HTC customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from HTC.

Apr

Posted by rvdb2003

on 4/23/13 at 9:41AM

I am on my third HTC Raider. I know things can go wrong, and like most of us, we are willing to go through some reasonable steps to get the issue resolved! HTC IS NOT REASONABLE!! I bought the phone in March and they said it is now past the warranty period. And they wonder why their sales are not doing well! I said I would be willing to entertain a deal on the HTC One, as it has been getting good reviews, so far, the answer has been: "You will have to talk to Bell" Bell did actually step up and offer me a deal so kudos to Bell!! I'm still wanting HTC to step up and at least do something to garner my trust back. I have invested too many hours to just let this go! HTC has extremely poor product support until they prove otherwise!!

Apr

Posted by Anonymous

on 4/17/13 at 4:23PM

Your phone are junk soon as I can stomp it in the ground I am going to. Five minutes is to long to wait, you should not be allowed to even sell this junk on the market.

Apr

Posted by Anonymous

on 4/4/13 at 5:44PM

I purchased the HTC wildfire a year and a half ago on a virgin mobile 3 year contract. The phone has been nothing but problems. I have to delete am app just to b abke to open a text message. It was sent away to b fixed and still has the same problem. It days low storage all the time when there is clearly lord if storage left! Virgin mobile is aware of the problem yet won t do anything about it. Beware buyers..stay clear if HTC...they r crap!!!

Mar

Posted by Anonymous

on 3/29/13 at 6:19PM

I have the HTC Desire, which been replace
3 times, I so disappointed with this phone, can
not watch movies nor tv, Google support told
me HTC phone can not get Google play movies
tv, I call my provider Cricket their tech support
say the same thing, If I known that would have
not gotten HTC phone, I frustrated!

Mar

Posted by Anonymous

on 3/2/13 at 2:30AM

Do Not I Repeat Do Not Buy The Htc , The Product Is Supper Faulty An Is A Basic Piece Of crap An Only Good As A Paper Weight A Very Expensive One At That ,... My Cell Just Up An Started To Loop The Booting Up Thing An Has Not Worked Since Then And That Was At 5pm, So I Am Now With Out A Cell, Sprint Wont Touch It Due To It Being A Boost Mobile Phone, I Called The Htc Customer Care Center For Help An Was Treated Like Dog Crap, Got Told That It Was Not There Software That Was The Prob An I Said "thats Funny It Was Fine Tell You Updated To The Jellybean Software", I Was Then Told They Could Fix It But Would Cost Me $275.80 For The Repairs Then Another $25.00 To Ship It Back, An I Got Full Warranty An Insurance On The Phone To An They Still Wont Honer It, They Wouldnt Even Reset The Thing Or Tell Me How To Set It Back To Factory Settings ... I Have Scanned About 23 Pages Just On The Htc Evo Design 4g An Nothing But Solid Complaints On The Htc Phones An The Way They Were Treated So **** Em They Can Have There Phone Back In Pieces Ill Go Back To My Samsung Ya It Wasnt Much Better But At Least I Knew It Was Reliable... I Just Got This Damn Phone 2/14/13 An Its Worthless I Cant Turn It On , It Wont Charge Or Even Recognize The Htc Charger It Came With, An It Stuck In This Eternal Looping To Reboot ... This Was A Waist Of Money An Time To Get Im Seriously Pissed An On Top Of That I Was Told It Could Be Up To 60 Days Before I Even Got The Phone Back... Dont Waist Your Time Or Money On It, They Know Its Faulty But Bleed The Customer Of There Money This Is Wrong...People That Just Want A Reliable Working Phone, We Pay Hundreds Of Dollars For A Good Phone Only To Get Nothing But Crap...

Feb

Posted by Ace2479

on 2/15/13 at 9:40AM

I purchased 2 HTC wildfires march of last year for my girlfriend and I with otter boxes ( paid over $500 for phones and recommended equipment for the devices) and I believe it was the biggest mistake of my life, I have been through 3 replacement phones my self 2 for my girlfriend and now I'm having issues with the charging Port on my device! And her screen freezes on top of not being able to unlock her phone! I haven't even had these phones for a year and the company ( Virgin Mobile ) is refusing to replace it on top of being on hold for 3 hrs and being disconnected 2 times, I was told by a rep that due to all the issues we have had that I qualified for an upgraded phone, even though all I wanted was one that worked.. When I was transferred to the tech Dept they told me that the advisor lied to me so I asked to speak with a supervisor! They did not help what so ever, now I have to look for a new phone that is compatible with the company or another unlimited non contract service, I loved my HTC now I'm real hesitant to purchase another one due to the issues I am having now! Is there any way you can help?!?!?

