Fingerhut customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Fingerhut.

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Viewing Fingerhut customer service reviews 26 - 50 out of 90
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19
Feb

Posted by Anonymous


on 2/19/15 at 2:59PM

This bunch has turned "my order payments" over to a collections agency, and I have never ordered anything from them in over 50 years. That is when I ordered a supposedly to have been pure leather, which I paid dearly for when I ordered it. It was not pure genuine leather. It was cheap vinyl, and I do mean cheap. I tried to return it for a refund, but had no success. Now they have an order I was suppose to have placed with them and owe them for, which I have mentioned earlier. Like I"ve said I haven't ordered from them in 50 years or more. Now someone has gotten the information from them some how and placed an order in my name or in my husbands name one. We haven" received any books what so ever from them in 50 or more years. I"m having trouble getting them to understand that I have not placed nor received anything ordere4d from them. They have ruined our credit, and don't give a flying flip about it. They tell me that it is my fault and they had nothing to do with ruining my credit. That I should pay my bills. I couldn't even get themto tell me just what I ordered and they said I ordered it, I should know

13
Feb

Posted by Anonymous


on 2/13/15 at 11:52PM

They ran my card twice when I made a payment on Friday closed for weekend no one to yell at and no money they have it all
Broke

22
Jan

Posted by Anonymous


on 1/22/15 at 5:10PM

This is the worst company I have dealt with. We ordered bunk beds for our grandchildren with a defended payment . This was at the end of December. We have been getting harassing calls from them stating payment is late . They want my credit card number by phone to make payments .I have never received one payment from them. My advice is to never order from fingering. The company is a fraud !!!!!!

04
Jan

Posted by HUGHES


on 1/4/15 at 11:30AM

I placed an order, and they took my down payment, and I'm still seeing asked for my payment.my older number is . I can't reach any one by phone now they have my money it's confirmed through my bank. I would like to know when my order still be delivered.

31
Dec

Posted by Anonymous


on 12/31/14 at 2:28PM

This company is full of idiots who cant speak nor understand the English language. They lie to you to get the sale. This is the biggest scam I've ever seen. You can never get through to someone who can help you and they keep transferring you to some other idiot who can't or won't help you either.

19
Dec

Posted by JRO11


on 12/19/14 at 4:18PM

This has to be the worst company I have ever dealt with! I was over charged by $60.78 had spoken to numerous representatives with no prevail! I will be cancelling my account ASAP. No one seems to understand English or even begin to care about what your concerns are. I am surprised this company is still in business! Most concerning is the fact I did not read the reviews before I trusted this company with my account. NEVER and I mean NEVER will I order a single thing from them. if you are reading this please note my concerns before moving forward with this company. I can guarantee you the disappointment and frustrations if you do "business" with them.

P.S. Stay away!

15
Dec

Posted by tai


on 12/15/14 at 2:51PM

Worst service ever do not order from fingerhut my son will miss Christmas because of them I sent 3 copies of the police report an they still havnt did they job or started on the investigation

15
Nov

Posted by porkchop344


on 11/15/14 at 2:05AM

hello



you have given me an account #, But when I tried to use it I only received an error message stating my acct number was already in use. what is going on? you gave me that number, I did not make it up myself. I do not appreciate my time being wasted



for your info the acct # I am referring to is

31
Oct

Posted by Anonymous


on 10/31/14 at 6:50AM

These people are awful. Have spoken with several different CSR about a $23.00 payment that was missed one time due to being in the hospital. Informed when payment would be received and they have not stopped calling. Have been an outstanding customer for 10 yrs. Just ridiculous!!!!!

29
Oct

Posted by catherine


on 10/29/14 at 8:59AM

Fingerhut sold me a tv that was made for panama use only! I have been calling for months now to get help with this issue and to no avail. Managers have promised me that they would take care of it and havent. Look at my nites on my acct. I have been hung up on at least 15 times because they did not want to help me. Im frustrated and upset but not one time did I get irate with the agents because every time I call I get someone new. I have emails from samsung that state the tv should not have been sold in the u.s because the system works differently and that the tv can not be fixed here! I want fingerhut to do the right thing! I have been a loyal customer but have been treated very unprofessionally and very mean!

