Find the latest Equifax news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
SAN FRANCISCO — Equifax on Monday said another 2.5 million American consumers may have had their personal information stolen in the cyber attack it first disclosed on Sept. 7. That brings the total up to 145.5 million consumers potentially affected by ...
Equifax had 500 Customer Service representatives dedicated to customers before the breach. Adding to the company's woes, two of the larger call centers in Florida were forced to temporarily close during Hurricane Irma. Now, the company has more than ...
Senator Mark Warner (D-Va) sent a detailed letter to the acting head of the FTC calling for the investigation, and calling for the agency to scrutinize Equifax for the security lapses and its poor handling of Customer Service after the breach was ...
The revised estimate includes an additional 2.5 million USA consumers, bringing the total number of potentially exposed people to 145.5 million. Smith says Equifax has greatly increased its Customer Service staff. The service is distinct from a ...
Earlier this month 37 USA senators wrote to Justice and the Securities and Exchange Commission last week asking that the stock sales be examined by those enforcement agencies. The information stolen earlier this year included names, Social Security ...
While millions of additional USA consumers may have been affected by the breach, the review found no evidence that hackers accessed databases outside the US, which nixes previous estimates that as many as 100,000 Canadian citizens had been impacted ...
U.S. lawmakers are due to question the former head of Equifax (efx, +0.23%) at a Tuesday hearing that could shed light on how hackers accessed the personal data of more than 140 million consumers. Richard Smith retired last week but the 57-year-old ...
He said the company has increased its number of Customer Service representatives and the website has been improved. "Still, the rollout of these resources should have been far better, and I regret that the response exacerbated rather than alleviated ...
The world's economy is growing slowly, businesses are cutting costs to squeeze profits out of their dwindling revenue, and major data breaches are putting pressure on CEOs, whose tenures as company leaders are continually shrinking. As Oracle CEO Mark ...
Those concerns include many having to do with Customer Service and accessibility to information. In particular, though, the state attorneys general have taken issue with Equifax reportedly requiring consumers to enter into mandatory arbitration ...
Equifax technology officials failed to implement a fix to a security flaw in March despite being internally instructed to do so, allowing digital thieves to access the personal information of more than 140 million Americans, the company's former CEO ...
Blockchain is a marvelous technology. It relies on sophisticated cryptography to create a tamper-proof ledger across multiple computers, eliminating fraud and mistakes. It's no surprise, then, that pundits are popping up who say using blockchain can ...
Equifax was unable to keep up with the Customer Service demands, and even directed people to a phishing site for a time. So, there's a lot to fix for the new CEO, and he's starting with a free credit freezing service. According to Barros, the company ...
Equifax was hacked, he wrote -- its website "did not function as it should have," and its "call center couldn't manage the volume of calls" the company received after the security breach was made public. The interim CEO has also revealed that Equifax ...
On Sept. 7, Equifax—one of America's largest credit reporting agencies—disclosed that hackers had broken into its system and stolen highly personal information about more than 140 million Americans. Since then, I've heard from working families in ...
A spokesperson for Equifax told CNBC that while the company "cannot comment on pending litigation," it wants to "reassure consumers that we are remaining focused on helping them navigate the situation and providing the best customer support possible.".
September 26, 2017 New York—The chairman of the Securities and Exchange Commission is likely to face an especially tough hearing in front of Congress on Tuesday, after the agency acknowledged that it also was a victim to a hack. News about the breach ...
It set up a web domain to host Customer Service complaints, then repeatedly linked to a fake phishing site on its social media page. And three Equifax executives sold large chunks of stock after the company learned about the hack but before it went ...
Equifax CEO Richard F. Smith speaks with Bloomberg News reporters on Thursday, March 15, 2007, in San Francisco, California. Noah Berger—Bloomberg/Getty Images. By Reuters. September 26, 2017. Equifax Inc said on Tuesday its Chief Executive Officer ...
... but the percentage of businesses with breach response plans in place - although much improved from two years ago - is still far below where it needs to be," Eric Chuang, managing director of cyber incident response at BDO USA, said in a statement.
It set up a web domain to host Customer Service complaints, then repeatedly linked to a fake phishing site on its social media page. ... Smith apologized in USA Today on September 13 and called it "the most humbling moment" in Equifax's history. Smith ...
If you receive an email link from Equifax offering to help you survive its massive security breach, don't click on it. It is likely a scam. That's the warning of Ray Mignone, a financial adviser in Little Neck, Queens. “Be wary of any emails you ...
... is unlikely to ensure that Equifax and the other credit reporting agencies treat consumers with proper care and respect. Private litigation faces numerous legal obstacles. At best, it results in settlements, but it is doubtful that settlements will ...
There's not even a serviceable Customer Service infrastructure in place. Another class action was filed on September 19 by three businesses and their ... is the Holy Grail. Heidi N. Moore is the editor of a new publication on the future of work. In ...
There's not even a serviceable Customer Service infrastructure in place. How can any company answer the phone calls of millions of people? “Ma'am … 143 million people were affected by this so you are going to have to be more patient,” one Equifax rep ...
