Posted by Anonymous
Disgusting, disgusting, disgusting. Absolutely atrocious customer service and policies. Never fly etihad. I expected so much more from such a highly esteemed airlines. Never the less this will be a first and last.
Etihad Airways customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Etihad Airways.
02
Jul
28
Jun
Posted by Anonymous
my colleague and i travelled chennai to frankfurt, it was delayed on landing, and thereby we missed the connection , walking to and fro looking for each other as we were given seats far apart.... we were given coupons for lunch and dinner but no accomodation even as the fgt was 17 hrs away at 0215 hrs next morn. on landing we couldnt find our baggage and my instrument which is to be used todaz for a prog here in stuttgart. without any clothing and personal stuff its been a hard 2 days and the staff has told her we can spend 40USD per person.. with that amt what anyone can buy for two days or even a day is the question so we managed to buy something hoping today our belongings will arrive... totally disgusting.. jayalakshmi sekhar chennai-ab dhabi june 27th 450 am fgt
23
Jun
Posted by Mrs Rafat Ashraf
I paid Rs29,00 to change my booking from 29th to 12th of this month on a flight from Karachi to Chicago and requested an isle seat. Instead I was given a middle seat(between window and isle)all the way from Abu Dhabi to Chicago with some bladder happy women who constantly disturbed me and visited the toilet over 10 times. My whole journey was a sorry experience and I regret that I paid $2165 to fly Ethihad airways as my flight to Karachi from Chicago was equally horrid with a seat that did not recline!!! After this rather horrible and inconvenienced experience I will spread the word about my bad experience and never fly ethihad again.
03
Jun
30
May
Posted by Willdone
I am asking for help for my niece flight today or tomorrow if there is passenger on this flight name give this lady name Faucia was really rude talk not allowed i ask for please help me she is new 1st time she fly maybe she is in that fligh she wait long time or whaT in airport but rudely reply not allowed i will not recommend this airline for thier unprofesional way of dealing to customers need .
08
May
03
Feb
01
Oct
Posted by Khan
I have the same experiecne with Etihad airways. I have already booked my tickets for the entire family with them but I guarantee that this is the first and last time I am flying Etihad. Very rude and idiotic people no one wants to help you no matter what happens and how much you cry in front of them. This is a shocking experience for me. I would suggest future flyers to shop other flights and pay $100 extra per ticket but do not fly Emirates.
15
Feb
Posted by peter
its the most idiotic airline i experienced
their website is not working properly and you dont get confirmation of you web-bookings
you dont get confirmation of booking, but then you get dupe and double bookings. if you fone office to cancell the dupe they dont help, but send your request to abudhabi,
since 8 weeks nothing happen and etihad bookd for 3 passengers 6 seats and dont car, dont cancell the dupe, dont fone, dont contact you.....they only try to cahrge your credit card, éven when payment was refused they dont care, an airline full of chaotic people