Jan

Posted by BlackAmUSA

on 1/17/13 at 5:48PM

I purchased a HTC Titan II and within 2 days the front facing camera didn't work. The first phone ATT sent me was a refurbished phone, which I immediately returned once I saw the packaging. So when I received the second phone, I was told I would have to wait till they received the first phone back in their warehouse before I they could send me another phone. By the time the first phone reached their warehouse and was processed, it was outside of their buyers remorse time frame. So they offered me a refurbished phone for the new phone of only a week old.
I contacted HTC and they have send me shipping instructions but, thanks to all of you who posted the problems you experienced with HTC I'm having second thoughts about taking that route. It make no sense paying for phone service that I may not be able to use for an unknown extended period of time. I don't looking to stepping into any of HTC customer service dung! Thanks to all of you who posted clear warnings of something stinky awaits me!

Dec

Posted by Jose Ulerio

on 12/7/12 at 9:07AM

My name is Jose Ulerio. I am not satisfied with the service because I'm getting notifications on my phone that I have voice mails and when I checked my voice maill there is no messags. When I called HTC they told me that boost mobile is responsible to solve my problem and then I call boost mobile and they say that HTC have to solve my problem so who really is the one that supposed to solve the problem?

Jose Ulerio

Oct

Posted by kala

on 10/23/12 at 5:25PM

DON"T DO THE MISTAKE OF BUYING ANY OF HTC PRODUCTS!

I bought an HTC ONE X (international). After one week the front camera didn't work. After talking with the USA HTC customer service more than 10 times to make sure they can fix my device I gave it to my mother who gone to a family visit in the state.

No one ever called or emailed me to update me on my device status, I called every time to get the same wrong answer: "we are waiting for parts to ship from Singapore".
After almost two months I had enough of it. I asked for a decisive answer. And I got one after the supervisors hanged up many times(!!!) "we can ship back the unfixed device to an address in the states or give you a new AT&T device (due core and not quad core processor, 16GB and not 32GB compared to the international version I bought)"
After hours over days trying to get a better option or any compensation for this unrespectfull care for my case I got NON!!!!

HTC - you better change your ways of dealing with your customers!
otherwise no one will buy your products no matter how "brilliant" they are.

IF YOU THINK OF BUYING AN HTC PRODUCT, DON'T!!!!!!

Sep

Posted by Claire

on 9/30/12 at 12:54PM

just to say a massive Thank-you to HTC customer services for a very speedy, professional outcome to my daughters mobile phone. Her phone of just 2 months old wouldn't switch on or off !! We were sent a courier to pick it up ( free of charge to) the mobile was fixed an returned within a week. I was very impressed an will be eternally grateful to HTC for coming up trumps!! well done

Sep

Posted by Ravster

on 9/20/12 at 12:37AM

Just sent this via the complaints process

As a first time HTC customer I am shocked, appalled and disappointed by the quality of my device and service I have received from HTC.

Having recently purchased a HTC One S, I suffered from the casing paint chip build quality flaw that affected users worldwide. I raised a service ticket with the warranty repair centre and a week later received my device back with a new casing.

Following this, I had long suspected I had a flawed screen as the screen was tinted red and the tint became more and more severe as brightness was reduced below 50% (to compensate for battery life). I had an opportunity to compare my phone to two other HTC One S devices and was alarmed when I saw that the other devices remained white throughout the range of brightness.

After discovering I had a genuinely flawed screen I called in to HTC and was subsequently advised I clearly had a faulty phone and I should send it in for repair under the warranty terms. I raised a ticket, sent my phone in and waited for a response. I subsequently chased multiple times for an update on the status of my phone and was told “there is no update at the moment”.

Eventually I received an email quoting me £145 for repair, and £25 for the return of my phone, suffice to say I was shocked.

I called in to Mark(ID/Ext 111347) at the HTC Warranty centre to express my disappointment and request an explanation. I was subsequently informed that I had no options as a customer and I either pay to have the phone returned or pay for it to be fixed. I asked for a detailed explanation and was told that the phone had been tampered with and displayed illegal software and that I should take it up with the retailer. I could not believe that I was being accused of tampering with the phone, I have not, nor do I ever plan to install roms or any other illegal software onto my device, and the device is factory standard.

I asked to speak with a manager, Mark informed me that he’ll try but that nothing would change.

Despite several attempts I was not able to speak to a supervisor/manager on duty. Mark then informed me that if I left the phone with HTC for 30 days that the phone would be returned to me free of charge.

Quite frankly, this was infuriating to hear.