“Over the last week, my office has worked with Attorneys General across the country to launch an investigation and issue a letter demanding better Customer Service from Equifax,” said Schuette. “While the investigation is ongoing, it is important that ...
Note that as of Sept. 25, multiple readers have reported receiving alerts which they were unable to verify since the TrustedID Premier website is experiencing continuous outages and the Customer Service phone number has long wait times and busy signals.
Another reported spending an hour on the telephone, trying to reach Equifax's Customer Service line while trying to place a fraud alert on his account. Even consumers not taking immediate action have encountered problems. An Indiana consumer told ...
After you get done freezing your credit report and screaming out the window that you are mad as hell and you aren't going to take it anymore you need to be thinking about protecting yourself against fraudulent property title transfers. Here's why: The ...
As Adam Shell writes for USA Today, “Once hackers gain access to these key pieces of personal data — which is akin to the DNA of a person's online digital self — it is at the cyber thieves' disposal forever to cause harm.” Read more: Equifax data ...
In a statement to USA TODAY, Equifax said all tweets with the incorrect website link have been removed, and it apologized to customers. "Consumers should be aware of fake websites purporting to be operated by Equifax," it said. Equifax's legitimate ...
–Equifax set up a new website domain to host Customer Service complaints, and then repeatedly linked to a fake phishing web page on its social media page. –Equifax initially asked affected customers to give up their right to sue the company in exchange ...
Even for the experts, the recent data breach at Equifax was staggering. The data that undergirds the credit records of 143 million consumers was compromised. Social Security numbers, dates of birth, and drivers' license records are used to authenticate ...
Equifax has since said the arbitration clause does not apply to those who sign up for TrustedID Premiere after the breach (though lawyers say it could be trickier in court). There have been at least 23 class action lawsuits filed against Equifax, USA ...
For weeks, Equifax Customer Service has been directing victims to a fake phishing site ... Prior to Equifax Customer Service sharing the imposter site, Sweeting says he emailed the support team and tweeted to Equifax that he spotted a potential ...
If you're feeling lost and confused following news of Equifax's recent data breach, don't worry: not even Equifax's own Customer Service knows what's going on. Twitter Customer Service agents have been redirecting customers to a fake phishing site, not ...
That recent breach exposed personal details for as many as 143 million USA consumers. Prior to Equifax Customer Service sharing the imposter site, Sweeting says he emailed the support team and tweeted to Equifax that he spotted a potential ...
ALBANY, N.Y. (NEWS10) – This is considered the ugliest data breach in U.S. history affecting millions of people. Nearly two out of three American adults with a credit file were impacted and that could include you. Be warned, if you're married; try ...
EquifaxSecurity2017.com or call the dedicated hotline: 866-447-7559. The call center is open seven days a week, from 7 a.m. to 1 a.m. Eastern time. • Regularly check your banking and credit information. Go to www.AnnualCreditReport.com to get a free ...
Equifax CEO Richard F. Smith apologized Tuesday in an op-ed published on USA Today. He said the ... “Consumers and media have raised legitimate concerns about the services we offered and the operations of our call center and website. We accept the ...
TORONTO — Equifax Canada is facing intensifying calls for transparency on its massive cyberhack as the Canadian Automobile Association informs thousands of its members that their data may have been compromised and frustrated consumers ask ...
Richard F. Smith, Equifax's chief executive, apologized for the breach in an op-ed published by USA Today earlier this week. “This is the most humbling moment in our 118-year history,” he said. But his promises to make changes at the company were not ...
CAA says 10,000 consumers could be Equifax hack victims | CTV News .... It appears that the sensitive information of CAA members who signed up for the identity protection program was stored with Equifax USA, said Ian Jack, CAA managing director of ...
Equifax Security chairman and chief executive officer Richard Smith recently penned an Oped in USA Today in which he vowed to provide protections to everyone who was impacted by a massive data breach that potentially affected 143 million customers. In ...
"We have taken several steps to increase capacity and communication to support concerned consumers, such as adding agents, keeping our call center open through the weekend and authorizing overtime," TransUnion spokesman David Blumberg said.
It appears that the sensitive information of CAA members who signed up for the identity protection program was stored with Equifax USA, said Ian Jack, CAA managing director of communications and government relations. The company has shied away from ...
Few said they had made progress with Equifax's Customer Service, and many sought further guidance from The New York Times. (See Ron's latest column in which he gets some answers from Equifax.) Here is a selection of our readers' voices. They have ...
The Canadian Press made multiple calls as consumers to Equifax Canada's Customer Service line and were told that consumers whose credit files were not checked outside of Canada are unlikely to be part of any breach. Equifax Canada did not immediately ...
As of early Wednesday afternoon, all three major credit reporting agencies intermittently gave error messages and prevented consumers from filing online requests to have their credit reports frozen. Equifax's website said "System Currently Unavailable ...
We began by dialing up 866-447-7559, the dedicated call center listed on equifaxsecurity2017.com. While we didn't have to wait long to talk to an agent, the person we spoke to wasn't that helpful. It turns out that the hotline handles general questions ...