16
Oct

Posted by Monique


on 10/16/14 at 7:23PM

How can I find out who opened an account using my social security number? I'm trying to apply for a account and it says one exist already. I'm using a friends email address

15
Oct

Posted by smureffette


on 10/15/14 at 7:51AM

I Am Waiting For The Catalog I Ordering TheMs. Lisa Juntunen Gables St Southfield Michigan 48076

29
Sep

Posted by tee


on 9/29/14 at 11:47AM

Poor customer service, they closed my account without my permission, paid on time every time, corporate office never responds to voicemail

10
Sep

Posted by Anonymous


on 9/10/14 at 11:23AM

I bought a gold bracelet from Fingerhut, had it approx. 2 weeks, wore it once and one of the links broke in half. right in the center of the bracelet. I sent it back and never had a refund applied to my account so I phoned them. The customer service agent (who's ENGLISH sucks) told me that due to excessive use and abuse no refund would be issued! WTF??? Excessive use??? How the hell do you do that? I refuse to pay them one more dime.

02
Jul

Posted by FriedFlubber


on 7/2/14 at 2:02PM

I purchased a 40" LED SAMSUNG, 3D Television from Fingerhut on November 15, 2013. Immediately the TV began turning on and off by itself. I was within the 30 Day Home Trial Period, so I called Fingerhut to return the television. I was told by an EXTREMELY RUDE phone representative "It is not Fingerhut's problem, you must contact the manufacturer", then hung up on me.
I called and emailed NUMEROUS times. I got absolutely nowhere with the Fingerhut representatives. They refused to let me speak with a supervisor, they hang up on me and they are completely unwilling to assist me. It is a total nightmare dealing with Fingerhut.
December 2013 - I spoke with Kyle ID # MADRILEJO - He stated I was no longer within the 30 Day Home Trial period and there was nothing he could do. Again, he refused to let me speak with a supervisor and claimed he was unable to transfer my call or provide me with additional phone numbers to contact Customer Service.
Again, I emailed several times and I left a negative product rating through the Fingerhut website. I received no response to the numerous emails, but Fingerhut removed my negative rating from their website. Fingerhut is misleading consumers by removing negative ratings and displaying only the positive.
I finally decided to contact Samsung, the manufacturer of the TV.
Samsung arranged for a company to come to my home and repair the television. The repairman replaced the defective part twice (the first part blew as soon as it was inserted). The "band-aid" repair held for less than a week. Again, the TV was on and on, on and off.
I called Samsung and their ECR Representative told me "YOUR TV IS OLD & OUTDATED". I would have to go through another repair, but first, I must prove the TV is still under warranty.
At this point, I stopped making payments to Fingerhut. They sold me an OLD, OUTDATED, DEFECTIVE TV.
Well, It didn't take long for the harassing, collection phone calls from Fingerhut to start. They want their money, but still unwilling to take the TV back. They reported my account to the credit agencies as default, which brought my credit score down.
I started to threaten Fingerhut and Samsung with a lawsuit, BBB, Consumer Protection, anything I could rattle off to make someone listen. The TV came with a 1 year warranty that guaranteed against defect....I wanted it replaced.
Finally, 7 months into this ordeal, Samsung has agreed to exchange the TV. This should happen within the next 7 -10 business days.
BACK TO FINGERHUT - I called Fingerhut today (June 30, 2014). I explained that Samsung has agreed to exchange the TV and I would be willing to make my monthly payments, if Fingerhut removed the late fees and updated my credit report. I was told " you pay the late fees $260.00 now and Fingerhut will reimburse you and update your credit report" . REALLY? I asked him to send the information to me in an email, which he refused to do. I asked him to remove the late fees first, which he refused to do. After going several rounds with this blatantly deceptive person, he stated he was not authorized to remove the late fees or update the credit report. Why did he tell me he would????? OMG - SO NTENTIONALLY DECEPTIVE!!!
Again, I asked for a supervisor and again I was not allowed to speak with one. I asked to be transferred to someone that could assist me and again, he refused.
I called Fingerhut back 6 times today, I have spoken with Sarah, Kerriann, Kim, Stephanie, Samuel and Ellis. All of these representatives were unwilling to assist, unable to help, unwilling to connect me with a supervisor, unable to provide me with additional phone numbers and so on.
This has caused me a great deal of anxiety & stress, it has ruined my credit, which has affected me financially.
I am more than happy to speak with any law firm or media regarding this issue with FINGERHUT.