On the one hand I’m being advised to take up the issue with my device directly with the retailer, on the other hand my phone is quite literally being held hostage for 30 days before being released for free. This gives me, the customer, no opportunity to take this up with the retailer as advised by HTC, and it also leaves me no option but to pay for a service for which there is no right to be charged. This screams of an intentionally structured mechanism by which HTC can generate further income from loyal customers, and is an outrageous and unethical business practice.

I expressed my distress and disgust directly with Mark, and requested his surname, and the name of his manager as well as employee ID. Matt refused to release surnames, however provided the name “Warren” as his supervisor who was off duty. Mark stated that all managers on duty were in a meeting and would not take the call. Mark also advised me that the only option I have as a customer is to pay for the phone to be returned and raise a complaint. I have now reluctantly paid for my phone to be returned, and this is the official complaint.

When I first purchased my One S I was both excited and passionate about owning a HTC device for the first time, and was keen to share this with friends, social networks, online communities and press outlets encouraging people to purchase HTC devices due to the excellent hardware, quality, value, and service I thought you presented to the market.

Given my experience, I have sharply changed my opinion of your organisation. Never have I felt less valued by any corporation of which I am a customer.

I expect my complaints to be taken seriously and for a resolution to be achieved, as it stands I will escalate this as far as required to achieve customer satisfaction.

Sep

Posted by Lee

on 9/17/12 at 11:59AM

I purchased an EVO Design in March 2012. Within 15days the phone had to be returned because it was overheating and would shut off. Sprint sent me out a new phone. The second phone had the same problem and had to be returned also. This replacement phone worked from April 2012 to August 2012. In August this phone would not stay powered no matter how long it was charged. Even when the battery showed a full charge the phone would turn on get to the initial screen and then power off.
I contacted my insurance company I was told that the phone was covered under HTC’s one year manufacturer’s warranty and it had to be returned to HTC. I initiated this process in August,2012. Even though the problem with the phone was no fault of mine I had to spend the money to pay for shipping and be inconvenienced for two weeks waiting for the phone to be returned to me.
The phone was returned to me on September 7, 2012 in the same condition as when it was shipped out. It was still not staying powered on. I took the phone to my local sprint store to have the tech take a look at it. The phone that was returned to me was now a Boost Mobile phone. The original phone sent to HTC was a Sprint phone. The staff at Sprint was unable to work on the phone because of the Boost mobile status.
I called customer service immediately. Understandably I was very irate. The very nice customer service person apologized and said that your HTC techs must have replaced the Sprint motherboard with a Boost mobile motherboard and my only option at this point is to return the phone again and have it repaired again and hopefully count on your very incompetent staff to get the job done properly this time.
I have been terribly inconvenienced both in time and financially by your company’s incompetence. I had purchased a total of 5 EVOs prior to this incidence. Going forward I will never spend a dime on any HTC products and I will be encouraging everyone I know to do the same. Customer Service seems to be your lowest priority. I am angry and frustrated by the treatment shown to me as a former loyal customer. I can only hope that going forward your callous corporation will review its customer service policy.
Lisa Nembhard

Sep

Posted by Anonymous

on 9/10/12 at 8:25PM

11 September 2012

Dear sir/madam,
First of all I want to let your good office know that I am a loyal customer to your HTC handphones for the past few years for its excellent performance and I sincerely apologize that I am disturbing you while sending this mail. I believe it will make your good office aware of the below frustration I have encountered recently. As you see, this was my fourth HTC handphone unit bought two months ago. For the past years starting with your TOUCH handphone series, I had no problems with regards to the performance as well as the customer services. To be honest, I had purchased a total of 5 different units wherein the first four units were bought back in Hong Kong. Recently, I had bought a HTC ONE X in one of your dealers in the Philippines last July 2012. Unfortunately barely after I used it for one month, the unit suddenly malfunctioned without any misusage on my part. So I brought it to your service centre dated 06 August 2012. The Service crew gladly accepted and asked me to fill up a repair form for diagnosis. I was then told that I will be informed either by phone or email after one week to let me know what will be the problem. During my visit to the service centre, I also met some other users who had also the same problem with the ONE X. Nevertheless, I just thought as long as the problem will be fixed, it will be fine on my end. Now the real problem is that I had never received any feedback from any person from your service centre up to this date!! Instead, I was the one who kept calling the service centre week after week. The most ridiculous part was the diagnosis was only made clear to me after three long weeks when I called. Then, I received the info that there was something wrong with the power switch and the main board and spare part has been ordered accordingly and promised to call me back as soon as possible. NONE at all afterwards!! Then I called them up again last week and was told that they will be receiving the spare parts on Friday and will fix it right away and promised to call me again this week. I called up the service centre today and now I was told that they are still waiting for the spare parts to arrived but no sure when. Is this some kind of a joke?? This is absurd and unacceptable for me as the end-user!! In view of this, I decided to write your good office this letter to express my COMPLETE FRUSTRATION! In the first place, the unit has to be replaced right away considering that it has only been used for less than a month. Yet, I respected your service centre’s advice and instruction in good faith. Due to this experience, I completely lost the confidence and trust as to how am I going to buy any HTC product moving forward? What I have in mind now is that I accepted my mistake that I brought this company’s mobile and will make you sure that neither me nor my friends and my office staff going to face the same problem because they will also not going to buy any product from this company……
Truly, I am just a single individual who happened to become a victim in this scenario and I am not sure if your good office will pay attention to this isolated case. But I sincerely hope your company will try to look deep into my case for if this will happen to me, then it will also happen to other HTC users eventually..
I rest my case…
Thank you very much for reading this letter.
Benny Yeung Pan Fay

