dealing with customer service from Hearst Magazines.
I did not renew subscriptions to Food Network or HGTV. I sent an email to cancel. I received bills in mail. I sent a request to please cancel, I do not want to renew. This has been going on for months. There is no way to actually contact a person... Mail and email I send is obviously ignored. I feel like I am in an actual scam.
I am not sure what gives with your customer service, but quite frankly it sucks. You send me an email about a magazine I ordered for my son ( Car and Driver ) that he hasn't been thrilled with. When I try to get into your system with the account number and my postal code it refuses to let me in no matter what I do. Then there's my own issue with the Good Housekeeping Magazine I've paid a two year subscription on till well into 2024. You've sent me these email extra deals that really don't apply to us here in Canada because a lot of it is offers for the US only. You're now not allowing me to gain access to them because you claim I need to renew my subscription and even though I've attempted to contact you with all the pertinent information no one has responded. SURPRISE! Maybe it's time I contacted the BBB or FTC. Let's get real people. You should be answering to the people paying your salaries!
Like other(s) have mentioned, I paid for multiple subscriptions months ago in advance and have received absolutely nothing. Now the customer login isn't working, except for the UK one. I don't live in the UK. They don't respond to emails, either.
Aside from really BAD writers and editors @ the car mags who are absolutely clueless, the service is horrible all around. If I choose poorly written garbage to read, that's on me. But, it is my choice, after all. This way, I can't even read this 3rd rate garbage even if I want to.
Bottom line: You suck!
I subscribed. I paid. I have not received one magazine. It has been over 1 month since they received their money. Where are my magazines? I do not have an account number because I have yet to receive a magazine. Without an account number you cannot contact them by email.
There are two magazines ordered by mistake and I have been trying to cancel them. County living and women's day. Your website gave me a zin-- contact information but they couldn't find any information they sent this site. Please cancel these now. It has been very very difficult to contact your company. I called was placed on hold then when it seemed like it was going through I was disconnected
Why are you trying to send me a magazine I did not order and charge me for it? What type of deceptive practices do you implement at your company? I am shocked at what you are doing. Now you want me to wait until everything is processed before I can cancel. I will NEVER do business with you or suggest friends do business with your company.
Subject: Other
On November 19th 2017 I paid for a subscription to Pioneer Woman. I was charged on my credit card four times by Hearst for this subscription. I called Hearst and they credited me one subscription. My bank investigated and credited me for 2 subscriptions so I have paid for one now and I have not received the magazine. Hearst tells me it was cancelled due to non-payment, however they should have a record of one payment going through. This has been an extremely frustrating situation.
My name is Annette Alt, address po box 186, Entiat, wa
I have received an invoice on my email for an HGTV magazine that I never ordered or received.
I have sent two emails explaining the issue, with no result other than continued billings.
I have no choice but to notify the Better Business bureau. I have researched this online, and see this is a practice your company uses to bully people into paying for a magazine they don't want. This is fraud and harassment.
I respectfully ask for an email acknowledging your error and resolution to this issue. Please terminate all invoices cancel the magazine I never ordered and do not want, effective immediately
My name is Barbara Przysiecki, I received a notice that I am going to be getting your magazine. I don�t want it I didn�t subscribe to it I don�t know how that happened when you send it to me it will be sent back don�t send me anything I don�t want anything from you I don�t know how much clearer I can make that. My address is 2841 NW. 54th Ave.,
Impossible to contact them I paid fir subscription service n July I got Dec, Jan and now they say it is expiring for n June! Also I did not ask for HGTV magazine, sent five emails to cancel, info not want did not ask for, continually bill me! My coastal Living and Sounther living comes about every three months! I hot Martha Stewart Living, did not order it! Veranda and Zhou she Beautiful only a few issues!
I am going back to online magazines!
I had ordered In Style Magazine about 4 months ago from the Hilton Rewards Program. I received this week the magazine "Seventeen". I really don't have any use for this because I am quite a bit older than Seventeen. How can we change the subscription to the magazine that I had ordered? On "Seventeen" above my name the following SUPP and above this is:
Please assist. I did email Hilton an email and have not received a response to this error.
Thank you,
Lorraine Tweeddale
I recently took advantage of your offer for 2 magazines for $12 - HGTV and House Beautiful. I sent in money for 2 years of that offer. I have only recieved the HGTV magazine and not the House beautiful one. Would you please check on my order. Thank you
Cathy Jarrett
5360 Hwy 358
Paragould, AR