30
May

Posted by Anonymous


on 5/30/14 at 8:45AM

Customer service SUCKS!


No one has the right information. No one gets it right.

Waste a lot of time on the phone trying to resolve issues that never get resolved!

24
Apr

Posted by Anonymous


on 4/24/14 at 8:29AM

I tried applying on line and it would not let me. I called two different numbers and both times it asked for information I could not give. What is the matter with you people? Don't you believe that some one would like to talk to a live person? I will never try and contact you people again!!!!!!!!!!!!!!

23
Apr

Posted by Anonymous


on 4/23/14 at 9:27AM

I ordered afew items on sunday and paid express shopping 2items were sjoppef on 4/22 the other one the main one I ordered just got a tracking # and ups saod as soon as it gets to thier facility it will start tracking
now how i that the itm was in stock when I ordered so paying for express shipping is not express when its still waitng to be picked up.

22
Apr

Posted by Anonymous


on 4/22/14 at 5:39PM

Fingerhut is so desperate. I ordered a 32 inch TV via telephone and I cancelled the order the same day. Not only the same day, but less than 5 seconds later (on the same call). The agent said that the order was cancelled and a few days later the TV was delivered to my house. I called Fingerhut to inform them that this order was cancelled and they apologized for shipping it. Apparently the agent did not do her job in cancelling this order therefore, I am not responsible for shipping it back to them. I called them to let them, know that they needed to send me the appropriate paperwork to ship it back to them. They mailed the paperwork and I returned the TV to them. They have since hounded me for the shipping cost for which they shipped to me in error. They call my house everyday, every three hours. Not only that, they call and ask to speak with me and then once they have confirmed that it is me on the phone, they hang up. What kind of nonsense is this. I am not paying the return shipping cost because they were at fault for not cancelling this order. Yes, sure the prices are just like any other convenient on-line services: You pay out of the butt, but for them to constantly harass me is another issue altogether. I have since retained a lawyer just for FINGERHUT. THEY ARE DESPERATE FOR SHIPPING COST FOR AN ITEM I CANCELLED AND ARE CONSTANTLY HARRASING ME. Therefore, I do not recommend Fingerhut to anyone. If this message is received by management, I suggest you take care of this situation. I have phone records of every time you called my house and also taped messages of how you ask for me and then hang up.

21
Apr

Posted by Anonymous


on 4/21/14 at 5:36AM

You state that you are closed but you do not ever tell some one what time you open very poor customer service information

27
Mar

Posted by timbo63


on 3/27/14 at 11:49AM

I ordered phone and speaker I have 240 credit I'm under that don't you have 50 off new orders take te 30 out of that.. Tim eaton

26
Feb

Posted by jayne


on 2/26/14 at 1:41PM

wanting to return this billard table they expect us to pay twice the price of the item for shipping and handling this is out radious

21
Feb

Posted by Anonymous


on 2/21/14 at 3:06PM

I bought air mattress from finger hut and both mattresses deflated and now I'm stuck with a bill of 300 bucks! Never will I order from them again!

04
Feb

Posted by Anonymous


on 2/4/14 at 7:30PM

I am a new customer of fingerhut. These people gave me the run around after my mailing address was incorrect. Talk to several reps. & nothing. So I finally decided to call back to get an catalog mailed out which they never did. CUSTOMER SERVICE SUCKS! !!!

27
Jan

Posted by my name is Jacquelinehearo j


on 1/27/14 at 4:21PM

I send the ring back to Fingerhut the pasta gave me credit for it and now they are still charging me for the ring that I don't even have I had it appraised it was too much because of the fact it wasn't worse so I want customer servicemy name is Jacqueline hair on phone number is I would like to a customer service to give me a call as soon as possible I am requesting this bill be taking out of my name

Viewing Fingerhut customer service reviews 26 - 50 out of 90
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