Posted by Anonymous
Kandy & Dawney, I just wanted to say thank you so much for making my Harley experience unique and especial. Merry Christmas ? ? ❤️ Shane.
Harley Davidson customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Harley Davidson.
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Jul
Posted by Anonymous
Some time ago I mentioned about my gages fogging up. I was told even replacement gages would do this. How about replacing speedometer with Harley replacement that has the tach and all together. Saw one on a shelf at Harley dealer in Tulsa. I have a 2015 Low Rider with a Harley extended warranty. Since original gages will keep doing this, it would be an alternative. Otherwise I'll just let Harley replace them every few months until the warranty expires in 5 years.
17
Jun
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Jun
14
Dec
Posted by Anonymous
My husband and I had the most incredible trip this past summer from Northern Illinois through the Smokey Mountains. My husband likes to collect stickers, or at least a poker chip from each of the places we stop. Unfortunately, only one dealership we visited on our 1800 mile trip had a sticker. In an attempt to recreate the trip I called all the dealerships we stopped at to try buy a sticker or chip and give them to him for Christmas. My experience was so frustrating that I am writing this letter.
'¢In order to purchase by credit card I will need to fill out a faxed authorization form first. What!!??
'¢Shipping for a sticker would be $14. Seriously!?
The list goes on, but I am done. Frustrated. Disappointed.
26
Sep
24
Sep
Posted by Keith
I have a 2012 Harley road king with throttle by wire .. The plug that goes to the throttle servo keeps oxidizing and loosing contact .. I took my bike to the dealer on rt 10 in Morris planes n.j. .. (They couldn't figure it out (or just played stupid ) told me it was the fuel pack ant talked me into a stage one down load .. It acted up on me in pa by my parents .. My brother figured it out in 5 minutes .. We put dialectic grease in the connector and it fixed it .. The problem is it still acts up ocaisionally .. I have to pull over unplug the connector and put it back on .. I know Harley knows there is a problem because they changed the plug design on newer models .. The parts guy says he can't get the part .. I want to fix it myself .. Can anyone help me ?? My name is Keith my cell number
21
Sep
Posted by Anonymous
I bought a us flag from Harley Davidson store to mount on my 2015 CVO limited. It cost $64.95. I mounted per direction and went for a long ride. Half way back from my ride I noticed it was gone. All I have left is a piece where it screws on. It also scratched my luggage rack. Paying $65 I think it should have been designed better to mount on the luggage rack. I took to my hometown Harley Davidson shop and they couldn't do anything about it. What can I do ?
21
Sep
Posted by John
Hi I purchase a 2012 ultra classic the first year I put 10,000 miles on it. Then I had some health issues and I've was not able to ride it. I have sense gotten that health issues straightened out now and I've been able to ride this summer. So I started having some trouble with my dash lights going out loosing radio and cruise control basically electrical problems. I stop by the Harley dealership where I'm living now and they pretty much right away new what the problem was. He explained to me that the voltage regulators were defective on many of the 2012 models. He also explained to me that there was a product recall. Seeing how I hadn't rode mine much in the last few years because of my health issues it obviously didn't show up right away. So I called the dealer that I bought it from which is in another state where I was living at the time and they said yes they would honor it and replace the part if I brought it out there that's 400 miles away. I called the local Harley shop here where I'm at now and they said yes there was a product recall but that they were not honoring it now. I guess my question is or what I don't understand is whether it was a year later three years later whatever if it's a defective part and Harley is a very reputable honorable company that they're not replacing this part is it $240 part. And the Harley dealerships are all intertwined with Harley I know there are privately owned. The Harley dealership that I bought it from will honor it and by the way they are an awesome dealership family owned and that's probably the main reason they are honoring it. But I think that anyone of the dealerships should should be replacing this part and Harley should be reimbursing them.
18
Sep
Posted by Anonymous
I have an 08 road king that has always been serviced at Gruene Harley in Gruene Texas. It has 16k miles and I just picked it up from the 15k service and they told me my transmission needs to be overhauled. I took it to an independent who said I have an output shaft bearing making noise because the belt is waaaay to tight. Gruene Harley has put 2 rear tires on it and the services says adjusting the belt is part of the service. The independent is a certified Harley technician. He says the belt being that tight caused the failure. What should I do? I've had numerous problems with this dealership, to the point where I seriously questioned ever going back. What should I do I'm afraid to ride it.