Sep

Posted by moxie72

on 9/4/12 at 7:16AM

Horrible customer service sent my phone in for repair they said it would take 6 days and 3 weeks later I still don't have my phone back. Every time I call they tell me they are still waiting for parts and they don't have a estimated date that I will receive my phone back. They also informed me that the touch screen part I am waiting for has along list of others waiting for same part. I only had phone for 4 months before it stopped working poor quality product!

Jul

Posted by Shame on HTC

on 7/2/12 at 7:41AM

Most terrible customer service I have ever seen. I waited for three hours because there were four people queuing in front. There was only one service center in Singapore. The phone was sent back unrepaired and they charged me SGD32.1 to get my own phone back.

Jul

Posted by Anonymous

on 7/2/12 at 5:00AM

I sent an HTC phone to the repair centre in Huntingdon on 31st May, it is now 2nd July and they are now saying it cannot be traced in their workshop, despite royal mail confirmation it was delivered. I have phoned to chase it up over 10 times and been given different stories on its status and return date or assurance a manager or 'floor walker' would call back.They have never phoned back or e-mailed. Previous reasons for the delay were the workshop was busy or the computer system was down so it could not be tracked.
I like the phone but .....

Jun

Posted by HTC -How To Con

on 6/28/12 at 2:32PM

Sent phone for repair 3 times, February, March and May 2012. Game back twice without all issues resolved. In the third time on May 8, 2012. Still have not received my phone back. Called into to customer service first they say phone was lost, then they said ticket was accidently closed. No one calls back to follow up even though they say they will. Any other company would have sent a replacement device long ago. Horrible customer service support. One gets the impression that they are trained to stonewall you with every answer. SORRY I PURCHASED AN HTC PRODUCT> NEVER AGAIN!!!!!!!!!!!!!!!

Jun

Posted by Sandeep

on 6/27/12 at 11:51PM

I have given my tablet on 16 th June but till now there is no update there is no proper response from Customer care or service center i dont know when i will get my device back :((

I am really make a mistake by choosing a HTC Product

Jun

Posted by Hautedawg

on 6/11/12 at 7:33PM

while some have had good luck, I am in a bind with these folks. They didn't help me, but finally got to a rep who would let me talk to a manager.

Dont' give up

Feb

Posted by kabir yadav

on 2/6/12 at 8:25AM

I am using a htc wildfire.It got locked because of using the wrong pattern.htc guy's helped me a lot.They just fixed the issue only on the phone.i didn't need to go any where or at any service center.keep up the good work guy's.....kabir yaduvanshi.

Jun

Posted by aj

on 6/1/11 at 10:58AM

Great service took ten min to get a replacement .. when I called an American answered and took care of me asap replacement is on its way .. keep up the good service Thankx HTC .... Arkansas

Viewing HTC customer service reviews 26 - 46 out of 46

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HTC customer service reviews

Apr

Posted by rvdb2003

Apr

Posted by Anonymous

Apr

Posted by Anonymous

Mar

Posted by Anonymous

Mar

Posted by Anonymous

Feb

Posted by Ace2479

Jan

Posted by BlackAmUSA

Dec

Posted by Jose Ulerio

Oct

Posted by kala

Sep

Posted by Claire

Sep

Posted by Ravster

Sep

Posted by Lee

Sep

Posted by Anonymous

Sep

Posted by moxie72

Jul

Posted by Shame on HTC

Jul

Posted by Anonymous

Jun

Posted by HTC -How To Con

Jun

Posted by Sandeep

Jun

Posted by Hautedawg

Feb

Posted by kabir yadav

Jun

Posted by aj

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