17
Sep
Posted by Anonymous
My name is Steve Holland I recently had to have my 2012 Switchback towed to Landers Harley in Little Rock Ar.the rear wheel bearing went out after I got a new back tire from them it took 10 days for this repair. Yesterday 16th it was ready picked it up road it for a short while and tried to use rear brake it did not work then back wheel locked up in managed to pull in to a gas station and while I was parking bike brake cappular fell off bike.they picked it up today I called a few hours later they said would haft to order part and it would be Tuesday service manegers was very rude c L a med I was lying that they didn't cause this to happen!!! I said I would call police and a lawyer this isn't the first time this dealership has made a mechanic error once they didn't adjust cloth properly and it burned out another team after servicing bike they failed to tighten bolts on transmission this is the worst dealership in the US!!!!!!! They are very dishonest unscrupulous a disgrace to Harley Davidson!!!!!
22
Jul
Posted by Anonymous
Bought 2016 Harley Davidson Breakout CVO this year, first of all I bought after market exhaust street sweepers, Vance and Hines power tuner and speakers and it took two weeks to get it done. Now the bike won't start with only 650 hours on it. The service center tried to find the issue, 5 days later to say it was a battery. Excuse me Harley I do believe I paid $26000.00 for this motorcycle. you mean to tell me that your customer service sucks this bad. Your proud of your bikes but the poor smuck that buys your bike is still having to make the payments on a new bike that is broke. This is why America is doing so badly. You do not stand by your product and it is American made. I was proud when I bought it because it was American made. My friends all told me to buy a pick up to haul it around in, because it would break all the time and so far they must be right. Thanks for the heart ache, bad service, and rubbing the salt in the wound of someone that took a chance and got laughed at in the end. You can keep seeing those stocks drop for all I care When I am able to sell this bike no more Harley's will be bought and all my friends will hear the story. This was my second one.
21
May
Posted by Calmride
I know Harley Davidson has become Corporate, Is it to late to take care of your own. I have a friend that was promised a job when he got to AZ to attend MMI per Harley Davidson. He has to keep his grades up at MMI or he gets stuck with the bill. Why would HD send him to school and not do what was promised in a job when he got here...Failure isn't an option, but HD you have failed to man up and do what was right by and employee that gave up security to come here and get training to do a good job for you....Please make this right. You should be able to find out who this is without giving names....May 21 2016
17
May
Posted by Eddie
So i was at Scottsdale harley i bought my 16 softtail everybody was osome then a week later i took it in for my 1000 mile service nobody told me that it was going to cost me 300.00 dollars so i went to pick up my bike and the service guy tells my must be nice to ride while we all work he acts like i dont work im up and off to work by 3 am he was rude and couldn't tell me about the promotion for the gift card its not my fault that i work far away from home and put alot of miles on my bike so if anyone ask me i will have to say screw harley.
13
May
Posted by Travis
I just bought a 2016 harley davidson street glide and it is in the shop after 67 miles getting a new motor .I'm not complaining about my dealer because they have been amazing so far.i just want to be riding. I'm sending this to you to see if I can't get a shirt a hat or some accessories for my bike since it's brand new and already broke. Still love my harley tho
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25
Apr
Posted by Crow Magnum
Hello HD. I have been riding HD for 27 yrs. from shovel heads to Evo 's to a current 2007 Street Bob. Also a hog member since 1989. All I need is a small round or rectangle patch for my best that says 96 inch. I have all the others I have had but not that one. Plz can I purchase an old one u may have left over in inventory. I can't find one anywhere that's true HD.
01
Mar
Posted by Anonymous
I'd like to purchase a street glide but I'm reluctant to do so because of your product reliability track record .My cousin is trading in his Fat Boy on an Indian Chieftain. He had nothing but electrical problems.It would shut down while riding or wouldn't start when he was ready to ride. He brought in while on warranty and continued to bring it in to TWO different dealerships after his warranty expired. They never found the issue ... I'm sure his isn't the only HD with issues. This looks like your existing on Nostalgia that one day will be your demise ...
01
Mar
28
Feb
Posted by rocker710
I bought a new harley breakout 2016 off the floor with 0 miles from neidengards cycle in wintersville ohio.in oct.of 2015. I decided to have it stored in their store for the winter months. I spoke to the service manager before I took it out there about the pitting on the front wheel and also sent him the pictures of it before I took it out there. He stated that he will look at it and see what is going on and replace the wheel if it is a defect. Well what the hell is that. They picked my bike up in the 3rd week of January 2016. I have stopped out there several times and he said he looked at it in the garage and could not find them even though he can see them in the pictures. I have been there just the other day and was told the same thing. They have yet to take it in the shop an put it on the lift so that they can see it. They have had more than enough time to get this problem resolved and it needs to be done before I pick it up from storage since that's why I put it there in the first place so that it would be done in time for riding season. Has only 79 miles. A harley is like a BMW or Acura or Lexus you are paying for quality and that is what you expect. That is why they cost so much more than other motorcycles.
